What changed over the weekend on the system?
I am using Windows 7 64bit
We have a continual backup onto a Freeagent using Seagate
Updates are manual, no updates made this weekend.
Many thanks, Cate
First thing I'd do is a System Restore to Thursday....
Hi Peter, I have just cleared my InDesign Recovery folder. Rebooted my computer and relaunched InDesign. None of this made a difference. There are now four files in the Recovery folder: DBSharingShi4764254890 (216 kb); DBTmp4764228104 (216kb); DBTmp4764284202 (88 kb); RecoveryData (1kb).
Would seeing any of these files help?
Did you try the System Restore?
And you should see if ID works in a new user account.
Sorry Peter, a System Restore won't be able to take place until my partner returns this afternoon. He handles all to do with my computers. I am able to access InDesign (same files) on my laptop without any problems. It is my main desktop which I can't use. Will let you know how things transpire after the System Restore.
Many thanks for your prompt replies. Cate
the system restore went back to 9am 24/5 however could not get either that or the one on 25/5 to restore .. came up with error and undid the restore.
installed indesign again (from the DVD) which it did but again didn't fix anything
is it possible to uninstall just indesign and then install it .. as opposed to installing over the top of the existing ? it's only indesign that's the prob, all other components of cs5.5 are working fine
Bruce (the other half)
Also Peter, a set up a new user account, didn't solve the prob
OK, a new user account not working points toward a system problem rather than a user problem. Did you install any new fonts recently? Any other programs or utilities?
You should be able to do a "repair" install of just ID from the DVD, but if it doesn't help you may need to tyry the uninstall again for the whole suite, then run the cleaner tool (CS Cleaner Tool for installation problems | CCM, CS6, CS5.5, CS5, CS4, CS3) before reinstalling.
Are you running as an administrator, by the way?
running as admin
no new programs, fonts etc
also, not sure if Cate mentioned. we are still able to start indesign, it just stops working when we try to load an existing file or even a new blank document … gets as far as this then stops after you press OK
the sing removal didn't work so it looks like a reinstall of the whole suite
I noticed the CS4 and CV4 folders are still in the C: drive (the exe programs won't run and merely say the licene has expired). Can those folders be removed. our cs5.5 is an upgrade so not sure if a clean reinstall will need one or more of the previous version files ??
The installer will need to either see the earlier version installed (and only trials expire, and they can't be used for upgrading, so there's something else going on, too), the instation media for it, or you'll have to feed it the serial number. I'd leave the old version in place.
OK thanks … we're about to go off on holidays for 10 days so I might leave it till I get back
I uninstalled the whole CS5.5, downloaded and ran the cleaning thing, reinstalled the whole suite but it came up with the message that the install had errors … every other module worked except Indesign which still did the same thing .. it would open, but not an existing or new doc … below is the error log
Did everything again.. same result
did it again but this time also deleted every folder with reference to 5.5 and cleaned the registry .. same result
finally, I did it all again, but this time did NOT install Fireworks (because of the error log below), 32bit Photoshop, Flash or the Apple support thingy .. and it now works !!
so it seems there is a problem with one or more of the above … was there an update around 24-26 May ??
Interestingly there's no icon against the Indesign program menu listing (but it still works) but the icon is still shown against all the 'indd' files
We rang support about 4 hours ago, they couldn't help but were going to look into it and get back to us 'within the hour' … needless to say they didn’t .. hope this 'work around' goes onto the blog and helps others
Exit Code: 6
Well I'm glad ID is working, but I'm worried that you may still have some problems (no program Icon is not a great sign). If you do, I'd uninstall again, run the cleaner again, and make sure you do a "clean boot" (see http://support.microsoft.com/kb/929135) before reinstalling. You can also try doing a repair install on top of what is there now. There have not been, and will not be, as far as I know, any updates to CS5.5.
This issue just started happening for me as well. I am on Windows 7 32bit and the error in the log points to AdobePSL.dll. I dont know if that helps in finding the solution to this issue, but our symptoms are nearly identical. I am able to open a file after it crashes the first time. When it opens it shows that it is in a needs to be saved state. If I close the file and try a third time to open it will crash again.
Any updates would be appreciated.