14 Replies Latest reply on Oct 18, 2007 8:51 AM by HKabaker

    Project toolbar missing/deleted/hidden?

    NewtoRobohelp
      I am not sure what I did, I think it might have been an accidental drag-and-drop, but I can no longer see my Project toolbar (the most important one). When I choose View>Toolbars>Project Toolbar, it is checked. I've tried checking and unchecking to no avail. Other things I've tried:

      - Creating a new project..toolbar still missing.
      - Exiting Robohelp, rebooting, etc.
      - Dragging & dropping other toolbars but I can still manage to see them.
      - Resizing other toolbars in case it's just hidden/buried.
      - Maximizing/Minimizing my screen in hopes of seeing it at the bottom of the Robohelp window.

      I have no idea what else to do and this is the toolbar I use most with the Save/Generate/View options. Right now I am having to use the File menu- argh!

      Does anyone know what file this toolbar resides in? I am wondering if I could just replace mine w/ a co-workers or something like that.

      Thanks!
        • 1. Re: Project toolbar missing/deleted/hidden?
          Peter Grainge Adobe Community Professional (Moderator)
          Recently Amebr posted this in respect of a window. I don't know if you can adapt it for a toolbar by unchecking and then checking the toolbar. Somehow doubt it but as nothing better has come forward.

          ****************************************

          If the window has just wandered off the screen, you can use the following procedure to snap it to your mouse cursor (and without delving into the registry

          Click the View icon, so that the Preview is in focus.
          Press Alt, Space, M.
          Press any arrow key, then waggle your mouse around. The window should snap from wherever it is hiding onto your cursor.

          Click to put it down.

          ****************************************

          Let us know how you get on either way.

          • 2. Re: Project toolbar missing/deleted/hidden?
            NewtoRobohelp Level 1
            Thanks for your reply. I tried the procedure & nothing happened..apparently it only works on missing windows. :(
            • 4. Re: Project toolbar missing/deleted/hidden?
              Peter Grainge Adobe Community Professional (Moderator)
              Tyr moving your Window's Taskbar and see if it lurking under there.

              I just grabbed a toolbar and found if you try to move it off screen top, left or right, a bit of it remains visible. But you can hide it below the taskbar! See if that is where the little blighter is hiding.

              • 5. Re: Project toolbar missing/deleted/hidden?
                NewtoRobohelp Level 1
                Darn..no such luck. I even tried hiding my taskbar but no toolbar.. :(
                • 6. Re: Project toolbar missing/deleted/hidden?
                  Peter Grainge Adobe Community Professional (Moderator)
                  Did you find that with another toolbar, you cannot completely lose it, a little bit remains showing?

                  I think in the absence of anyone else coming in with an answer, now is time to go to Adobe Support.

                  • 7. Re: Project toolbar missing/deleted/hidden?
                    RoboWizard Level 4
                    Hi all

                    What version of RoboHelp please? The process varies depending on the version.

                    Cheers... Rick
                    • 8. Re: Project toolbar missing/deleted/hidden?
                      NewtoRobohelp Level 1
                      I am using Robohelp 6. When I move other toolbars, I can always seem to see part of them.
                      • 9. Re: Project toolbar missing/deleted/hidden?
                        HKabaker Level 2
                        Have you tried adjusting the monitor resolution to make everything tiny on the desktop?

                        Harvey
                        • 10. Re: Project toolbar missing/deleted/hidden?
                          Amebr-ke0mH4 Level 2
                          Mmm, I can feel a registry dive coming up.

                          quote:

                          Originally posted by: RoboWizard
                          Hi all

                          What version of RoboHelp please? The process varies depending on the version.

                          Cheers... Rick
                          • 11. Re: Project toolbar missing/deleted/hidden?
                            RoboWizard Level 4
                            Hi folks

                            Sorry for the delay. When I asked what version, I was sitting in the Kansas City airport on a dreadfully slow connection waiting on a flight to Boston. Now I'm settled into my hotel room and can reply. Let's hope the connection is better than a piece of twine between two tin cans, eh?

                            Okie, dokie. Here goes. And yup, you are right, a registry edit is coming up. So lets all roll up our sleeves and get down to brass tacks, shall we?

                            Symptom

                            The toolbar is nowhere to be found, yet a check mark appears and disappears for the toolbar item as it is selected and de-selected. This indicates that the program THINKS it is being made visible and invisible, yet it never displays.

                            What has happened

                            I haven't a clue as to how this occurs, but I frequently notice posts about this in the forums. Hence my reply here! Somehow, the screen coordinates for the missing toolbar have become set to your computer's version of Pluto. (I guess the poor lil guy still bears the name. I know they demoted him from planetary status and all) The toolbar is indeed there, as evidenced by the check mark beside the name. However, it's been moved off the visible area of the screen.

                            How to correct it

                            Close RoboHelp HTML.

                            You need to do this because the values we are about to change will be destructively changed once we close RoboHelp HTML and restart.

                            Open the Windows Registry Editor.
                            (All standard disclaimers apply. Back up the registry, sacrifice a chicken, all hold hands and pray to the deity of your choice for a week to ten days, yadda yadda yadda)

                            Navigate to the following HKey in the registry:

                            HKEY_CURRENT_USER\Software\eHelp\RoboHTML\13\MontereyFrame\

                            (Trivia time - HKey means "Handle to a Key")

                            Double click the item labeled ToolBarFloating and ensure the value is set to 1. If it already is, terrific. If not, change it to 1 and click the OK button. It doesn't matter if the option is set to Hex or Decimal.

                            Double click the item labeled ToolBarFloatingX. Make sure the option is set to Decimal and set the value to 50. Then click the OK button.

                            Double click the item labeled ToolBarFloatingY. Make sure the option is set to Decimal and set the value to 50. Then click the OK button.

                            Close the Windows Registry Editor.

                            Restart RoboHelp HTML.

                            The toolbar should now be floating above the RoboHelp HTML application in full view.

                            Give that a go and see how ya fare. Hopefully it will help a tad... Rick
                            • 12. Re: Project toolbar missing/deleted/hidden?
                              NewtoRobohelp Level 1
                              Hi, I don't have the path you specify in the registry (e.g., ehelp), but I do have HKEY_CURRENT_USER\Software\Adobe\RoboHTML\6.00\MontereyFrame\. Assuming this is the correct location, I have two questions:

                              1. The ToolBarFloating item is set to "0" on all of my co-workers machines & is working fine..should I still change this to a "1?"
                              2. I do not have a "ToolBarFloatingX" or "ToolBarFloatingY" listed at all.

                              Note: I do have a "Project Toolbar->ToolBarFloating" & "Project Toolbar->ToolBarVisible". Should I be changing these as it is specifically the Project Toolbar that I am having problems with?

                              Thanks for all of your help. I really appreciate it!
                              • 13. Project toolbar missing/deleted/hidden?
                                NewtoRobohelp Level 1
                                Okay, after pointing me to the proper area of the registry, I was able to fix it. Here's what I ended up doing:

                                line ProjectToolbar->ToolBarFloating (I changed this from a zero to a one).

                                And a bonus...for about a month now, the "View Selected Item" icon wasn't working on my Project Toolbar. (Nothing would happen at all when I clicked it.) Well, my PreviewWindowX line was set to a crazy high number (unlike my co-workers), so I changed this to hex 93 to match a co-workers and the feature works again!

                                Thanks for everyone's help!
                                • 14. Re: Project toolbar missing/deleted/hidden?
                                  HKabaker Level 2
                                  Hi, Newto,

                                  (Text deleted)
                                  (Never mind. The Preview and Post functions are so slow today that I didn't see the Answer before I started writing.)

                                  Harvey