10 Replies Latest reply on May 30, 2013 3:52 PM by Jeff A Wright

    account digital editions lost on new laptop?

    maread01

      I had an digital editions account on my old laptop and had books stored on it. The laptop scashed. My new laptop dowloads a new version of digital editions. It automaticly registers the laptop and I can't sign in with my account name and password. How can I get to my own account on my new laptop? Digital editions claimes that I can read my boods stored on digital editions on any computer. But it does not function.

        • 1. Re: account digital editions lost on new laptop?
          Jeff A Wright Adobe Employee

          Moving this discussion to the Adobe Digital Editions forum.

           

          Maread01 do you receive a specific error message when you try to sign in?

          • 2. Re: account digital editions lost on new laptop?
            sjpt Level 4

            Try explicitly unregistering first.  ADE registration often gets itself into a mess, especially the very unreliable ADE2.0.

             

            Use ctrl-shift-D while running ADE (cmd-shift-D on a Mac).

            Restart ADE.

            And try again to register with your original ID.

            • 3. Re: account digital editions lost on new laptop?
              maread01 Level 1

              Hi Jeff,

               

              I do not get any error message. I get automaticly a englisch version of digital editions, completely empty and new.

              • 4. Re: account digital editions lost on new laptop?
                maread01 Level 1

                Hi sjpt,

                I run windows 8. I tryed ctrl-shift-D while running ADE, but nothing happened.

                I removed ADE several times in configuration programs and downloaded it again, but al the times it automaticly started the englisch version, automaticly authorised my new laptop in a new and empty version of ADE.

                • 5. Re: account digital editions lost on new laptop?
                  Jeff A Wright Adobe Employee

                  Maread01 it sounds like you may already be authorized within Adobe Digital Editions.  Can you please go to to the Help menu in Adobe Digital Editions and check if you have an option for Authorization Information.  If you do then this would indicate that Adobe Digital Editions is already authorized.

                   

                  If this it the case then you will likely need to transfer over any purchased content from your old computer to your new computer.

                  • 6. Re: account digital editions lost on new laptop?
                    maread01 Level 1

                    Hi Jeff,

                     

                    Yes, my laptop is authorised so it says.  But I do not have acces to my old account. I have a empty account in an englisch version. My old account was a dutch version. My old laptop is broke and I have no acces to it anymore.

                    Adobe digital editions claims that I have acces to my books from any computer. But my new laptop has no acces to my old account.

                    My oldest son said he had the same problem when he started using his new laptop. He also has no acces to his old account and his books.

                    We find it very frustrating and started to buy paper books again.

                    • 7. Re: account digital editions lost on new laptop?
                      Jeff A Wright Adobe Employee

                      Maread01 your purchased content is still going to be contained on your old computer.  The content is stored in the C:\Users\<UserName>\My Documents\My Digital Editions folder.

                       

                      If you no longer have access the My Digital Editions folder on your old computer then please contact your E-Book provider to obtain a new copy of your purchased content.

                      • 8. Re: account digital editions lost on new laptop?
                        sjpt Level 4

                        maread01.  Are you thinking that Adobe stores all your books somewhere in it's cloud, and expecting that when you register a new machine it will automatically access your books?

                         

                        Many services work like that, but the Adobe DRM system does not.    All the correct AdobeID does to to make sure that if you have a copy of a book registered to that ID, you can read the copy.  It is your responsibility to keep a safe copy somewhere. 

                         

                        If you can get the old files off the broken comupter, you will be able to read them on the new computer registered with the same ID.  As Jeff says, if you don't have such a copy, the only thing you can do is to try to persuade the original seller to let you download again.  Good luck.

                        • 9. Re: account digital editions lost on new laptop?
                          maread01 Level 1

                          Hi Jeff,

                          Do I understand it right that I only have acces to my books from my old laptop?

                          Then the information from ADE that I always have acces to my books from any computer is not right. I am very disapointed.

                          I will try to contact my E-books provider if I have found the information about the purchase.

                          Is it possibe to change the englisch version into a dutch version?

                          • 10. Re: account digital editions lost on new laptop?
                            Jeff A Wright Adobe Employee

                            Yes maread01 the files will be contained on your old laptop in the location indicated in message #7.  As Sjpt your content is all stored on your local computer.  If you made a backup of your documents folder though then you should still have access to your purchased content within your backup.

                             

                             

                            The user interface for Adobe Digital Editions is determined by your computers Region and Language Control Panel.  Please make sure the language is set for Dutch and the user interface should be adjusted.

                             

                            The user interface though does not influence the language of the content viewable within Adobe Digital Editions.  If your content is in Dutch then it will be display in Dutch.