Normally, you are uploading and playing from the web. That is the simplest method.
So I assume you are asking how they can get all the files to upload to their websites or to play locally.
Sometimes the file transfer may be fine, but local settings prevent proper playback.
I wonder here if up/download web magic is modifying any of the files or folder structure. You can have the client send a screenshot of the folder contents they end up with.
If that is an issue, you might try zipping the contents so the web transfer won't modify anything.
Thank you for your response :-)
Yes I wanted to transfer the folder electronically so that they could upload to their website. I did try zipping etc and that didn't work. I think the easiest way will be to copy the 'folder' onto a disk or usb stick and give that to them.
When you refer to 'Normally you are uploading and playing from the web' - are you uploading to utube? or say your own website?
To my own website, building in Encore to the "non-steaming" type.
Part of the problem is that you have to get the server info correct, and the upload may result in modification of files. We have also seen situations where the server mime settings needed fixing.
How big is the zipped file? I could try it.
Thanks for your help :-)
It was a very large file in the end so I ended up sending the client the webdvd on a disk.
I set the settings to .swf FLV (at the bottom where it says Flash Video File (Keep With Flash SWF was ticked). This produced a webdvd (contained the various folders/files etc) which when I clicked on the 'Index' file opened up in the web browser working all ok. Will the client be able to use the webdvd from the disk to embed/upload to their website or is there another version of the webdvd I should send?
Is there any instructions available anywhere that I could refer them to in case they experience problems and also to help myself better understand the process?
That version should be okay. No instructions beyond what is in help.
Thank you :-)