1 Reply Latest reply on Jun 5, 2013 5:47 PM by Jim_Simon

    Memory Preferences Resetting to 0


      Every time I open Premiere or Media Encoder the Memory (RAM) for other applications is set to 0. With this, anytime you try to use AME for anything, it crashes.  I've changed it several times but it will go back (after closing the program) and then crashes all the Adobe products. I have Premeire Pro Cs5.5 on a Windows 8, HP Phoenix Envy with 12 GB of RAM. I'm getting no message, just a crash. I unstalled the program and re-installed it. The preferences were set that all the RAM should go to the Adobe products when I checked it. The computer is just out of the box. My company recently bought several to expand our video editing department. All the other computers with the exact same specs are not having this problem.