11 Replies Latest reply: Jun 17, 2013 3:37 PM by kglad RSS

    this is about updateing CS6 Photoshop

    Eel River

      I keep getting the following error messages when I update from the Photoshop help/update selection

       

      Extension Manager 6.0.6 Update

      Installation failed. Error Code: U44M1P7


      Adobe Photoshop 13.0.1.2

      Installation failed. Error Code: U44M1P7

        • 1. Re: this is about updateing CS6 Photoshop
          rjmas Community Member

          I have this same error. I uninstalled PS then downloaded again and reinstalled. Same result. My PS version is showing 13.0.1.2 as well.

           

          Here are the three errors from the install log

           

          ------------------------------------------------------------------------- Begin Log

           

          06/10/13 09:33:34:769 | [INFO] |  | OOBE | DE |  |  |  | 17560 | ERROR: DF045: File corruption detected. Re-install the product & then apply the patch again. (Can not repair file "C:\Program Files (x86)\Adobe\Adobe Photoshop CS6\boost_threads.dll")(Seq 15)

           

          06/10/13 09:33:34:769 | [INFO] |  | OOBE | DE |  |  |  | 17560 | ----------- Payload: Adobe Photoshop CS6 Core_x64_13.1.2_AdobePhotoshop13-Core_x64 13.1.2.0 {59482051-CFF2-47AE-B944-A7352D74A8B5} -----------

          06/10/13 09:33:34:769 | [INFO] |  | OOBE | DE |  |  |  | 17560 | ERROR: DF045: File corruption detected. Re-install the product & then apply the patch again. (Can not repair file "C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Plugin.dll")(Seq 14)

           

          06/10/13 09:33:34:769 | [INFO] |  | OOBE | DE |  |  |  | 17560 | ----------- Payload: Adobe Photoshop CS6 Support_13.1.2_AdobePhotoshop13-Support 13.1.2.0 {B65FABC3-FCF2-4BE6-B12A-600CA2EBFB9D} -----------

          06/10/13 09:33:34:769 | [INFO] |  | OOBE | DE |  |  |  | 17560 | ERROR: DF045: File corruption detected. Re-install the product & then apply the patch again. (Can not repair file "C:\Program Files (x86)\Common Files\Adobe\Adobe Photoshop CS6\patcher_trigger\patchTrigger")(Seq 5)

          • 2. Re: this is about updateing CS6 Photoshop
            Jeff A Wright Adobe Employee

            The U44M1P7 error indicates noting more than the update has failed.

             

            Visualtotems you are correct to look at your installation log which displays your particular failure with the update.  The error is as follows:

             

            06/10/13 09:33:34:769 | [INFO] |  | OOBE | DE |  |  |  | 17560 | ERROR: DF045: File corruption detected. Re-install the product & then apply the patch again. (Can not repair file "C:\Program Files (x86)\Adobe\Adobe Photoshop CS6\boost_threads.dll")(Seq 15)

             

            06/10/13 09:33:34:769 | [INFO] |  | OOBE | DE |  |  |  | 17560 | ----------- Payload: Adobe Photoshop CS6 Core_x64_13.1.2_AdobePhotoshop13-Core_x64 13.1.2.0 {59482051-CFF2-47AE-B944-A7352D74A8B5} -----------

             

            Please follow the suggestion of removing and reinstalling Photoshop CS6.

             

            Eel River for information on how to review your installation logs and deal with update failures, indicated by U44M1P7, please see Installation failed. Error U44M1P7 | Updates - http://helpx.adobe.com/creative-suite/kb/error-u44m1p7-installing-updates-ccm.html.

            • 3. Re: this is about updateing CS6 Photoshop
              rjmas Community Member

              Jeff, I already did so and got the same result again. However, being this close to the release of PS CC, I may just bide my time and upgrade on release anyhow.

               

              Also, tried the direct update as suggested by the link you provided but no go - the downloads page did not contain the stand alone update for this current version.

              • 4. Re: this is about updateing CS6 Photoshop
                Jeff A Wright Adobe Employee

                Many of the feature bearing updates are only available through the Adobe Application Manager.  Odd that you got the file corruption error again though.  If you continue to experience difficulties next week you may want to look at the logs for the downloads of the installers themselves.  The download logs can be found in the following locations:

                 

                On Windows, %temp%\AdobeDownloads\

                On Mac, ~/Library/Logs/Adobe/AdobeDownloads/

                • 5. Re: this is about updateing CS6 Photoshop
                  rjmas Community Member

                  Jeff, tried again today (still planning to move to PSCC when released) and got the same result, even after reinstalling. These are the files that fail with error DF045:

                   

                  plugin.dll

                  boost_threads.dll

                  "patchTrigger"

                  • 6. Re: this is about updateing CS6 Photoshop
                    Jeff A Wright Adobe Employee

                    You might look at your download logs Visualtotems.  You can look use a similar method as looking at the installation logs and do a search on the word error.

                    • 7. Re: this is about updateing CS6 Photoshop
                      rjmas Community Member

                      Where are the download logs located?

                      • 8. Re: this is about updateing CS6 Photoshop
                        Jeff A Wright Adobe Employee

                        They are in the following locations:

                         

                        On Windows, %temp%\AdobeDownloads\

                        On Mac, ~/Library/Logs/Adobe/AdobeDownloads/

                        • 9. Re: this is about updateing CS6 Photoshop
                          kglad MVP

                          if you're trying to update ps 13.0.1.2 to 13.1.2,

                           

                          1. uninstall ps

                          2. reinstall using adobe application manager.

                          3. close aam after installation is complete.

                          4. open ps>click help>update and select 13.1.2.  (do not update to  13.0.1.2 first.)

                          • 10. Re: this is about updateing CS6 Photoshop
                            rjmas Community Member

                            That did the trick, kglad! Thank you!

                            • 11. Re: this is about updateing CS6 Photoshop
                              kglad MVP

                              you're welcome.