4 Replies Latest reply on Jun 8, 2013 4:09 PM by A.T. Romano

    Crashes on startup in windows 7

    thisguy11111

      Hi, I downloaded the trial version of Premiere Elements 11 on my computer because I need it for a school project-- I need to convert the .prel to a more usable format like .wmv etc. Everytime that I attempt to start the program the program crashes, however the photo editor works fine. My computer specs are as followed: AMD Phenom II X6 1035T processor clocked at 2.6 Ghz, 8 Gb of ram, Windows 7 Home Premium Service Pack 1. The model is a Dell Studio XPS 7100, if that matters. Could someone please help me get elements running, or point me to some other .prel converter? Thanks.

        • 1. Re: Crashes on startup in windows 7
          John T Smith Adobe Community Professional & MVP

          .prel is a project file, not a video file... what kind of video file are you trying to edit?

           

          Some reading that may help

          Importing Video http://forums.adobe.com/thread/1065281

          -and project settings http://forums.adobe.com/thread/1112086

          Saving & Sharing http://forums.adobe.com/thread/1137128

          -Sharing to DVD or BluRay http://forums.adobe.com/thread/1137645

          -Sharing for Movies http://forums.adobe.com/thread/1051093

          -Sharing for Computer http://forums.adobe.com/thread/1058237

          • 2. Re: Crashes on startup in windows 7
            thisguy11111 Level 1

            Right. I have .mp4s assembled in the project. I need premiere elements to view the project and ultimately use it to convert the .prel to a new format. The problem is that the program won't even start up and I was wondering if anyone had any insight

            • 3. Re: Crashes on startup in windows 7
              thisguy11111 Level 1

              Also, it crashes every time at "Loading importerquicktime" I updated quicktime and that makes no difference; it crashes in the same spot

              • 4. Re: Crashes on startup in windows 7
                A.T. Romano Level 7

                thisguy11111

                 

                Premiere Elements 11 Windows 7 (assumed 64 bit system)

                 

                Are you or the program setting for the project preset? Whoever is doing it, verify the project settings via Edit Menu/Project Settings/General. The project preset should match the properties of your source media.

                 

                What are the properties of what you are putting on the Timeline? You mentioned files with a .mp4 file extension. What is the video and audio compression, frame rate, duration among other things?

                 

                1. You say that you have the latest version of QuickTime installed. Correct?

                2. Are you running the program from a User Account with Administrative Priviledges? And/or have you right clicked the program's desktop icon and selected Run As Administrator?

                 

                Among the other considerations, this is what I would like you to do first, that is, delete the Adobe Premiere Elements Prefs file. The path to it in Windows 7 64 bit is:

                Local Disk C

                Users

                Owner

                AppData

                Roaming

                Adobe

                Premiere Elements

                11.0

                and in the 11.0 Folder is the Adobe Premiere Elements Prefs file that you delete.

                Make sure that you are working with Folder Options Show Hidden Files, Folders, and Drives On.

                 

                When you did the download and/or installation of Premiere Elements 11, did you do so with antivirus and firewalls Off?

                 

                We will be watching for your results.

                 

                Thanks.

                 

                ATR

                 

                Add On..if the above does not work, we may have to consider a complete and clean deactivate, uninstall, reinstall of Premiere Elements 11 as well as an uninstall/reinstall for QuickTime. Do you have an Premiere Elements 11 installation disc or installation files if it comes to this?