Question: Library Download stopped working

[Donna269]

I was successfully downloading library books with ADE 2.0. Suddenly when I try to move the downloaded book into ADE it is giving me an error message "Digital Editions could not connect to the fulfillment server. Please make sure you are connected to the internet." Of course, I am. Does anyone know what happened? or how to fix it? I tried to go to the Control Panel and change where the downloads go - and successfully got ADE to open when I tell the library to download the book - but then it still gives me that same message.

[sjpt]

If the problem has not been going on for long, it could be that the fulfillment server is temporarily down, and ADE has (for once) given a sensible error message.

It could be a firewall problem: temporarily disable the firewall to see if that helps.

There are lots of bugs in ADE2.0.  Try replacing ADE2.0 with the older but more reliable v1.7.2.

Version 1.7.2, it is a little difficult to find, available on Adobe site for Windows and for Mac.

http://helpx.adobe.com/digital-editions/kb/cant-install-digital-editions.html

The forum software is sometimes corrupting the link above.  There shouldn't be a blank in 'editio ns.html'.  The following redirects to the same page: http://tinyurl.com/diged172