Encore is not finding a preset. Are your presets in this location?: (For win7)
C:\Program Files\Adobe\Adobe Encore CS6\Presets\Internal
The presets are in C:\Program Files (x86)\....., and I have Encore CS 5.1.
And the part of the path you left out includes "...(x86)/Adobe/Adobe Encore CS5.1/Presets"?
Encore (all adobe programs?) keep versions separate by install directories.
I am assuming that is yes. Can we also assume the projects were completed in CS5.1?
I don't know why this error would come up unless something changed.
Mr. Jones - answers to above are all "Yes." As far as I know there have been no changes, unless there were changes due to updates. My version of Encore is 18.104.22.1682. Thanks for your effort in getting to a resolution.
Are you running Encore "as administrator"? Not just as a user with administrative rights.
Can you open Encore before opening a project? Can you create a new project?
I've tried both ways - as an administrator and as a user, same error message. Yes, I can open Encore and create a new project.
No idea what is going on.
Create a new project, add an asset as timeline (doesn't matter what it is), then right click on the asset and pick transcode settings. Under Bluray, set to mpeg, pixel size as in your error message, and see if you can pick a preset from the list. Select and save. Does that work?
This further checks the functionality of the presets.
We have to suspect a corrupt Encore project.
I have not had time to try the proposed solution above.
However, I noticed that a number of the preset files had "acquired" a file extension of "REJ." After deleting this extension the project opened normally.
I do not know how this happened. Any thoughts? Is it likely to happen again?
Mr. Jones - once again thanks for your suggestions and help in resolving this.
So the file that should be:
Blu-ray NTSC 1280x720 24p MPEG-2.epr
Blu-ray NTSC 1280x720 24p MPEG-2.epr.rej
Blu-ray NTSC 1280x720 24p MPEG-2.rej
It was Blu-ray NTSC 1280x720 24p MPEG-2.epr.REJ.
Congrats on going back to look at those files, and thanks for reporting back!