10 Replies Latest reply: Jun 2, 2013 7:04 PM by gehrmantraut1965 RSS

    Can't access Bridge

    gehrmantraut1965

      Tried to access Bridge for the first time in CS5 Web Premium, but got an error message saying it could not load. Reinstalled the software to attempt to fix it, but now Bridge doesn't even appear in the list of available applications.

       

      What can I do?

        • 1. Re: Can't access Bridge
          Curt Y Community Member

          What OS? 

           

          What steps did you do?  Bridge is not a seperate program so did you uninstall and re-install the whole package, or just delete Bridge? 

          • 2. Re: Can't access Bridge
            gehrmantraut1965 Community Member

            OS 10.6.8

            I completely uninstalled CS5 and then reinstalled the whole suite, but no Bridge in the applications folder.

            • 3. Re: Can't access Bridge
              Curt Y Community Member

              Not familiar with Mac file system.  But if you search for bridge.exe, or the mac equivalent, you should find it.

              • 4. Re: Can't access Bridge
                gehrmantraut1965 Community Member

                Searched for the .app file for Bridge , but nowhere to be found.

                • 5. Re: Can't access Bridge
                  station_two Community Member

                  You should find it here:

                   

                  Edited-screen_shot.png

                  • 6. Re: Can't access Bridge
                    gehrmantraut1965 Community Member

                    This is exactly the issue.

                     

                    Adobe Bridge does NOT appear in the applications menu! Bridge is not available to install as a separate program and even after a full uninstall and reinstall of the entire CS5 suite, Bridge is not to be found anywhere on my hard drive.

                     

                    What can I do?

                    • 7. Re: Can't access Bridge
                      station_two Community Member

                      Try this:

                       

                      Adobe Creative Suite Cleaner Tool
                      ---------------------------------

                      helps resolve installation problems for CS3 thru CS6 and for Creative Cloud

                       

                      http://www.adobe.com/support/contact/cscleanertool.html

                      • 8. Re: Can't access Bridge
                        Omke Oudeman Community Member

                        What can I do?

                         

                        If you have uninstalled previous and installed current CS6 and did not use it very long the best way would indeed be to deactivate CS6 with Preferences and use the official CS6 uninstaller to uninstall the lot again.

                         

                        Then use the cleaner tool (see post Station-two) and also first read the info about Cleaner tool, especially about back up before uninstall and cleaner tool.

                         

                        Most custom settings for Adobe (tools, actions, presets, brushes etc as well as Bridge Keywords and workspaces) are stored in the user library by default (user/library/application support / Adobe)

                         

                        Don't know the specs of a Web Premium, only see info about Design and Web Premium.

                         

                        Do you have a box and DVD or download version?

                         

                        What applications are in the Web Premium.

                         

                        Usually Bridge get's installed when you have also installed Photoshop because it is part of the installation package. Don't know about other suite version but I used to have the Design premium.

                         

                        In CS4 it was possible to install and uninstall bridge separately but this has been changed in CS5 and also Creative Cloud has no separate download for Bridge, it is in the package of PS itself.

                        • 9. Re: Can't access Bridge
                          station_two Community Member

                          gehrmantraut1965 wrote:

                           

                          This is exactly the issue.

                           

                          Adobe Bridge does NOT appear in the applications menu! Bridge is not available to install as a separate program and even after a full uninstall and reinstall of the entire CS5 suite, Bridge is not to be found anywhere on my hard drive…

                           

                          To me, that is a clear indication you at one time or another uninstalled or deleted Bridge improperly, i.e. not through the Adobe Uninstaller.

                           

                          Never, ever just drag an Adobe application icon or application into the trash.

                          • 10. Re: Can't access Bridge
                            gehrmantraut1965 Community Member

                            I found the Adobe uninstaller in the Utilities folder of the Applications. Uninstalled the entire suite, tried the cleaner mentioned above but it couldn't find anything to clean. When I reinstalled the CS5 suite, Adobe Bridge was back, but I still got an error when I tried to open it "This action can not be performed".

                             

                            Found another discussion thread that solved the problem:

                             

                            http://forums.adobe.com/message/4673861

                             

                            It appears this failure to lauch for Bridge is not uncommon. Modifying the permissions in your account from "read only" to "read and write" was the key.

                             

                            Surprisingly, all the other Adobe products in the CS5 suite were fine from the get go, but Bridge was a problem child.