21 Replies Latest reply: Jun 30, 2013 3:53 PM by DaiZhenLong RSS

    Adobe Premiere 11 did not start

    DaiZhenLong

      Hello

       

      'I installed Adobe Premiere Elements 11. But after installation, i never could start. the first time i start i get a little hour glass for short time but nothing more happens. Second time i get nothing and nothing happens. After reboot it is always the same.

       

      I also uninstalled and reinstalled it, nothing.

      Also i installed the full version, and i installed the trial version,. always the same. did not start.

       

      My system is Windows 7 64 bit Ultimate on a HP Elite 7300

       

      Hannes

        • 1. Re: Adobe Premiere 11 did not start
          A.T. Romano Community Member

          DaiZhenLong

           

          The usual questions include:

          a. Are you running the program from a User Account with Administrative Privileges?

          b. Do you have the latest version of QuickTime installed?

          c. Have you met the published System Requirements?

          http://www.adobe.com/products/premiere-elements/tech-specs.html

          d. Is your computer optimized?

           

          Other questions include:

          a. Did you have anti-virus and firewalls turned OFF during the download/installation (online) and/or installation (from installation disc)?

           

          Let us start here and then decide what next?

           

          Thank you.

           

          ATR

          • 2. Re: Adobe Premiere 11 did not start
            DaiZhenLong Community Member

            Hello

             

             

            a. Are you running the program from a User Account with Administrative Privileges?
            YES

            b. Do you have the latest version of QuickTime installed?
            YES

            c. Have you met the published System Requirements?
            YES

            d. Is your computer optimized?

            YES

             

            Other questions include:

            a. Did you have anti-virus and firewalls turned OFF during the download/installation (online) and/or installation (from installation disc)?

            for the first time i installed NO. But removed the Program and did a new Instaaltion with this reqiremants.

            The result is the same as describrd ion my mail before.
            No success

            greetings Johannes

            • 3. Re: Adobe Premiere 11 did not start
              John T Smith CommunityMVP

              >HP Elite 7300

               

              For everyone who does not own that computer, what is the graphics adapter (ATI or nVidia or ???) and what is the exact device driver version?

               

              And, have you gone to the graphics adapter website (NOT Windows Update) to check for a newer device driver?

              • 4. Re: Adobe Premiere 11 did not start
                the_wine_snob CommunityMVP

                I agree with John T., in that an obsolete video driver is one of the most common causes for PrE not launching.

                 

                As you have an HP, I would check with their Web site for a video driver update, since they often re-wrap the video drivers from nVidia, or AMD/ATI, for their specific version of the video chip, and their OS. Same if one has a Dell, Lenovo, Toshiba, or a computer from any major mfgr.

                 

                I would not rely on Windows telling you if you have the latest driver, and would check with HP, and then, either nVidia, or AMD/ATI, depending on the mfgr. of your video chip.

                 

                Good luck,

                 

                Hunt

                • 5. Re: Adobe Premiere 11 did not start
                  DaiZhenLong Community Member

                  Hello

                   

                  It is a AMD Radeon HD 7450. I have the newest driver installed.

                  But i forgot to tell, Before i had Windows 7 64 bit Professio0nal there PE worked fine. Now i have Windows 7 64bit Ultimate  and PE does not work. Are there known problems with Ultimate?

                   

                  Hannes

                  • 6. Re: Adobe Premiere 11 did not start
                    John T Smith CommunityMVP

                    Ultimate has extra security, since it is (from what I have read) designed to be used in a "structured" environment with "IT management"

                     

                    Right click the program icon and select "Run as Administrator" from the pop-up option window... which MAY help

                     

                    Note that this is NOT the same as using an account with Administrator settings

                    • 7. Re: Adobe Premiere 11 did not start
                      DaiZhenLong Community Member

                      Hi

                       

                      'I did it,

                      i also removed PE and did a new instaaltion with 'Run as Administrator'

                      but always the same result. noting happens.

                      watching task manager, shows about 1 or 2 seconds the PE exe file when launching but then it disappear nad nothin more happen.

                       

                      Hannes

                      • 8. Re: Adobe Premiere 11 did not start
                        whsprague Community Member

                        I once left the Adobe fold to try Sony Home Studio (or what ever it is called) and the same thing appened.  I spent a month trying to solve it.  Basically it had to do with "Permissions" in the Windows registry.  I deleted the software a day before Sony suggested I could fix it if I created a new user and did a new install.  I was too mad to try it and returned to the Adobe clan.  Maybe it will work for you with Adobe!

                        • 9. Re: Adobe Premiere 11 did not start
                          the_wine_snob CommunityMVP

                          OK, thanks for the update.

                           

                          After video drivers, the second most common reason for PrE not launching is a hang with a VST. Do you have any audio-editing software, with VST's?

                           

                          Just working down the list of possibilities, and good luck,

                           

                          Hunt

                          • 10. Re: Adobe Premiere 11 did not start
                            DaiZhenLong Community Member

                            Hi

                             

                            I think the best way will be upgrade to Windows 8 64 bit. Or are there problems too?

                             

                            Hannes

                            • 11. Re: Adobe Premiere 11 did not start
                              DaiZhenLong Community Member

                              Hi

                               

                              I removed all entries about PE in the registry, created a new user and installed PE with this user with the option "Run as Administrator"

                               

                              result nothing changed. the problem still the same

                               

                              Hannes

                              • 12. Re: Adobe Premiere 11 did not start
                                A.T. Romano Community Member

                                DaiZhenLong

                                 

                                Thank you for your follow up and supplying the requested information. Much appreciated.

                                 

                                I am not sure if you tried the following but I post it since you have gone through so much already and we have not found the answer to success for you.

                                 

                                Think about downloading and installing the free 30 day tryout of Premiere Elements 11 from Adobe. See if you can get it to run as the trial version. If and when you do, then open it an insert your purchased serial number when it asks "Buy Now" or "Continue the Trial".

                                 

                                But, please make sure that antivirus and firewalls are off during this download and install and until you see that you have Premiere Elements 11 project open and ready to work.

                                 

                                What do you think?

                                 

                                We will be watching for your follow up.

                                 

                                ATR

                                 

                                Add On...By the way, did you ever say how you installed Premiere Elements originally....from installation disc or from installation files from online download from Adobe? What I have suggested best lends itself to installation disc since there may be a problem getting a second download of installation files from Adobe since you already have done that.

                                • 13. Re: Adobe Premiere 11 did not start
                                  DaiZhenLong Community Member

                                  Hi

                                   

                                  Thanks i will try this way.

                                   

                                  About the installation files. First i did an installation from an old download. Then last saturday i did a fresh download an an installation from these new files

                                   

                                  Hannes

                                  • 14. Re: Adobe Premiere 11 did not start
                                    DaiZhenLong Community Member

                                    Hi

                                     

                                    A short remark, may be helpfull, i use Photoshop Eleements 11 on this PC and it works fine, Adobe Digital Edition also works fine. means all adobe products are running on my PC onlx PE have problems.

                                     

                                    Hannes

                                    • 15. Re: Adobe Premiere 11 did not start
                                      DaiZhenLong Community Member

                                      Hi

                                       

                                      I did it. But no result. Still the same problem PE does not open.

                                       

                                      Hannes

                                      • 16. Re: Adobe Premiere 11 did not start
                                        A.T. Romano Community Member

                                        DaiZhenLong

                                         

                                        Thank you for the additional information.

                                         

                                        I was unfamiliar with Adobe Digital Edition and decided to see what the was all about. It looks like it for viewing and managing ebooks. From what I have read that seems to be the case. But, it did mention the use of "high contrast mode". I am assuming that has to do with the Windows background for better visibility.

                                         

                                        Do you have your computer set for with regard to this "high contrast mode" ?

                                         

                                        http://windows.microsoft.com/en-us/windows7/make-the-computer-easier-to-see-optimize-visua l-display

                                         

                                        If you have it set for "high contrast mode" relating to your use of Adobe Digital Edition, could you turn it off and see if you can then install your Premiere Elements 11 on Windows 7.

                                         

                                        Just a guess. Since some Premiere Elements 11 users got into trouble recently with the mode, but, in that case, they could install the program, but the program presented distorted.

                                         

                                        Thanks.

                                         

                                        ATR

                                        • 17. Re: Adobe Premiere 11 did not start
                                          DaiZhenLong Community Member

                                          Hi

                                           

                                          I tried this way, but no success.

                                           

                                          Hannes

                                          • 18. Re: Adobe Premiere 11 did not start
                                            A.T. Romano Community Member

                                            Hannes

                                             

                                            Thanks for trying the High Contrast Mode idea.

                                             

                                            I do not know if it is possible, but can you right click the desktop icon for Premiere Elements 11, select Properties, then the Compatibility Tab. Under the Compatibility Tab, does it let you set for a specific edition of Windows 7 or just Windows 7? If only Windows 7 choice and you set for Windows 7, does it change the outcome at all?

                                             

                                            ATR

                                            • 19. Re: Adobe Premiere 11 did not start
                                              DaiZhenLong Community Member

                                              Hi

                                               

                                              I tried this. but no success.

                                               

                                              Hannes

                                              • 20. Re: Adobe Premiere 11 did not start
                                                A.T. Romano Community Member

                                                DaiZhenLong

                                                 

                                                What other programs do you have on your computer that could possibly be conflicting with Premiere Elements 11? Other photo or video editors?

                                                 

                                                Have you downloaded and installed any 3rd party plug-ins or any codecs/codec packs?

                                                 

                                                Have you been in contact with Adobe about this matter? Specifically on the point "Does Windows 7 Ultimate 64 bit support Premiere Elements 11? It might have some undocumented information on the question. I have seen online reports of Premiere Elements 11 being used on Windows 7 Ultimate successfully so I am not sure that approach is going to work. But maybe Adobe, as I suggested, might have some undocumented information that will work for you.

                                                 

                                                When you were running Windows 7 64 bit, did you have Photoshop Elements 11, Adobe Digital Edition, and Premiere Elements 11 all on that same computer at the same time and running well?

                                                 

                                                We will continue to think about this.

                                                 

                                                ATR

                                                • 21. Re: Adobe Premiere 11 did not start
                                                  DaiZhenLong Community Member

                                                  Hello

                                                   

                                                  When i am using Windows 7 Professiopnal 64 bit. all worked fine. On the same Computer.

                                                   

                                                  Johannes