12 Replies Latest reply: Sep 21, 2014 11:27 AM by bryanw2010

Unsupported Type2 font

That Red Head May 27, 2013 4:10 PM

I have created a form in InDesign 5.5, exported it as a PDF, opened it in Acrobat X, clicked "Create Form" and received this error: "Bad PDF; error in processing fonts. <unsupported Type2 font> [1]"

I have tried changing the font, changing the export options, changing the pdf version, and each time come up with the same error. The only results I've had in researching this issue involve pdfs created in MS Word, nothing for InDesign.

Is there anyone with any solutions? I've already tried to contact Adobe Chat support, but they will not provide support for Acrobat X unless you pay for a support plan (and give them your name, address, license number, and first born child).

1. Re: Unsupported Type2 font

Phillip Jones May 27, 2013 7:07 PM (in response to That Red Head)

Not an Issue with Office. Office 2010 and 2011 will not work with Postscript fonts of any type. TrueType or OpenType based on TrueType. Accept both Apple MS Version of TrueType.
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2. Re: Unsupported Type2 font

That Red Head May 27, 2013 7:14 PM (in response to Phillip Jones)

I'm using Helvetica Neue and it's a TrueType font. I'm not worried about Office, I'm using InDesign, it's just that Office was the only thing that came up when I reasearched the issue.
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3. Re: Unsupported Type2 font

Test Screen Name May 27, 2013 11:54 PM (in response to That Red Head)

Not seen this message in many years. Are you able to share any PDF that shows this problem? You can't use the forum, but you can use acrobat.com, your own web site, or any other file sharing site, then share the URL in your reply.
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4. Re: Unsupported Type2 font

That Red Head May 29, 2013 6:34 PM (in response to Test Screen Name)

Here is one that is having an issue https://dl.dropboxusercontent.com/u/3963114/Travel%20Information%20Sheet.pdf
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5. Re: Unsupported Type2 font

Phillip Jones May 29, 2013 8:17 PM (in response to That Red Head)

I opened with no issue.
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6. Re: Unsupported Type2 font

That Red Head May 29, 2013 9:25 PM (in response to Phillip Jones)

Opening is not the issue, coverting it to a fillable form using Acrobat is the issue, as I stated in my original post.
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7. Re: Unsupported Type2 font

Test Screen Name May 30, 2013 1:44 AM (in response to That Red Head)

I've tried the form in Acrobat X. I agree, I get the same message if I use Create form (which I never use anyway). If I use Edit, and reply No to "Do you want Acrobat to detect form fields for you". I can edit the form in the normal way and add fields. I wouldn't trust the automatic function to work as required anyway.

You might also consider designing the fields in InDesign, which would save enormous time when the form is revised.
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8. Re: Unsupported Type2 font

That Red Head May 30, 2013 8:07 AM (in response to Test Screen Name)

Thank you! I'll keep that in mind
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9. Re: Unsupported Type2 font

Phillip Jones May 30, 2013 9:13 AM (in response to Test Screen Name)

I downloaded the file saved as a Word .docx file. I had to do some minor format changes. But, I changed all to Arial Bold except your titles from the Helvetica Nue. Turns out that is version of Heletica is not exactly True type Format its designed strictly for the system. Its called a Dfont.

After I switched everything to Arial Bold I was able to use the Format Creator to create the field

I had to add two fields one for Alergies and made it multi- Line and same with Comments I made the whole second page a Field. I've Posted to acrobat.com :https://files.acrobat.com/preview/5debac0b-4fa2-48f9-862e-a4f6bf7d9f1b
See if it will let you download.

If Not try:http://db.tt/KbxsT33e

You can reformat for your printer but use Arial Bold or Arial as the Font.
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10. Re: Unsupported Type2 font

bryanw2010 Sep 19, 2014 2:24 PM (in response to Phillip Jones)

Hi,

No matter what I do, I cannot get rid of this error from a Word.docx doc. Help please!

thx
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11. Re: Unsupported Type2 font

Phillip Jones Sep 21, 2014 8:06 AM (in response to bryanw2010)

If truly named Word.docx doc that is you issue they can be both. It had to me named one or the other. either Word.docx or Word .doc.
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12. Re: Unsupported Type2 font

bryanw2010 Sep 21, 2014 11:27 AM (in response to Phillip Jones)

Hi,

This seems to be a Mac Office Word 2011. I had a friend print to PDF in Windows and no issues. Any ideas? Frustrating.
Cheers
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