4 Replies Latest reply: Jun 10, 2013 5:39 PM by Howard Hoffman RSS

    Unable to play back video in Encore

    Howard Hoffman Community Member

      CS6 latest, Windows 64-bit

       

      M4V (VBR) + AC3 produced by AME, 1 timeline

       

      Encore can only play back briefly after restarting Encore.  A few minutes later, it can only play back audio but video will stuck.

       

      This renders Encore fairly useless in preview and many other tasks.

       

      Does anyone have similar problem?  What can I try?

       

      Thanks

        • 1. Re: Unable to play back video in Encore
          Stan Jones CommunityMVP

          Two issues I would look at: performance and permissions.

           

          Performance, meaning hard drive issues (defrag; too full; etc). Permissions, meaning try creating a new admin user, etc.

          • 2. Re: Unable to play back video in Encore
            Howard Hoffman Community Member

            The same video plays fine in various player and in Premiere.  So I don't think there is any issue with access.

             

            The play back is not choppy.  The video does not move a single frame. Audio plays along.

            • 3. Re: Unable to play back video in Encore
              Stan Jones CommunityMVP

              The same video plays fine in various player and in Premiere.  So I don't think there is any issue with access.

              That can all be true and running as administrator and the like my "fix" it. Encore has different requirements for reasons we don't always understand.

               

              Are you running "as administrator"?

               

              The play back is not choppy.  The video does not move a single frame. Audio plays along.

              Similar to the above; no movement at all does not mean that there is not a performance issue. I would agree that it points to different issues than choppy playback.

              • 4. Re: Unable to play back video in Encore
                Howard Hoffman Community Member

                I normally don't run it as Admin.  Thought it's only needed to write disc.  Just tried it, same behavior whether it's admin or not.

                 

                Opening an existing project, even the one I just closed, takes over a min with a lot of disc activity.

                 

                First, video play back works.  However, as I page-down the chapters, it became choppy around 30 min mark.  Past 45 min, video freeze.

                 

                The CPU usage is not high and Encore appears to use a single core.  Memory peaks at 4 GB and remains roughly constant around 1 GB