1 Reply Latest reply on Jun 7, 2013 4:24 AM by Eugene Tyson

    I am having trouble exporting my file as a pdf.

    graphixbyrebecca

      I have a document which I am creating in indesign, about 100 pages long, with images, etc. Each time I try to export it as a pdf it crashes, and then when I try opening the pdf the error message comes up saying that Adobe reader could not open this file as it is not supported file type or has been damaged.

      This file is on my computer and has not been sent as an email.

      I use the Indesign cs6 and I am on a mac computer.

      The only thing I can think of is that I tried to save this file on a blank cd a few days ago. Maybe that is what caused this?

      I have tried everything I can think of, spoke to Adobe support, although still waiting for a call back from them.......

      Does anyone have any sound advice as I have a print deadline looming?!

        • 1. Re: I am having trouble exporting my file as a pdf.
          Eugene Tyson Adobe Community Professional & MVP

          Well the PDF hadn't finished creating because InDesign had crashed - therefore the PDF that was created was incomplete.

           

          As with any file that constantly crashes - make a backup of it before you continue.

           

          First thing to try is to remove Minor Corruption http://forums.adobe.com/thread/526991

           

           

          If that doesn't work:

          To troubleshoot a file you should Export half the pages to PDF and then the other half.

           

          When one half fails you know which part of the book it is in.

           

          You can the do the same again - said it failed on export to 50-100 pages then export 50 - 75 pages - if that doesn't crash then try 76-100 pages.

           

          Divide and conquer.

           

          Once you know what page is causing the problem - you can try various things to get it to work - like

           

          resaving tiffs as psd and place the psd instead (or vice versa)

          Resave jpegs/png/gifs etc.  to TIFFS or PSD and replace them

           

          It might not be an image problem - it could be the Text Frame is corrputed and you may need to repace that text frame with a new one.

           

           

          It can be tricky to find out what's causing it.