1 Reply Latest reply on May 29, 2013 11:10 AM by Shannon Hickey

    Submission Receipts not being received!

    terrij155

      I have multiple registrations forms in form central.  I have checked and re-checked the options tab to make certain the "submission receipts" are set as well as notification of responses to my own email.  Both are checked to send on ALL of the forms. 

       

      I get a notification when responses are received by adobe, however, the registrant does NOT get a submission receipt via email.  This is a very important feature for me.  We have tested it many times with the same result.

       

      We began using the forms at the beginning of the year.  This feature was working just fine.  It came to my attention about a month ago that submission receipts were no longer being received by registrants.    

       

      Please help! 

       

      Thanks  Terri Johnson