4 Replies Latest reply on Feb 27, 2014 12:19 PM by idcynthia

    Captivate doesn't work without admin access

    Ptrcooked

      I work in a large organisation and don't have admin access to my machine. IT team have installed Captivate using their admin profile. But when I try to launch it as a "user", the program crashes right away. Adobe support suggested the following but it doesn't work. Has anyone found a way around the problem?

       

      Ajit: You can do one thing, Could you ask your IT to set this application on Admin mode always for your User Account, which means they need not provide you the admin rights completely but just to this application.Ajit: you can set it by going to installed location of Adobe Captivate.exe-- Right Click-- Properties, Under Compatibility mode, set it to open in admin mode always. Under Security Tab, get your user name added and make sure it recieves Full Control over this application.

        • 1. Re: Captivate doesn't work without admin access
          RodWard Adobe Community Professional & MVP

          Yes you DO need to run Captivate in  Administrator Mode.  But not having this set up properly doesn't usually cause the app to crash immediately on startup.  If anything, it usually means you crash later on when trying to do something like capture screens. Your problem may be due to something else. 

           

          One thing that often crops up is corrupted fonts causing the crash.  You can search for posts on that.  Another thing you may need to also investigate is whether or not your organisation is using roaming user profiles.  If they are, then that could also cause your Captivate application to crash.  Captivate 6 in particular suffers from an issue where the Layouts folder that contains Captivate themes is installed by default inside the user's My Documents folder and it cannot be moved from there to another location on the user's hard drive. However, if using roaming profiles, then the shifting location of this Layouts folder has been known to cause crashing.

          • 2. Re: Captivate doesn't work without admin access
            Lucas de Jonge

            I have discovered why Captivate 7 requires Administrator mode. (at least partly)

             

            When is starts and when it is running, it creates a random file in C:\ starting with the word "photoshop".

             

            User accounts (and user software) do not have rights to write to the folder, and for good reason.

             

            You can free up the rights for C:\ for users, in two steps: Reduce the integrity level to low, and grant "modify" rights to users. This is not ideal, but better than making it run in Administrator mode.

             

            There may be other features which require Administrator mode, but is not clear why this should the case.

             

            It would be better that this was not required, and I hope Adobe fix this when it is next updated.

            • 3. Re: Captivate doesn't work without admin access
              RodWard Adobe Community Professional & MVP

              Captivate also requires Run As Administrator access so that it can perform screen captures and access the system audio to record during capture sessions.  So there are actually several reasons why it requires this deeper level of privileges.

              • 4. Re: Captivate doesn't work without admin access
                idcynthia Level 1

                I'm having issues with Captivate 6 files not publishing properly and I don't have admin rights on my computer.  I right click and open Captivate with admin rights but when I publish I can't get the htm file to play.  I have reviewed the setting compared to Capt 5.5 and they all seem to be set properly but the file still won't play.