12 Replies Latest reply on Jun 14, 2013 1:38 AM by rodger007

    product will not run on my computer


      Newly installed product will not run on my computer, windows 7, 64 bit. HELP

        • 1. Re: product will not run on my computer
          John T Smith Adobe Community Professional & MVP

          These questions below may be for a different product... but the information you need to supply is the same, for the products you use

          -Information FAQ http://forums.adobe.com/message/4200840

          • 2. Re: product will not run on my computer
            A.T. Romano Level 7



            Please specify what version of Premiere Elements is installed on your computer and will not run on Windows 7 64 bit? Premiere Elements 11 or other?


            Please detail how it does not run

            a. Cannot get to Welcome Screen

            b. Cannot open a new or existing project

            c. Crashing after the project is opened.

            d. If your project cannot be opened, what does the launch stop on?

            e. Other


            The answers will be in the details.


            More details on computer...processor, installed RAM and available RAM and free hard drive space.


            Do you have QuickTime installed on your computer with Premiere Elements and are you running Premiere Elements from a User Account with Administrative Privileges?


            We will be watching for your follow up.





            • 3. Re: product will not run on my computer
              rodger007 Level 1

              I hope the following helps, i am not familiar with forums of their etiquette or what is expected of me, my apologies if i am doing things wrong.


              Premier elements 11. I have tried it with Administrative Privileges

              1) I cannot get to Welcome Screen.

              2)  launch stops on the following window, “Do you want the following programme to make changes to this computer?” I clicked yes, I tried no as well.

              3) ACPI x64 based PC

              Intel Pentium CPU P6200 2.13 GHz

              Intel Pentium CPU P6200 2.13 GHz

              4) 3GB RAM, with 1.360 available

              5) 277GB hard drive space available

              5) Quick time is installed

              • 4. Re: product will not run on my computer
                A.T. Romano Level 7



                What caught my attention was the available RAM being only 1.360. GB.


                The Adobe System Requirement give 2 GB RAM. Not sure if that is installed or available.



                Since you have Premiere Elements 11 running on Windows 7 64 bit, Premiere Elements 11 should be a 64 bit application that can take full advantage of the 64 bit system resources. But, you only have 3 GB installed RAM. Can you increase that to at least 4 GB?


                Do you have a lot of resource demanding programs on this new computer?



                • 5. Re: product will not run on my computer
                  the_wine_snob Level 9

                  As ATR points out, a total of 3GB installed RAM is barely enough to run Win-64. There is not enough RAM to run programs.


                  Increasing the installed RAM to 4GB might get the program to also run, along with the OS, but I would explore filling up the RAM slots. Depending on your MoBo, you should be able to bump that up to about 8/12GB, and that will help the OS and any programs.


                  I would also use this time to investigate whether you have the latest video driver for your video card. I recommend going to the nVidia, or AMD/ATI Web site, plug in your video card's details, plus your OS details, and check for a newer video driver. If there is on, download and install that. The PrE GUI (Graphic User Interface) requires a strong interface with the video driver (more than most other programs), and if the video driver is obsolete, that will often cause PrE to fail to launch.


                  Good luck,



                  • 6. Re: product will not run on my computer
                    rodger007 Level 1

                    Hi, Thankyou for the info, i have ordered another 4GB  for the Ram and will be looking at the video card details next. Kind Regards, Rodger

                    • 7. Re: product will not run on my computer
                      A.T. Romano Level 7



                      We will be looking forward to your results.


                      How many slots do you have for memory modules on your computer motherboard?



                      • 8. Re: product will not run on my computer
                        rodger007 Level 1

                        i haven't opened it yet but It seems to have 2 very wide slots with 8 chips fixed to each card. (SO-DIMM) it is a Lenovo G560 laptop

                        • 9. Re: product will not run on my computer
                          A.T. Romano Level 7



                          Here is more information if needed on Lenovo G560 and its slots for memory modules

                          http://forums.lenovo.com/t5/Lenovo-3000-and-Essential/Memory-slots-on-Lenovo-G560/ta-p/390 059


                          Based on that information, you have 2 slots. Each slot can contain only one memory mode and that memory mode can be of the type 1 GB, 2 GB OR 4 GB. Since you say that you now have 3 GB, I am guessing that you have a 2 GB memory module in one slot and a 1 GB memory module in the other.


                          So, if you buy a 4 GB memory module, you will need to remove the memory module already in one of the slots...to give you 6 GB installed... use the 2 GB module that you have in one and the new 4 GB module. The 1 GB memory module is removed.


                          Better, yet consider buying two 4 GB memory modules and inserting one into one slot and the other in the other slot.


                          Please let me know if you need clarification on anything that I have written.






                          Add On...I have the G580 and upgraded the memory to 8 GB RAM installed.

                          I let Windows  take charge of managing the memory.

                          • 10. Re: product will not run on my computer
                            rodger007 Level 1

                            Thank you very much, you have been most helpful. i have ordered 2x4GB. fingers crossed.

                            • 11. Re: product will not run on my computer
                              A.T. Romano Level 7



                              After you get the 8 GB RAM installed in your G560, you can check it out...



                              Search field...type in System Information

                              then follow

                              Performance Information Tools

                              Advanced Tools

                              View Advanced System Details in System Information


                              In my G580 with several computer projects in progress, I see

                              Installed Physical Memory (RAM) = 8.00 GB

                              Total Physical Memory = 7.80 GB

                              Available Physical Memory = 4.68 GB

                              Total Virtual Memory = 15.6 GB

                              Available Virtual Memory = 12.3 GB

                              Page File Space = 7.80 GB


                              Right now Windows is set to manage the memory.


                              Watching for and wishing for your success.





                              • 12. Re: product will not run on my computer
                                rodger007 Level 1

                                Hello again, I have got the extra RAM installed without any problems. But i checked for compatability and PE11  was not compatible, the message did not say why. I had been having trouble lately with missing files and code errors so i bit the bullet and used the One Key option. I now have a clean computer with extra RAm, which installed the Adobe programmes without any trouble. i now have to re-install all my own stuff from back-up.

                                I am very appreciative of all the help I have received from you all.

                                Thank you again, Rodger