15 Replies Latest reply on Jun 13, 2013 2:16 PM by PeggyPollice

    CS5 FTP not working

    PeggyPollice

      Hi,

       

      I have a few domains and hosting with Godaddy. I would like each domain to have their own usernamd and password for their ftp files. When I use my main username and password for the entire hosting account the files load on the server fine. When I use the usernamd and password that I have set up specifically for this domain it does not load up. I know that  the usernamd and password are correct because they work when I test them on ftp.mydomain.com.

       

      ftp.png

      Has anyone had this problem and can help me with it?

       

      Thank you

       

      Peggy

        • 1. Re: CS5 FTP not working
          Jon Fritz II Adobe Community Professional & MVP

          Most of the replies you'll get here are "GoDaddy sucks, don't use them". I myself have never had an issue with them and the customer service I've gotten has been fairly decent. Have you tried contacting them to see what could be going on?

           

          Is that folder the correct root folder for the site?

           

          Also, is this only happening with Dreamweaver, or does the same thing occur if you use a 3rd party FTP program like Filezilla?

          • 2. Re: CS5 FTP not working
            PeggyPollice Level 1

            Thank you for replying. I have used Godaddy for many years and rarely have a problem, so I do like Godaddy so far. I have contacted them twice and both times it comes down to a Dreamweaver error because it does not happen with another 3rd party, only in Dreamweaver.

            I do hope someone can help as I really want some of my domain names to have serarate usernames and passwords than my main domain.

             

            Thank you again for your time

             

            Peggy

            • 3. Re: CS5 FTP not working
              Jon Fritz II Adobe Community Professional & MVP

              Try switching it to Passive FTP in the Advanced tab

              • 4. Re: CS5 FTP not working
                PeggyPollice Level 1

                Hey Jon,

                 

                Did that already. Crazy huh? I just don't get it??

                 

                Thanks

                • 5. Re: CS5 FTP not working
                  mytaxsite.co.uk Level 6

                  Have you tried deleting the username/password and then entering again to make sure the details are entered correctly DW.  You can't be sure about passwords because they are all asterisks and so deleting it and then entering again is the only way to double check!!!.

                   

                  Also, when you say "it doesn't load up" do you get any error messages on the screen.  If so, can you grab a screen shot of the message and post here.

                   

                  Good luck.

                  • 6. Re: CS5 FTP not working
                    PeggyPollice Level 1

                    Yes I have done that a few times as I enter the username and password of main hosting and it works fine. I am also copying and pasting to make sure it is entered correctly.

                     

                    When I say it doesn't load up, I mean when I hit test I get this message:

                     

                    erromessage.png

                     

                    It definetly has to do with that paticular folder. It will not work on any other folder either, just through my main hosting username and password.

                     

                    ??????????

                     

                    Thanks

                    • 7. Re: CS5 FTP not working
                      mytaxsite.co.uk Level 6

                      Yep.  It is to do with the permission on the folder.  You need to go to GoDaddy's control panel and then create a user (which you have) and give that user permission for that folder (kikis).  I don't use GoDaddy so I can't post pictures here but it is to do with the permission;  I'm pretty sure about this.  I will try to search the net if there is some instructions to create permissions on the folder.

                       

                      Good luck.

                      • 8. Re: CS5 FTP not working
                        mytaxsite.co.uk Level 6

                        Also make sure the folder exist on the server.

                        • 9. Re: CS5 FTP not working
                          Jon Fritz II Adobe Community Professional & MVP

                          mytaxsite.co.uk wrote:

                           

                          Also make sure the folder exist on the server.

                           

                          Yep, use your main ftp info to create a folder called kikis if it's not already there.

                           

                          DW doesn't create the root folder on the server, it just adds files from the local root (whatever you call your site folder on your computer) to the site root that you set (kikis). If the folder isn't created first, DW won't be able to find anything.

                          • 10. Re: CS5 FTP not working
                            PeggyPollice Level 1

                            Okay, I have to leave now, but will look into it tomorrow. Thank you so much for all your help I will let you know what I find out tomorrow.

                             

                            Everyone......have a perfect evening

                             

                            Peggy

                            • 11. Re: CS5 FTP not working
                              PeggyPollice Level 1

                              Hey there,

                               

                              There is already a folder on the server. I also went into Godaddy and tried to reset the security setttings to no avail.

                               

                              Can someone who has FileZilla do me a favor?

                               

                              Can you see if this ftp works on FileZilla?

                               

                              Folder: candles

                              Username: best6102

                              Password: Test@1212

                               

                              It works when I use ftp.thedomainname.com and put the info in, and I was just wondering if it will work in FileZilla as well.

                               

                              Thanks

                               

                              Peggy

                              • 12. Re: CS5 FTP not working
                                Jon Fritz II Adobe Community Professional & MVP

                                Uh, it's probably not best to give out FTP credentials like that, but you're missing the server name anyway, so no biggie.

                                 

                                Filezilla is a free download and use program.

                                 

                                EDIT: I can attach fine, but it's just an empty root folder.

                                EDIT: DW can also connect, but Passive FTP needed to be checked.

                                EDIT: Putting test.html worked fine from DW too.

                                EDIT: So did deleting test.html from DW.

                                • 13. Re: CS5 FTP not working
                                  PeggyPollice Level 1

                                  It is an empty folder because I just set it up so someone can test it.

                                   

                                  So if you can get it to work on Dreamweaver why can't I? It will work with my main hosting username and password, but not the sub folder one? I do have passive ftp checked too. I wonder what's up? Do you have CS5?

                                  • 14. Re: CS5 FTP not working
                                    Jon Fritz II Adobe Community Professional & MVP

                                    Since it's the root directory, leave off kikis from the Host Directory field and see what happens. That's what I did.

                                     

                                    test.jpg

                                    • 15. Re: CS5 FTP not working
                                      PeggyPollice Level 1

                                      THANKYOU!!!!!!!

                                       

                                      I had the folder that said kikis which is what I needed for my main username and password. So I took it off like you said and vaiola it works. I am so happy and you are a life saver!!!

                                       

                                      I do so appreciate your time and help

                                       

                                      Have a wonderful evening

                                       

                                      Peggy