9 Replies Latest reply on Sep 9, 2017 9:19 PM by pennyand

    Error code U44M1P7

    wjpcssr

      When installing the latest update to Photoshop CS6 (Photoshop 13.1.2) I got an error code: U44M1P7.  I tried reinstalling several times and each time I got the same error code. I have regularly updated Photoshop CS6 and have never had any problem. Can someone tell me what the error code means?

        • 1. Re: Error code U44M1P7
          Ned Murphy Adobe Community Professional & MVP

          The following might explain and help solve the problem...

           

          U44M1P7 - Updates :

          http://helpx.adobe.com/creative-suite/kb/error-u44m1p7-installing-updates-ccm.html

           

          U44M1P7, U44M2P7 - Creative Cloud Help / Can't apply Extension Manager update 6.0.2 | Mac OS :

          http://helpx.adobe.com/creative-suite/kb/unable-apply-extension-manager-update.html

          • 2. Re: Error code U44M1P7
            wjpcssr Level 1

            Thank you Ned, the manual download for this update did the trick. I never knew there was an Adobe downloader site. I will file this away in my notes. Again thank you so much.

             

             

             

            William Parker (wjpcssr)

            • 3. Re: Error code U44M1P7
              nreuben

              My installation failure is for camera raw 8.1 - this is not available to download. It says use the update process which  is broken. Plus my old version is deleted!

               

              How do I fix this? the manual download doesn't work if the file isn't there.

              • 4. Re: Error code U44M1P7
                Jeff A Wright Adobe Employee

                Nreuben then please try the next step offered in the first document Mylenium gave you.  It will be necessary to review the installation logs for the update to determine why it is failing to apply.

                • 5. Re: Error code U44M1P7
                  nreuben Level 1

                  OK found the links to the manual download. Same error. Also tried 7.3 same. Had to go back to 7.1 - that works. RE-applied 8.1 same error.

                  this from log

                   

                  - 0 fatal error(s), 4 error(s), 2 warning(s)

                   

                   

                  WARNING: DW035: Patcher: {6465E605-31F5-4A43-AD3F-9CE45A066726} Camera Profiles Installer_8.1_AdobeCameraRawProfile7.0All 8.1.0.0 has already been applied. Patchers cannot be repaired/reinstalled, skipping this patcher

                  WARNING: DW035: Patcher: {6465E605-31F5-4A43-AD3F-9CE45A066726} Camera Profiles Installer_8.1_AdobeCameraRawProfile7.0All 8.1.0.0 has already been applied. Patchers cannot be repaired/reinstalled, skipping this patcher

                  ----------- Payload: {F3519938-092D-4D0E-8BFD-141A3F207C83} Photoshop Camera Raw 7_8.1_AdobeCameraRaw7.0All 8.1.0.0 -----------

                  ERROR: DS015: Unable to read symlink target of source file "/Library/Application Support/Adobe/Plug-Ins/CS6/File Formats/Camera Raw.plugin/Contents/CodeResources"(Seq 4)

                  ERROR: DW063: Command ARKCopySymlinkCommand failed.(Seq 4)

                   

                   

                  ERROR: DW050: The following payload errors were found during install:

                  ERROR: DW050:  - Camera Profiles Installer_8.1_AdobeCameraRawProfile7.0All: Patch already installed

                  ERROR: DW050:  - Photoshop Camera Raw 7_8.1_AdobeCameraRaw7.0All: Install failed

                   

                   

                  Says already installed, but last installation succesful was 7.3 -

                   

                  Also Lightroom at 7.4 - how do I keep them in sync? its 7.3 or 8.1?

                   

                  BTW this is a copy of my system 10.7 that I updated to OSX 10.8 (boots fine); is that the reason for the symlink error? (edit see below)

                   

                  thx

                   

                  PS - can open the folder, but the contents show resources NOT CodeResources as shown in above symlink error

                   

                  PPS - restored plugins cs6 folder from backup and 7.3 working again

                   

                  Message was edited by: nreuben

                  • 6. Re: Error code U44M1P7
                    Jeff A Wright Adobe Employee

                    Looks like you either have a corrupt camera raw plug-in or your permissions for /Library/Application Support/Adobe/Plug-Ins/CS6/File Formats/ have become compromised.  Please see Error "Exit 6" or "Exit 7" | Install log | Read, write, system file errors | CS5, CS5.5 - http://helpx.adobe.com/creative-suite/kb/error-exit-6-exit-7.html for information on how to adjust file permissions.

                    • 7. Re: Error code U44M1P7
                      Neil-san

                      Sorry was on vacation.

                       

                      Permissions for that folder are system rw, admin rw, everyone ro

                       

                      CUrrent plugin is 7.3 and works, notw that i reisntalled it.

                       

                      No exit 6 just 7

                       

                      Exit Code: 7 - Unable to complete Silent workflow.

                       

                      ERROR: DW050:  - Camera Profiles Installer_8.1_AdobeCameraRawProfile7.0All: Patch already installed

                       

                      thinks its already installed...

                       

                      oops logged inwith my other id - same as nreuben

                       

                      but this looks like the relevant failure from the first install - prior sectiosn looked ok:

                       

                      *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

                      Installer Operation: PayloadInstaller

                      *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

                      Request to install payload

                      Payload {F3519938-092D-4D0E-8BFD-141A3F207C83} Photoshop Camera Raw 7_8.1_AdobeCameraRaw7.0All 8.1.0.0: Calling ARKEngine from path /Applications/Utilities/Adobe Application Manager/DECore/DE6/resources

                      [       2] Sun Jun 23 11:32:40 2013  INFO

                      CustomizedPatch property not found in database

                      Beginning installation for payload at /private/tmp/.tempdirbWoPL1yk/Install.db

                      [       2] Sun Jun 23 11:32:40 2013 ERROR

                      DS015: Unable to read symlink target of source file "/Library/Application Support/Adobe/Plug-Ins/CS6/File Formats/Camera Raw.plugin/Contents/CodeResources"(Seq 4)

                      DW063: Command ARKCopySymlinkCommand failed.(Seq 4)

                      [       2] Sun Jun 23 11:32:40 2013  INFO

                      Completing installation for payload at /private/tmp/.tempdirbWoPL1yk/Install.db

                      [       0] Sun Jun 23 11:32:40 2013  INFO

                      *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=* Operation complete. Setting status: 2 =*=*=*=*=*=*=*=*=*=*=*=*=*

                      :: END TIMER :: [Payload Operation :{F3519938-092D-4D0E-8BFD-141A3F207C83}] took 1417 milliseconds (1.417 seconds) DTR = 2.82287 KBPS (0.0027567 MBPS)

                      User specified overrideFile:

                      The csu inventory was not updated for payload {F3519938-092D-4D0E-8BFD-141A3F207C83} Photoshop Camera Raw 7_8.1_AdobeCameraRaw7.0All 8.1.0.0, value of local var is -1

                      Calling the ROLLBACK custom action code for pre-install for payload {F3519938-092D-4D0E-8BFD-141A3F207C83} Photoshop Camera Raw 7_8.1_AdobeCameraRaw7.0All 8.1.0.0

                      No operation.  We're done:

                      [       0] Sun Jun 23 11:32:42 2013  INFO

                      Successfully installed 1 component:

                      - Camera Profiles Installer_8.1_AdobeCameraRawProfile7.0All

                      Total components repaired: 0

                      Successfully removed 2 components:

                      - Photoshop Camera Raw 7_7.3_AdobeCameraRaw7.0All

                      - Camera Profiles Installer_7.3_AdobeCameraRawProfile7.0All

                      [       0] Sun Jun 23 11:32:42 2013 ERROR

                      DW050: The following payload errors were found during install:

                      DW050:  - Photoshop Camera Raw 7_8.1_AdobeCameraRaw7.0All: Install failed

                      [       0] Sun Jun 23 11:32:42 2013  INFO

                      Call PostSession Custom Hook

                      :: END TIMER :: [Total Timer] took 21494 milliseconds (21.494 seconds) DTR = 129.897 KBPS (0.126852 MBPS)

                      -------------------------------------- Summary --------------------------------------

                      - 0 fatal error(s), 4 error(s), 1 warning(s)

                       

                       

                      ----------- Payload: {088691E4-0205-41CB-B073-4907FDF16D8E} Photoshop Camera Raw 7_7.3_AdobeCameraRaw7.0All 7.3.0.0 -----------

                      ERROR: DS015: Unable to read symlink target of source file "/Library/Application Support/Adobe/Adobe/AdobePatchFiles/ZipExceptions/{088691E4-0205-41CB-B073-4907FDF16D8E}/ 6fcef967ab8d426ecdbabb216d348860"(Seq 57)

                      WARNING: DW063: Command ARKCopySymlinkCommand failed.(Seq 57)

                      ----------- Payload: {F3519938-092D-4D0E-8BFD-141A3F207C83} Photoshop Camera Raw 7_8.1_AdobeCameraRaw7.0All 8.1.0.0 -----------

                      ERROR: DS015: Unable to read symlink target of source file "/Library/Application Support/Adobe/Plug-Ins/CS6/File Formats/Camera Raw.plugin/Contents/CodeResources"(Seq 4)

                      ERROR: DW063: Command ARKCopySymlinkCommand failed.(Seq 4)

                       

                       

                      ERROR: DW050: The following payload errors were found during install:

                      ERROR: DW050:  - Photoshop Camera Raw 7_8.1_AdobeCameraRaw7.0All: Install failed

                       

                       

                      Please search the above error/warning string(s) to find when the error occurred.

                      These errors resulted in installer Exit Code mentioned below.

                      -------------------------------------------------------------------------------------

                      [       0] Sun Jun 23 11:32:43 2013  INFO

                      Exit Code: 7 - Unable to complete Silent workflow.

                      Please see specific errors and warnings for troubleshooting. For example, ERROR: DS015, DW063 ... WARNING: DW063 ...

                      *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

                      END - Installer Session

                      • 8. Re: Error code U44M1P7
                        Jeff A Wright Adobe Employee

                        Neil-san the installer is still reporting the same error.  You may want to try moving the Camera RAW.plugin which is currently installed.

                        • 9. Re: Error code U44M1P7
                          pennyand

                          Thank you for the help and that is my problem. Now I have to ask something I'm really embarrassed to ask. I haven't had to access the Library folder on my Mac in forever, and I've forgotten how to navigate to it. Can you tell me how to get to my Library folder to make the change Adobe suggest? Thanks so much for your help!