3 Replies Latest reply: Jun 12, 2013 5:42 AM by joerivera RSS

    PNG's transparent background appears white when uploaded on a website

    moronao Community Member

      Hello everybody,

       

      I'm requesting your kind help to solve a problem with a PNG with transparent background that appears white when uploaded on the web.

      This is how I do the PNG :

      Once I have the image with the transparent background with the white and grey checks, I go to save for web and devices, putting PNG 24 at preset and the bar under it, transparency checked, and then save.

      When I preview the image, the background is transparent. Also when I open the image with Windows image viewer, the image also has the transparent background. However, when I upload the image to the website, the background turns white.

       

      Anybody has any idea where the problem is ?

      I'm using CS4. I put here a link to the psd file in case. https://dl.dropboxusercontent.com/u/12899693/essai-1.psd and the image https://dl.dropboxusercontent.com/u/12899693/essai-1.png

       

      Thanks a lot for your help!

       

      Marjorie