8 Replies Latest reply on Jun 11, 2013 6:49 AM by duffbeer911

    Missing Premiere CS6 presets with a Creative Cloud subscription


      Hi there,

      I've got this problem of missing presets/codecs with my Premiere CS6 installation. I've read many of the other threads about this problem but I still can't fix it on mine.


      I have CS6 (6.0.0) installed and activated with my Creative Cloud log-in details. I tried updating it online to 6.0.2 but they still don't appear. I've uninstalled and re-installed and still nothing. I tried deactivating but it says "Deactivation was not successful. Please Try Again."


      Is there any way to fix this?? I'm in Africa with a very slow internet connection so I can't download a new CS6 installer. Any ideas most appreciated as my CC subscription was a complete waste if I can't fix it.