8 Replies Latest reply on Jun 12, 2013 3:59 PM by NissahShoshana

    Performance Issues with Photoshop CS6 64-Bit

    IronFist Design Level 1

      Hello -

       

      Issue at hand: over the course of the last few weeks, I have noticed significant issues with performance since the last update to PS CS6 via the Adobe Application Manager, ranging from unexpected shut downs to bringing my workstation to a crawl (literally, my cursor seems to crawl across my displays). I'm curious as to if anyone else is experiencing these issues, or if there is a solution I have not yet tried. Here is a list of actions that result in these performance issues - there are likely more that I have either not experienced due to my frustration, or have not documented as occuring multiple times:

      • Opening files - results in hanging process, takes 3-10 seconds to resolve
      • Pasting from clipboard - results in hanging process, takes 3-10 seconds to resolve
      • Saving files - takes 3-10 seconds to open the dialog, another 3-10 seconds to return to normal window (saving a compressed PNG)
      • Eyedropper tool - will either crash Photoshop to desktop, or take 5-15 seconds to load
      • Attempting to navigate any menu - will either crash Photoshop to desktop, or take 5-15 seconds to load

       

      Attempts I've taken to resolve this matter, which have failed:

      • Uninstalled all fonts that I have added since the last update (this was a pain in the ***, thank you Windows explorer for being glitchy)
      • Uninstall application and reinstall application
      • Use 32-bit edition
      • Changing process priority to Above Normal
      • Confirm process affinity to all available CPU cores
      • Change configuration of Photoshop performance options
        • 61% of memory is available to Photoshop to use (8969 MB)
        • History states: 20; Cache levels: 6; Cache tile size: 1024K
        • Scratch disks: active on production SSD, ~10GB space available
        • Dedicated graphics processor is selected (2x nVidia cards in SLI)

       

      System Information:

      • Intel i7 2600K @ 3.40GHz
      • 16GB DDR3, Dual Channel RAM
      • 2x nVidia GeForce GTS 450 cards, 1GB each
      • Windows 7 Professional 64-bit
      • Adobe Creative Cloud

       

      This issue is costing me time I could be working every day, and I'm about ready to begin searching for alternatives and cancel my membership if I can't get this resolved.

        • 1. Re: Performance Issues with Photoshop CS6 64-Bit
          IronFist Design Level 1

          Bump...

           

          Just got charged for another month, and this is now 14 days without ANY response.

           

          Your online support tool directed me to post here as I don't have a support subscription.

           

          If this can not be resolved, please provide information on who to talk to in order to cancel my subscription - I'd rather downgrade to CS5 than deal with this ridiculous delay.

          • 2. Re: Performance Issues with Photoshop CS6 64-Bit
            Jeffrey Tranberry Adobe Employee

            Can you post your system info from Photoshop? (Launch Photoshop, select Help>System Info... and copy/paste the information here.

            • 3. Re: Performance Issues with Photoshop CS6 64-Bit
              IronFist Design Level 1

              Adobe Photoshop Version: 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00) x64

              Operating System: Windows 7 64-bit

              Version: 6.1 Service Pack 1

              System architecture: Intel CPU Family:6, Model:10, Stepping:7 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, HyperThreading

              Physical processor count: 4

              Logical processor count: 8

              Processor speed: 3392 MHz

              Built-in memory: 16350 MB

              Free memory: 12070 MB

              Memory available to Photoshop: 14688 MB

              Memory used by Photoshop: 61 %

              Image tile size: 1024K

              Image cache levels: 6

              OpenGL Drawing: Enabled.

              OpenGL Drawing Mode: Basic

              OpenGL Allow Normal Mode: True.

              OpenGL Allow Advanced Mode: True.

              OpenGL Allow Old GPUs: Not Detected.

              OpenCL Version: 1.1 CUDA 4.2.1

              OpenGL Version: 3.0

              Video Rect Texture Size: 16384

              OpenGL Memory: 1024 MB

              Video Card Vendor: NVIDIA Corporation

              Video Card Renderer: GeForce GTS 450/PCIe/SSE2

              Display: 2

              Display Bounds: top=0, left=1920, bottom=1080, right=3840

              Display: 1

              Display Bounds: top=0, left=0, bottom=1080, right=1920

              Video Card Number: 3

              Video Card: NVIDIA GeForce GTS 450

              Driver Version: 9.18.13.1106

              Driver Date: 20130118000000.000000-000

              Video Card Driver: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um

              Video Mode:

              Video Card Caption: NVIDIA GeForce GTS 450

              Video Card Memory: 1024 MB

              Video Card Number: 2

              Video Card: LogMeIn Mirror Driver

              Driver Version: 7.1.542.0

              Driver Date: 20060522000000.000000-000

              Video Card Driver:

              Video Mode: 1920 x 1080 x 4294967296 colors

              Video Card Caption: LogMeIn Mirror Driver

              Video Card Memory: 0 MB

              Video Card Number: 1

              Video Card: NVIDIA GeForce GTS 450

              Driver Version: 9.18.13.1106

              Driver Date: 20130118000000.000000-000

              Video Card Driver: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um

              Video Mode: 1920 x 1080 x 4294967296 colors

              Video Card Caption: NVIDIA GeForce GTS 450

              Video Card Memory: 1024 MB

              Serial number: 90970233273769828003

              Application folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\

              Temporary file path: C:\Users\ANDREW~1\AppData\Local\Temp\

              Photoshop scratch has async I/O enabled

              Scratch volume(s):

                C:\, 111.8G, 7.68G free

              Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Required\

              Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Plug-ins\

              Additional Plug-ins folder: not set

               

               

              Installed components:

                 ACE.dll   ACE 2012/06/05-15:16:32   66.507768   66.507768

                 adbeape.dll   Adobe APE 2012/01/25-10:04:55   66.1025012   66.1025012

                 AdobeLinguistic.dll   Adobe Linguisitc Library   6.0.0  

                 AdobeOwl.dll   Adobe Owl 2012/09/10-12:31:21   5.0.4   79.517869

                 AdobePDFL.dll   PDFL 2011/12/12-16:12:37   66.419471   66.419471

                 AdobePIP.dll   Adobe Product Improvement Program   7.0.0.1686  

                 AdobeXMP.dll   Adobe XMP Core 2012/02/06-14:56:27   66.145661   66.145661

                 AdobeXMPFiles.dll   Adobe XMP Files 2012/02/06-14:56:27   66.145661   66.145661

                 AdobeXMPScript.dll   Adobe XMP Script 2012/02/06-14:56:27   66.145661   66.145661

                 adobe_caps.dll   Adobe CAPS   6,0,29,0  

                 AGM.dll   AGM 2012/06/05-15:16:32   66.507768   66.507768

                 ahclient.dll    AdobeHelp Dynamic Link Library   1,7,0,56  

                 aif_core.dll   AIF   3.0   62.490293

                 aif_ocl.dll   AIF   3.0   62.490293

                 aif_ogl.dll   AIF   3.0   62.490293

                 amtlib.dll   AMTLib (64 Bit)   6.0.0.75 (BuildVersion: 6.0; BuildDate: Mon Jan 16 2012 18:00:00)   1.000000

                 ARE.dll   ARE 2012/06/05-15:16:32   66.507768   66.507768

                 AXE8SharedExpat.dll   AXE8SharedExpat 2011/12/16-15:10:49   66.26830   66.26830

                 AXEDOMCore.dll   AXEDOMCore 2011/12/16-15:10:49   66.26830   66.26830

                 Bib.dll   BIB 2012/06/05-15:16:32   66.507768   66.507768

                 BIBUtils.dll   BIBUtils 2012/06/05-15:16:32   66.507768   66.507768

                 boost_date_time.dll   DVA Product   6.0.0  

                 boost_signals.dll   DVA Product   6.0.0  

                 boost_system.dll   DVA Product   6.0.0  

                 boost_threads.dll   DVA Product   6.0.0  

                 cg.dll   NVIDIA Cg Runtime   3.0.00007  

                 cgGL.dll   NVIDIA Cg Runtime   3.0.00007  

                 CIT.dll   Adobe CIT   2.1.0.20577   2.1.0.20577

                 CoolType.dll   CoolType 2012/06/05-15:16:32   66.507768   66.507768

                 data_flow.dll   AIF   3.0   62.490293

                 dvaaudiodevice.dll   DVA Product   6.0.0  

                 dvacore.dll   DVA Product   6.0.0  

                 dvamarshal.dll   DVA Product   6.0.0  

                 dvamediatypes.dll   DVA Product   6.0.0  

                 dvaplayer.dll   DVA Product   6.0.0  

                 dvatransport.dll   DVA Product   6.0.0  

                 dvaunittesting.dll   DVA Product   6.0.0  

                 dynamiclink.dll   DVA Product   6.0.0  

                 ExtendScript.dll   ExtendScript 2011/12/14-15:08:46   66.490082   66.490082

                 FileInfo.dll   Adobe XMP FileInfo 2012/01/17-15:11:19   66.145433   66.145433

                 filter_graph.dll   AIF   3.0   62.490293

                 hydra_filters.dll   AIF   3.0   62.490293

                 icucnv40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615  

                 icudt40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615  

                 image_compiler.dll   AIF   3.0   62.490293

                 image_flow.dll   AIF   3.0   62.490293

                 image_runtime.dll   AIF   3.0   62.490293

                 JP2KLib.dll   JP2KLib 2011/12/12-16:12:37   66.236923   66.236923

                 libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)  

                 libmmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   12.0  

                 LogSession.dll   LogSession   2.1.2.1681  

                 mediacoreif.dll   DVA Product   6.0.0  

                 MPS.dll   MPS 2012/02/03-10:33:13   66.495174   66.495174

                 msvcm80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  

                 msvcm90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  

                 msvcp100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1  

                 msvcp80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  

                 msvcp90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  

                 msvcr100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1  

                 msvcr80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  

                 msvcr90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  

                 pdfsettings.dll   Adobe PDFSettings   1.04  

                 Photoshop.dll   Adobe Photoshop CS6   CS6  

                 Plugin.dll   Adobe Photoshop CS6   CS6  

                 PlugPlug.dll   Adobe(R) CSXS PlugPlug Standard Dll (64 bit)   3.0.0.383  

                 PSArt.dll   Adobe Photoshop CS6   CS6  

                 PSViews.dll   Adobe Photoshop CS6   CS6  

                 SCCore.dll   ScCore 2011/12/14-15:08:46   66.490082   66.490082

                 ScriptUIFlex.dll   ScriptUIFlex 2011/12/14-15:08:46   66.490082   66.490082

                 svml_dispmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   12.0  

                 tbb.dll   Intel(R) Threading Building Blocks for Windows   3, 0, 2010, 0406  

                 tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   3, 0, 2010, 0406  

                 updaternotifications.dll   Adobe Updater Notifications Library   6.0.0.24 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   6.0.0.24

                 WRServices.dll   WRServices Friday January 27 2012 13:22:12   Build 0.17112   0.17112

               

               

               

               

              Required plug-ins:

               

               

                 3D Studio 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                 Accented Edges 13.0

                 Adaptive Wide Angle 13.0

                 Angled Strokes 13.0

                 Average 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                 Bas Relief 13.0

                 BMP 13.0

                 Camera Raw 8.1

                 Camera Raw Filter 8.1

                 Chalk & Charcoal 13.0

                 Charcoal 13.0

                 Chrome 13.0

                 Cineon 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                 Clouds 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                 Collada 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                 Color Halftone 13.0

                 Colored Pencil 13.0

                 CompuServe GIF 13.0

                 Conté Crayon 13.0

                 Craquelure 13.0

                 Crop and Straighten Photos 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                 Crop and Straighten Photos Filter 13.0

                 Crosshatch 13.0

                 Crystallize 13.0

                 Cutout 13.0

                 Dark Strokes 13.0

                 De-Interlace 13.0

                 Dicom 13.0

                 Difference Clouds 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                 Diffuse Glow 13.0

                 Displace 13.0

                 Dry Brush 13.0

                 Eazel Acquire 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                 Embed Watermark 4.0

                 Entropy 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                 Extrude 13.0

                 FastCore Routines 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                 Fibers 13.0

                 Film Grain 13.0

                 Filter Gallery 13.0

                 Flash 3D 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                 Fresco 13.0

                 Glass 13.0

                 Glowing Edges 13.0

                 Google Earth 4 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                 Grain 13.0

                 Graphic Pen 13.0

                 Halftone Pattern 13.0

                 HDRMergeUI 13.0

                 IFF Format 13.0

                 Ink Outlines 13.0

                 JPEG 2000 13.0

                 Kurtosis 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                 Lens Blur 13.0

                 Lens Correction 13.0

                 Lens Flare 13.0

                 Liquify 13.0

                 Matlab Operation 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                 Maximum 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                 Mean 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                 Measurement Core 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                 Median 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                 Mezzotint 13.0

                 Minimum 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                 MMXCore Routines 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                 Mosaic Tiles 13.0

                 Multiprocessor Support 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                 Neon Glow 13.0

                 Note Paper 13.0

                 NTSC Colors 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                 Ocean Ripple 13.0

                 Oil Paint 13.0

                 OpenEXR 13.0

                 Paint Daubs 13.0

                 Palette Knife 13.0

                 Patchwork 13.0

                 Paths to Illustrator 13.0

                 PCX 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                 Photocopy 13.0

                 Photoshop 3D Engine 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                 Picture Package Filter 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                 Pinch 13.0

                 Pixar 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                 Plaster 13.0

                 Plastic Wrap 13.0

                 PNG 13.0

                 Pointillize 13.0

                 Polar Coordinates 13.0

                 Portable Bit Map 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                 Poster Edges 13.0

                 Radial Blur 13.0

                 Radiance 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                 Range 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                 Read Watermark 4.0

                 Reticulation 13.0

                 Ripple 13.0

                 Rough Pastels 13.0

                 Save for Web 13.0

                 ScriptingSupport 13.1.2

                 Shear 13.0

                 Skewness 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                 Smart Blur 13.0

                 Smudge Stick 13.0

                 Solarize 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                 Spatter 13.0

                 Spherize 13.0

                 Sponge 13.0

                 Sprayed Strokes 13.0

                 Stained Glass 13.0

                 Stamp 13.0

                 Standard Deviation 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                 STL 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                 Sumi-e 13.0

                 Summation 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                 Targa 13.0

                 Texturizer 13.0

                 Tiles 13.0

                 Torn Edges 13.0

                 Twirl 13.0

                 Underpainting 13.0

                 Vanishing Point 13.0

                 Variance 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                 Variations 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                 Water Paper 13.0

                 Watercolor 13.0

                 Wave 13.0

                 Wavefront|OBJ 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                 WIA Support 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                 Wind 13.0

                 Wireless Bitmap 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                 ZigZag 13.0

               

               

              Optional and third party plug-ins: NONE

               

               

              Plug-ins that failed to load: NONE

              Flash:

                 Mini Bridge

                 Kuler

              Installed TWAIN devices: NONE

              • 4. Re: Performance Issues with Photoshop CS6 64-Bit
                Jeffrey Tranberry Adobe Employee

                Have you tried restoring your prefs to set the performance settings back to their defaults and restart Photoshop? http://blogs.adobe.com/crawlspace/2012/07/photoshop-basic-troubleshooting-steps-to-fix-mos t-issues.html#Preferences

                • 5. Re: Performance Issues with Photoshop CS6 64-Bit
                  IronFist Design Level 1

                  Jeffrey,

                   

                  I've tried my best to reset prefrences given the options in the Edit > Prefrences before, including a fresh install version, but no resolution was achieved.

                   

                  After attempting the steps suggested in the link you provided, however, I was unable to recreate the issues I've been experiencing for the past few weeks - and let out a much needed sigh of relief.

                   

                  I guess my only question at this stage is, how common is this issue? I've never encountered this in any previous version of Photoshop, and would like to avoid recreating this scenario in the future, albeit I now have a solution that will likely resolve it.

                   

                  Curiosity aside, thank you very much for taking the time to respond, and having a solution readily available.

                  • 6. Re: Performance Issues with Photoshop CS6 64-Bit
                    Jeffrey Tranberry Adobe Employee

                    My guess is it had something to do with these settings which are non-standard/default:

                     

                    Memory used by Photoshop: 61 %

                    Image tile size: 1024K

                    Image cache levels: 6

                    OpenGL Drawing Mode: Basic

                    OpenGL Allow Normal Mode: True.

                     

                     

                    You could do Help>System Info from Photoshop to compare the differences between what you posted above and the defaults.

                     

                    The Cache level and tile size you had set can completely kill performance depending on types/sizes of documents you use.

                    1 person found this helpful
                    • 7. Re: Performance Issues with Photoshop CS6 64-Bit
                      IronFist Design Level 1

                      Thanks for the expert insight, Jeffrey. I'll be sure to keep that in check when troubleshooting in the future.

                      • 8. Re: Performance Issues with Photoshop CS6 64-Bit
                        NissahShoshana Level 1

                        I was having problems with Photoshop crashing on me, and contacted technical supportperson Ganesh.  He had me copy down the error message I was getting from Windows and had me change the name of Photoshop to "Photoshopold" in one of the directories.  I thought they had e-mailed me the file of our conversation as I can't remember where the directory was, but it worked liked a charm.  Hopefully someone more knowledgeable about programming can figure it out.