5 Replies Latest reply on Jun 7, 2013 6:41 PM by Carl Sun

    Adobe Extension Manager CS6 update could not be applied

    sperry1975 Level 1

      I have been trying to update my Adobe Extension Manager in CS6 to version 6.0.6 and when I do I receive the error: "update could not be applied ". The only option then is the close. How can this problem be corrected?

      Note: I'm using Adobe Creative Suite 6 Design and Web Premium on Windows 7

      Okay, I just tried uninstalling it and reinstalling after I deleted all mxi files/folders from BOTH "C:\ProgramData\Adobe\Extension Manager CS6\EM Store" AND "C:\Users\<UserName>\AppData\Roaming\Adobe\Extension Manager CS6 folders. I then tried installing the program again. I then tried updating it using Adobe Application Manager and again it fails and spits back the following code: U44M1P7. I opened the extension manager and checked on the version number mentioned which was 6.0.0.3.4.8 which to me is strange considering that I installed 6.0.6 after the uninstall.

       

      I can get to the Adobe Extension Manager CS6 6.0.6 06-04-2013.log.gz file but I haven't a clue as to how to open it or attach it to this message.

       

      Message was edited by: sperry1975