1 Reply Latest reply on May 30, 2013 9:22 PM by RandySwineford

    Duplicate responses.

    lalawson116

      I am getting a few duplicate responses from my orderform I am using with FormsCentral.  I don't think my customers are filling out my form twice since they are paying a deposit.  My merchant account isn't showing they are paying twice but I'm showing two responses from them in the "view responses" area.  Any ideas why this could be happening?

        • 1. Re: Duplicate responses.
          RandySwineford Adobe Employee

          If people complete the form but not the PayPal step you will get a response (the payment columns will be empty in this case).  You can ignore these.

           

          Its likely people went to PayPal step then decided to cancel and go back to the form. When they submittedthe second time finished paypal step you got another submission. This submission is the "good" one.