0 Replies Latest reply on May 29, 2013 2:00 AM by tathagat_77

    CSH opening in the same window for two different applications

    tathagat_77

      We are facing a problem. We have three different applications having context-sensitive Webhelp. The help is called using the following code:

       

      window.open(url + ',withnavpane=true', HH_HELP_CONTEXT, topicID);

       

      (URL=/HELP/index_csh.htm#)

       

      The problem is as following:

      1. From Application A, click on the Help link.

           The Web help for topic of Application A opens.

      2.  While the application A help is open, click the help link in application B.

           The help for application B opens in the same window in which the help for application A was open.

      3. While the application B help is open, click the help link in application C.

           The help for application C opens in the same window in which the help for application B (originally help for application A) was open.

       

      To summarize, the system does not open separate help windows if the help is called from two or more separate applications, but continues to refresh content in the same help window.

       

      Please let us know if anyone has faced similar issue and share solution if available.

       

      Environment:

      RoboHelp 9.0.2

      OS: Windows 7 (64-bit)

      Browser: IE 8 and above