6 Replies Latest reply on Jun 12, 2013 5:07 PM by A.T. Romano

    help with chosing the right folder to open

    jweed10580

      when i go to open elements it gives me options like 32 bit and 64 bit but it also has some c7 or 7 file that i can't open. is there anydifference between the 64 bit folder and the 7 folder, because the 7 folder has a lot more kb of data in it. I have a new computer with windows 8

        • 1. Re: help with chosing the right folder to open
          A.T. Romano Level 7

          jweed10580

           

          Given that you have a new computer, Windows 8. Is that a 32 bit or 64 bit system?

           

          What version of Premiere Elements are you opening and where?

           

          By any chance are you involved in downloading/installing/using the free 30 day tryout of Premiere Elements 11 from Adobe?

           

          Based on

          when i go to open elements it gives me options like 32 bit and 64 bit but it also has some c7 or 7 file that i can't open.

           

          I have not been able to focus in on where you are. If you cannot explain, would it be possible to post a screenshot of these options that you are facing involving 32 bit or 64 bit as well as c7 or 7 file?

           

          Thanks.

           

          ATR

          • 2. Re: help with chosing the right folder to open
            jweed10580 Level 1

            In the file after i have fully down loaded the adobe premiere 11. It has the options 32 bit application or under that it says 32 bit 7z.. Under th at are the same options but 64 bit instead of 32 bit. the application are around 1,000 kb and the 7z are in the 1,000,000 kb. on my other computer that runs windows 7 chose the 64 application and it has premiere on it but, I'm basically wondering if that 7z file offers more options to use with premiere becaus the data stored in it is in the millions and the data in the normal applications is in the millions.

            • 3. Re: help with chosing the right folder to open
              jweed10580 Level 1

              i've downloaded an app that says it can open 7z files and tried to open them, but it just said it was extracting it and didn't say where it was going. Now the don't say 7z files they say compressed files.

              • 4. Re: help with chosing the right folder to open
                A.T. Romano Level 7

                jweed10508

                 

                If your Windows 8 is 64 bit, then target choice for 64 bit system.

                 

                Please check out the instructions for the download. Typically there is an Adobe Download Assistant (smaller file) that needs to be downloaded and installed before the major download for Premiere Elements 11 (about several GB large).

                 

                Did you select a command such as "open files after download" before you started the download? It may be that you did not, resulting in your present situation. Whatever the case....

                 

                If you have found a program to unzip your downloaded files, then open the unzipped folder(s) and look for the Setup.exe file. Clicking on the Setup.exe file will initiate the installation process. For now I would accept the default locations for the installation.

                 

                Please check out the above and let us know how you are processing.

                 

                Thanks.

                 

                ATR

                • 5. Re: help with chosing the right folder to open
                  nealeh Level 5

                  It used to be that you downloaded a .exe file and a .7z file. You ran the .exe file and it automatically decompressed the .7z and ran setup automatically. You never needed to manually decompress the .7z file.

                   

                  Nowadays though they have a separate installer program you download first.

                   

                  Try downloading again from http://www.adobe.com/cfusion/tdrc/index.cfm?product=premiere_elements&loc=us. The installer program should ensure the correct download and installation of the 64-bit version for you and offer you the chance to enter your serial number if you have already purchased the product.

                   

                  Cheers,
                  --
                  Neale
                  Insanity is hereditary, you get it from your children.

                  • 6. Re: help with chosing the right folder to open
                    A.T. Romano Level 7

                    jweed10580

                     

                    Where are you downloading Premiere Elements 11 from

                    (a) the section of the Adobe web site/Downloads/Premiere Elements 11

                    (b) some sales page on the Adobe web site

                    (c) other

                     

                    You seem to have overcome download problems that I ran into.

                    (a) the Adobe Download Assistant wanting to updated and, when I said yes to update, I got the message that the Adobe Download Assistant was already up to date

                    and

                    (b) download refusal, telling me that I did not have enough RAM for the download (I have 8 GB RAM installed and about 6 GB available.) When asked what folder I wanted the download to go into, I opted for a new Desktop one. I discovered if I selected a Documents location for the folder, the download moved forward.

                     

                    But I did not run into this zipped folder business that you have. And, I have downloaded Premiere Elements tryout within the last two weeks. I did not have to unzip any download folder, the process was automatic after download.

                     

                    Please keep us updated on your progress.

                     

                    Thanks.

                     

                    ATR