7 Replies Latest reply: Jun 26, 2015 1:24 AM by lloyd1981 RSS

    Scratch disk full and cannot open photoshop to fix it...

    pmcalarn17 Community Member

      I cannot open photoshop because it says the scratch disk is full. I have been using photoshop (cs5) for 10 years and never had this problem. I recently installed cs5 on my Windows 7 computer and it worked for a few weeks, then this problem arose. I cannot afford a new version at this time but would like to use cs5 on this computer and I know it can work because it did for several weeks but now it won't and I can't follow the typical steps to remedy this situation because I cannot open photoshop. Please help!

        • 1. Re: Scratch disk full and cannot open photoshop to fix it...
          EricaLynneLarson Adobe Employee

          Hi there,

           

          The tips outlined below came from this site.

           

          First, if you can open Photoshop, check to see what hard drive is set up as your Photoshop scratch disk. To do this, go to Photoshop > Preferences > Performance. Then look under Scratch Disks to see which one you are using and how much free space it has. (FYI—I've included these steps for future visitors to this thread.)

           

          Screen Shot 2013-06-02 at 6.48.48 PM.jpg

           

          Screen Shot 2013-06-02 at 6.50.24 PM.jpg

           

          Option 1: Delete some files

           

          If your scratch disk is very full (or the free space is low), try deleting some unwanted files from the drive (for me, "Macintosh HD" as seen in the image above) to make room for new ones.

           

          Option 2: Delete temp files

           

          Search your computer for temporary files. These files are typically named ~PST####.tmp on Windows and Temp#### on Macintosh, where #### is a series of numbers. These are safe to delete.

           

          Option 3: Defragment your Hard Disk

           

          Instructions for Windows

          Instructions for Mac

           

          I hope one of these methods works for you!

          • 2. Re: Scratch disk full and cannot open photoshop to fix it...
            Mylenium MVP

            In addition, you may also want to do a little housekeeping and free your system of temporary files and all that:

             

            Installation Preparations (and system maintenance)

             

            Mylenium

            • 3. Re: Scratch disk full and cannot open photoshop to fix it...
              PECourtejoie ACP

              Hello, welcome to the forum!

              Since you cannot start Photoshop, you cannot change the scratch disk allocation in its preferences.

              Luckily for you, the engineers have devised a shortcut to fix that: Hold down CTRL+ALT(PC) / CMD+OPTION(Mac) as soon as Photoshop starts to get this menu:

               

              scratchdisk.png

              Select another disk with more room but do not forget the clean the files clogging up your hard drive, as described in the other messages.

              • 4. Re: Scratch disk full and cannot open photoshop to fix it...
                Mike Bethany Community Member

                Thank you! This is the first useful answer I've read and I've looked on every other website ever. It's like most people either can't read the problem or refuse to understand.

                 

                Problem:

                "I can't start Photoshop because it says my scratch disk is full. I have plenty of space on my drive."

                 

                Answers:

                "OK, open up photoshop..."

                "First you want to start up photoshop..."

                "After photoshop starts..."

                "You want to go to the option menu in Photoshop..."

                "Defrag your hard drive. I don't know why that would help but I heard about it in the 1990s."

                "Have you tried turning it off and on again?"

                • 5. Re: Scratch disk full and cannot open photoshop to fix it...
                  planeman40 Community Member

                  I am having the same problem.

                   

                  My "C" hard drive failed and a new one is now in place. I lost all of the installed programs and I am now trying to re-install from disks. I was able to install my Photoshop V.70 from a disk, however when I try to open in I get the above mentioned message "Cannot open, scratch disks are full".  I have used the fix of holding down the control & alt keys down while Photoshop opens and it does bring up the Scratch Disk Preferences window. I have three hard drives and all have huge amounts of unused space with the new "C" drive having almost two terabytes of free space. I have tried various configurations of the three drives in the Scratch Disk Preferences window and still Photoshop won't start. It keeps bringing up the message "Cannot open, scratch disks are full".

                   

                  I should note that I am also having a problem with installing downloaded programs during this rebuild of the new hard disk. My operating system is Windows XP (yes, I know it is no longer supported, however it has done everything I have wanted and so I have kept with it in the new installation). This is just background info if it may help.

                  • 6. Re: Scratch disk full and cannot open photoshop to fix it...
                    Bakhtiar Uddin Community Member

                    PECourtejoie    Actually I'm little bit confused, Because I didn't see any change here through your direction. Could you clear something about this line again. ... "Hold down CTRL+ALT(PC) / CMD+OPTION(Mac) as soon as Photoshop starts to get this menu":

                    • 7. Re: Scratch disk full and cannot open photoshop to fix it...
                      lloyd1981 Community Member

                      The suggestion posted here for Mac computers may work for opening Photoshop, but it appears that the pref setting will not hold.

                       

                      I have been a Mac user since May, 1984, and an Adobe user for many years. It has gotten harder to obtain information on fixes.

                       

                      I am running Mac OS 10.11.1 and the issue arose because I was dumb enough to make a selection of scratch discs to begin with. (My mirror backup does not have this problem.) I solved the problem by going to:

                       

                      (user)~/Library/Preferences/Adobe Photoshop CS6 Settings/Adobe Photoshop CS6 Prefs.psp

                      and drag to the desktop.

                       

                      Now, open Photoshop CS6 and there should be no problem.

                      I do not boot from the "MacIntoshHD"-named partition. I run 10.6.8 there, and I run developer versions of the latest OS on another partition. Both are defragged, with the highest frag percent at 4%. AI am running a 750GB 7200 RPM drive with two partitions, plus three other drives via FireWire. My issue was that PS could not find disc "". The "fix" to which I am replying takes care of one-time program startup it seems. Removing the pref file and letting a fresh one take its place has done the trick for me. And yes, I am also a PS CC subscriber.