I gave it a whirl. New version installed and does not work as the scrolling speed still is horrible. I have a 1 page color PDF that takes 5-6 seconds to move up and down the page. Same PDF in Preview works like a normal browser window.

In the end, you are not supporting the retina display properly for this product. I have no issues in LightRoom and other products. This one just sucks it seems. I'll try the next release probably in 6-8 months again once a new cycle comes out.

I just ran the 11.0.04 update and tested it. Although the scrolling is not as smooth as I'd like, it is in fact markedly improved. More important than that to me, is the fact that adding comments is not painfully slow and is almost normal. Kudos to Adobe for improving on this long standing problem!

One question I have… As other users have mentioned, if you do a get info on the Acrobat XI application, there are two options. One for open in low resolution and one for open in 32 bit mode. My 32 bit mode option was checked. I'm running a MacBook Pro with Retina and am running OS X 10.8.4. If I uncheck open in 32 bit mode, will it open in 64 bit mode? I'm very curious.

Latest version installed; no alterations to the app have ever been made; everything installed and updated through creative cloud.  It has been acknowledged by Adobe tech support that retina display is still not fully supported. Continuing this forums blog no longer serves any purpose as it is clear that appropriate support cannot be rendered here.  What needs to happen is for the Adobe developers to actually fix the issue. 

Hi,

g.miles wrote:

 

It has been acknowledged by Adobe tech support that retina display is still not fully supported.

Well, I'd be interested to know what is not supported.

That there may be a performance issue which is independent of Retina display is possible, but that's not 'not being fully supported' AFAIK.

Thanks,

Luc

Well, in my opinion Acrobat XI is now ok. It is not the fastest scrolling application, but it works. My benchmark is a 100+ pages pdf with 400+ comments, and scrolling OR stepping through the comments list now works - before the update that was totally impossible. Now, it even feel slightly faster than Acrobat X.

And the rendering is beautiful!

Something funny though - I cannot scroll the comments list by swiping my apple mouse. On the other hand - this caused extremely erratic scrolling in Acrobat X, and simply didn't work in XI. I haven't tried another mouse with a scroll wheel - maybe that works. Stepping through the list with arrow keys works though, which is enough for my production work flow.

Luc,

same problem here. I checked out the Reader and it finally seemed to dispay text properly on my retina MBP, so I upgraded Acrobat Pro (fresh download (I had v9.5 before) and update to 11.0.04). But in Acrobat everything looks as horrible as it has been for more than a year now (even the menus). Looking at the info panel also in my case "Open in Low Resolution" is checked and grayed out, so that I cannot change it. I edited the plist, as proposed in this thread, but no changes. Any help is greatly appreciated ...

Thanks

Kai

Hi,

Thanks for the feedback.

There seems to be a problem with the installer or updater then, in certain cases only as some users experience the problem with Acrobat.

I'm looking into this with my team right now and will get back to you as soon as I can.

Thanks,

Luc

Hi,

Thanks for the positive feedback - good to read it works for most people!

AxelGarciaHenriksson wrote:

 

Something funny though - I cannot scroll the comments list by swiping my apple mouse. On the other hand - this caused extremely erratic scrolling in Acrobat X, and simply didn't work in XI. I haven't tried another mouse with a scroll wheel - maybe that works. Stepping through the list with arrow keys works though, which is enough for my production work flow.

What mouse are you using? We'll contact you in order to determine if it's a bug we can address.

Thanks

Luc

What is your Mac OS version?

Since you upgrade from Acrobat 9.5 to 11.0.4, can you clean out some preferences files?

1. Go to  Go/Go to Folder, and enter ~/Library

2. Go Prefererences folder, and delete all files tha have adobe in the file names, Acrobat and Reader will re-generated file after you launch.

3. And then launch Acrobat 11.0.4 to see the HiDPI feature enable or not.

If not do the following clean up:

4.  Go to Library/Application Support/Adobe , and then delete Acrobat folder ( make sure you don't need any previous settings)

5. And then launch Acrobat 11.0.4 again to see the different

Thanks for using Acrobat products.

Steven;

Hi Luc,

I'm using the apple magic mouse. I cannot use the built-in trackpad on the MacBook Pro to scroll through the comment list either. On the other hand, if i scroll sideways, the whole comment list section, including scroll bar and comments, nudges sideways, but bounces back to it's original position. Funny. I suppose it is because it is not native UI controls being used?

Thank you,

Axel

Hi Axel,

The comment list uses a different framework as you can see, and this is probably why the behavior is different.

A quality engineer should follow-up with you.

thanks again,

Luc

Hi Kai

1. I install Acrobat 9.0 in my Mac Retina

2. I unistall Acrobat 9.0 (used Acrobat uninstaller from Acrobat folder)

3. Install Acrobat 11.0, installer will complete but I got an error message in the end

4. but  I still  can launch Acrobat 11.0 to open file

5. Go to Acrobat menu Help/Check for Updates to upgrade to 11.0.4

I can't upgrade Acrobat 11.0 to 11.0.4.

To cause Acrobat 11 failing in step 3 because there is a file (com.adobe.PDFAdminSettings.plist) left over in ~/Library/Preferences folder.

So I delete com.adobe.PDFAdminSettings.plist file, uninstall Acrobat 11, reinstall Acrobat 11, then I can update 11.0.4 on the top of 11.0.

Once you can upgrade Acrobat 11.0.4 then you will be to see HiDPI features.  Please check your Acrobat version from Acrobat/About Acrobat.

Thanks

Steven;

Hi Axel,

I can see you problem in my machine, I will log a bug for your issue so we can keep tracking this problem in our next quarterly releases.

Thanks for sending us the problem.

Acrobat QE, Steven;

Hi Steven,

this somehow did the trick. The originally installed copy of Acrobat still does not work (check box still grayed out) but I had made a copy of the Application when editing the plist and this copy works now . I am glad to have Acrobat back ...

Thanks for your help

Kai

This shows that Acrobat is NOT ABLE TO USE THE RETINA DISPLAY.

Hi,

pammm56 wrote:

 

This shows that Acrobat is NOT ABLE TO USE THE RETINA DISPLAY.

That's a known issue. Please:

1. Uninstall Acrobat 11
2. Remove Library/Preferences/com.adobe.PDFAdminSettings.plist
3. Install Acrobat 11 again
4. Use Help/update to upgrade to 11.0.4

Then it should work.

Did you instal from scratch or upgrade from a previous version?

I've started a new thread to cover this specific issue:

http://forums.adobe.com/thread/1298242?tstart=0

Thanks,

Luc

Somewhat related: Experiencing no scrolling in the comments pane using Magic Mouse, Mighty Mouse, or third party wired mouse. Very frustrating. (Adoba Acrobat Pro XI 11.0.4 on 2011 iMac, OS X 10.7.5). Other team members on Mac Pros experiencing same issue.

Gents, I also have a Macbook Pro Retina Display, I made the update to 11.0.04 and I still have slow scrolling. However, commenting is much better.

Some documents are worse than others, maybe because there are a lot of scientific references in the text that are actually links to the full reference at the bottom of the documents.

It is really painful to navigate in the document with this scrolling lagging.

Are there any other solutions?

Jon, you almost had it right.  It's "<key>NSHighResolutionCapable</key><string>True</string>" and not "<key>NSHighResolutionCapable</key> <string>True</string>"; the difference being there's a space that doesn't belong between </key> and <string> that shouldn't be there and won't work.  

Most unfortunate that Adobe hasn't fixed this bug; I had installed Acrobat XI fresh today on my new Macbook Retina 15" (no previous install) and it was low resolution by default.

Can you check your Acrobat 11 version is 11.0.4 or 11.0.0? HiDPI feature only support in 11.0.4. Please use Adobe/help/Update to update if you don't do it yet?

thanks

11.0.4 of course - I immeidately updated to the lastest version when I instsalled and I still had to manually edit the plist file to fix. 

This is a workaround so far:

1. Make a backup of "Adobe Acrobat Pro.app".
2. Right click on "Adobe Acrobat Pro.app" and select "Show Package Contents"
3. Open "info.plist"
4. Add "<key>NSHighResolutionCapable</key> <string>True</string>" at the bottom of the file, just before "</dict></plist>"
5. Save
6. Open the modified app package.

1. Check the follwoing setting in info.plist:

/Applications/Adobe Acrobat XI Pro/Adobe Acrobat Pro.app/Contents/Info.plist

<key>NSHighResolutionCapable</key>

<true/>

if not set to true, change to true.

2. open terminal window and type the following

touch /Applications/Adobe\ Acrobat\ XI\ Pro/Adobe\ Acrobat\ Pro.app/

3. Check "open in Low Resolution" setting again.  

4. It should be turned on and uncheck

I have the latest MacBook Pro 15" (Fall 2013) with 16GB and find the Adobe Reader (11.0.04) application one of the poorest performing applications I've used in years.  I'm very disappointed in the scrolling in particular.  It's laggy and choppy and very unsatisfying to use.  I really hope Adobe addresses this performance issue soon.  Perhaps their engineers can get some help from Apple's Developer support?

Hi,

Thanks for the feedback.

We are aware of this and have started an effort to improve power consumption and performance on Retina display Macs for Acrobat and Reader XI.

We'll keep you informed.

Best,

Luc

I'm having the same issue here, on 11.0.0.4 Acrobat Pro XI. Terrible low res fonts and everything looks pixelated. Fresh install on a brand new machine running Mavericks.

Please try this workaround, We have been addressed this issue since the problem has been reported.

The problem is fixed in our next release.

1. Check the follwoing setting in info.plist:

/Applications/Adobe Acrobat XI Pro/Adobe Acrobat Pro.app/Contents/Info.plist

<key>NSHighResolutionCapable</key>

<true/>

if not set to true, change to true.

2. open terminal window and type the following

touch /Applications/Adobe\ Acrobat\ XI\ Pro/Adobe\ Acrobat\ Pro.app/

3. Check "open in Low Resolution" setting again.  

4. It should be turned on and uncheck

Hi Steven,

I've followed this thread and did everything but still my scrolling of pdf files is really really slow. I have a pretty fast macbook but this doesn't help the speedup a smalltask program as Acrobat.

Hi Luc,

Until now the scrolling is still no where near the speed and feel Mac Preview gives. I have been using Preview since my purchase of late-2013 retina display. I wouldn't say that the current Adobe version supports the retina display. Just sit down on a retina mac and try the scrolling yourself and you'll see.

I'm hoping for a new update. The scrolling is still lagging and not smooth as it was on the non-retina ones. As a general user I will be using Mac's Preview for now, untill Adobe does better.

Thanks!

Hey I agree with you. You might not have done anything wrong. The 11.04 version improved the scrolling lag on retina display from "very laggy to the point that it's impossible to use" to "borderline intolerable but maybe OK to use". It won't be as snappy and smooth as the internal Mac Preview if that's what you are hoping for.

I can't believe this is still an issue but the scrolling is unusable on a mid 2012 macbook pro retina w/16GB RAM. Same computer when booted to Win 7 or Win 8 with bootcamp has NO ISSUES with scrolling PDFs.

Apple's preview app has no issues w/scrolling PDFs in Mavericks. How is this possible?

It really doesn't sound like Adobe understands this problem exists. I see this thread was started mid last year and there has been at least one release with no relief for us.

Please escalate this issue, it's embarassing that Adobe can't render its own format in a usable manner on this platform.

Thanks!

Hi,

This is being fixed and you will experience significant improvements with Acrobat and Reader 11.0.7 which will be available in May.

Best regards,

Luc

Words fail me. How long has the retina display been out? Is there any other app that has this problem?

I continue to be amazed that this issue wasn't resolved months ago and won't be resolved for several months more.

I guess Adobe is a PC shop....

I am also stunned.

2012 MacPro Retina + Adobe Pro XI 11.0.06 = completely un-usable.

Friends laugh at me for having paid so much money for such a useless tool. Page change lag varies from a few seconds to a few minutes, and the time taken to launch the 'comment' tool is laughable.

Adobe support, please help those of us who still pay for your software to have a good user experience!

Dear Customer,

I am sorry to hear that you have problem to use Acrobat, please send us the test files so we can follow up your problems.

thanks.

Steven;

Dear Steven Yen,

How about you read through all the posts from the last six months or more, get yourself up to speed, and just simply fix this ridiculous problem? We're FAR beyond test files proving that there's any problem at this point. Enough customers have done this already.

Thanks.

We have fixed most of customers problems that were reported before that we will ship at May for 11.0.7. The reason I ask again because I am afraid of different issues will be caused by different test files.

Thanks for your patience.

Hi Steven,

There are two main problems with this:

1) It has been a long, looooong time since these problems were first reported and many of us (myself included) feel that the response rate has been too slow.

2) Knowing that a fix exists, but has not been released, is not immediately of any help to people like me who are currently trying to use Adobe Pro on a daily basis.

Is there any way that the fix can be released sooner? Perhalps as a beta-test to people who're happy accepting it as-is?

I'm a patient person, but after about a year that really starts to wear thin...

Alex

Steve,

I think these issues go beyond a test file. I still to this day cannot scroll smoothly in any PDF file that I view. Mac OS 10.9.1 MacBook Pro Retina, Acrobat 11.0.06.

I took me quite a bit yesterday to get the Retina enabled on Acrobat 11 and I wanted to hit this thread cause I'm having this scrolling issue as well. I have to say its a pretty significant lag and does not appear to be issolated to just one or several pdfs. BUT I would say obviously if its say an 11 x 17 where most of the page is on the screen with less to scroll, like a singe scroll its fine. A PDF of full lenght of a webpage design is disastrously slow!

I'm going to add a comment to the thread I found on the community forum about the retina enabling which seems to focus on the info.plist and terminal command fix but not sure if that was because of an earlier version.

The solution seemed to be that after installing XI CC would say the app was up to date but using the Check for Upates under Help in Acrobat, the upated was downloaded and all fixed. Curious that this doesn't fall under CC to show there is an update.

This would have saved me from the unistall/install issues, as well as trying the info.plist (which that line wasn't in my version, it may be now) and the terminal fix which did nothing for me. Oh and there are two uninstallers, the one in the Acrobat folder doesn't do you any good for making CC forget the app, you have to use the one in the Utilities folder > Adobe Installers > Adobe Acrobat XI Pro (It doesn't refer to uninstall until you launch that alias there.

Hope this helps someone!