5 Replies Latest reply on Mar 15, 2015 4:01 PM by SarnzD

    How do I fix Error Getting licence key E_AUTH_BAD_DEVICE_KEY

    Nige33856398

      I'm using ADE 2 on Windows 7. I downloaded and used one book onto my Nook a few months ago,. Just purchased some more books and can't download them as when ascm is opened I get "Unable do download - Error getting license. License server communication problem. E_AUTH_BAD_DEVICE_KEY_OR_PKCS12."

      The authorise computer option is greyed out on the help menu as well. Also the book I had downloaded now has says "license key is damaged".

       

      I do have internet access and have tried this several times. I've got no firewall software blocking anything. Any ideas what I should do so I can actually use what I've brought!?

       

      Thanks in advance,

      Nigel