3 Replies Latest reply on Jun 7, 2013 3:15 AM by PECourtejoie

    scratch disk error plus canvas image error help


      so i recently restored my computer back to factory settings .. so my computer doesnt even have any new downloaded app .. i download photoshop cs6 now im getting scratch disk errors ..which i dont see possible if my computer doesnt have anything on it (besides what it came with) my hard drive has 276 gb i only used 33 .. so why am i having this problem?? i made an external hard drive and that has 8 gb ... also its moving very slow .. also its telling me i cant make an new canvas size 1920 x 1020 with an resloution of 300 which i know is possible because i done it before so if anybody can tell me what im doing wrong or how i can fix this problem please .. i need photoshop for work . and this is impossible  .. im using  windows 7 toshiba

        • 1. Re: scratch disk error plus canvas image error help
          Level 5

          Without going into much detail, the scratch can grow to humongous sizes.  In general, figure on 50 to 100 times or more the size of your largest file multiplied by the number of files you have open.


          My preference is not to work with less than 200 GB of contiguous, unfragmented available drive space for scratch on a physically separate, dedicated, internal hard drive as my primary scratch disk.


          Also consider that if you rely on your boot drive for primary scratch disk, Photoshop's scratch is sharing that space with the swap files of the OS.


          That's one of the issues, and it can be be made much worse if you have a faulty drive.  A badly fragmented drive would also be a big problem.


          As for that external drive with a pathetic 8 GB of remaining available space, you should back it up, store it in a safe place, a get a new one.  Any time any one of your hard drives gets to be 80% full or more, you are already in a heap of problem.  With that little space left, you should make sure it's not being used even as a secondary scratch disk.


          Hard drive real estate is very cheap these days.

          • 2. Re: scratch disk error plus canvas image error help
            Level 7

            What "scratch disk error" are you getting?


            Is Photoshop telling you that you are out of disk space (because you are)?

            Or is Photoshop telling you that the disk has errors? (which means you need to backup your files and repair the disk, or replace the disk)


            I suspect it's just the out of space error, because you're asking for 1920x1020 inches by mistake..

            • 3. Re: scratch disk error plus canvas image error help
              PECourtejoie Adobe Community Professional

              Hello, welcome to the forums!

              What version of Photoshop are you using. Did you run help>updates? What version does it show on help>system info?

              What is the unit you selected for 1920x1080?


              Edit: missed the fact that Chris catched it as well.