12 Replies Latest reply on Jun 13, 2017 1:24 PM by Shpak Aliaksandr

    Installation error

    Artemza Level 1

      Hello all!

       

      I'm tryin to reinstall coldfusion 10 x64 on windows 2008 R2 64 after uninstall.

      The installer show me this warning and error.

       

      error.JPG

       

       

      I manualy delete installation folder and all registry entries.

       

       

       

      Colud you help me?

        • 1. Re: Installation error
          Artemza Level 1

          I just reinstall Windows 2008 R2. Intsall IIS7 and MS SQL 2008.

          Next I try to install Coldfusion 10, but they show me same error.

           

          Anybody know what's wrong?

          • 2. Re: Installation error
            Artemza Level 1

            The 32bit version starts install well

            • 3. Re: Installation error
              Anit_Kumar Adobe Employee

              Hello Artemza,

               

              Are you saying that you are able to install ColdFusion in 32-bit mode and the 64-bit is not working. Please confirm. Also, did you check the installer logs for more information?

               

              Regards,

              Anit Kumar

              • 4. Re: Installation error
                Artemza Level 1

                I try install 32bit from ColdFusion_10_WWEJ_win32.exe. It's work.
                But when I try to install 64bit from ColdFusion_10_WWEJ_win64.exe they show me error.

                 

                 

                 

                This is last log file

                 

                __________________________________________________________________________

                 

                 

                Thu Jun 13 22:44:33 ALMT 2013

                 

                 

                Free Memory: 11895 kB

                Total Memory: 57600 kB

                 

                 

                java.class.path:

                    C:\Users\Администратор\AppData\Local\Temp\2\I1371141832\InstallerData\IAClasses.zip

                    C:\Users\Администратор\AppData\Local\Temp\2\I1371141832\InstallerData\Execute.zip

                    C:\Users\Администратор\AppData\Local\Temp\2\I1371141832\Windows\InstallerData\Execute.zip

                    C:\Users\Администратор\AppData\Local\Temp\2\I1371141832\InstallerData\Resource1.zip

                    C:\Users\Администратор\AppData\Local\Temp\2\I1371141832\Windows\InstallerData\Resource1.z ip

                    C:\Users\Администратор\AppData\Local\Temp\2\I1371141832\InstallerData

                    C:\Users\Администратор\AppData\Local\Temp\2\I1371141832\Windows\InstallerData

                 

                 

                ZGUtil.CLASS_PATH:

                    C:\Users\Администратор\AppData\Local\Temp\2\I1371141832\InstallerData\IAClasses.zip

                    C:\Users\Администратор\AppData\Local\Temp\2\I1371141832\InstallerData\Execute.zip

                    C:\Users\Администратор\AppData\Local\Temp\2\I1371141832\InstallerData

                 

                 

                sun.boot.class.path:

                    C:\Users\Администратор\AppData\Local\Temp\2\I1371141832\Windows\resource\jre\lib\resource s.jar

                    C:\Users\Администратор\AppData\Local\Temp\2\I1371141832\Windows\resource\jre\lib\rt.jar

                    C:\Users\Администратор\AppData\Local\Temp\2\I1371141832\Windows\resource\jre\lib\sunrsasi gn.jar

                    C:\Users\Администратор\AppData\Local\Temp\2\I1371141832\Windows\resource\jre\lib\jsse.jar

                    C:\Users\Администратор\AppData\Local\Temp\2\I1371141832\Windows\resource\jre\lib\jce.jar

                    C:\Users\Администратор\AppData\Local\Temp\2\I1371141832\Windows\resource\jre\lib\charsets .jar

                    C:\Users\Администратор\AppData\Local\Temp\2\I1371141832\Windows\resource\jre\lib\modules\ jdk.boot.jar

                    C:\Users\Администратор\AppData\Local\Temp\2\I1371141832\Windows\resource\jre\classes

                 

                 

                java.ext.dirs:

                    C:\Users\Администратор\AppData\Local\Temp\2\I1371141832\Windows\resource\jre\lib\ext

                    C:\Windows\Sun\Java\lib\ext

                 

                 

                java.version                  == 1.6.0_29 (Java 1)

                java.vm.name                  == Java HotSpot(TM) 64-Bit Server VM

                java.vm.vendor                == Sun Microsystems Inc.

                java.vm.version               == 20.4-b02

                java.vm.specification.name    == Java Virtual Machine Specification

                java.vm.specification.vendor  == Sun Microsystems Inc.

                java.vm.specification.version == 1.0

                java.specification.name       == Java Platform API Specification

                java.specification.vendor     == Sun Microsystems Inc.

                java.specification.version    == 1.6

                java.vendor                   == Sun Microsystems Inc.

                java.vendor.url               == http://java.sun.com/

                java.class.version            == 50.0

                java.compiler                 == null

                java.home                     == C:\Users\Администратор\AppData\Local\Temp\2\I1371141832\Windows\resource\jre

                java.io.tmpdir                == C:\Users\836D~1\AppData\Local\Temp\2\

                os.name                       == Windows Server 2008 R2

                os.arch                       == amd64

                os.version                    == 6.1

                path.separator                == ;

                file.separator                == \

                file.encoding                 == UTF-8

                user.name                     == Администратор

                user.home                     == C:\Users\Администратор

                user.dir                      == C:\Users\Администратор\AppData\Local\Temp\2\I1371141832\Windows

                user.language                 == ru

                user.region                   == null

                __________________________________________________________________________

                 

                 

                Installed Feature(s) ColdFusion, J2EE of Adobe ColdFusion 10

                 

                 

                Install Begin: JUNE 13, 2013 10:44:21 PM ALMT

                Install End: JUNE 13, 2013 10:44:28 PM ALMT

                 

                 

                Installed by InstallAnywhere 12.0 Enterprise Build 4118

                 

                 

                INSTALLATION WAS CANCELLED BY USER DURING PRE-INSTALLATION

                 

                 

                User Interactions

                -----------------

                 

                 

                 

                 

                Summary

                -------

                 

                 

                Installation:  Cancelled during pre-install.

                 

                 

                44 Successes

                2 Warnings

                0 NonFatalErrors

                0 FatalErrors

                 

                 

                Action Notes:

                 

                 

                Pre-Installation Check: The installer must be run by a user having administrative privileges on this machine.  Installation cannot continue because the current user does not have sufficient privileges.

                 

                 

                Pre-Installation Check: One or more of the ColdFusion 10 services are currently marked for deletion. Restart the computer and then restart the installer to continue with installation.

                 

                 

                Install Log Detail:

                 

                 

                Check Disk Space:         \

                                          Status: SUCCESSFUL

                                          Additional Notes: NOTE - Required Disk Space: 443 831 720; Free Disk Space: 83 562 414 080

                 

                 

                 

                Get Registry Entry:       Key: HKEY_LOCAL_MACHINE\SOFTWARE\Adobe\Install Data\Adobe ColdFusion 8

                                          Value Name: CFMXRoot

                                          Status: SUCCESSFUL

                 

                 

                Get Registry Entry:       Key: HKEY_LOCAL_MACHINE\SOFTWARE\Adobe\Install Data\Adobe ColdFusion 8

                                          Value Name: CFMXRoot

                                          Status: SUCCESSFUL

                 

                 

                Get Registry Entry:       Key: HKEY_LOCAL_MACHINE\SOFTWARE\Adobe\Install Data\Adobe ColdFusion 8

                                          Value Name: CFMXRoot

                                          Status: SUCCESSFUL

                 

                 

                Get Registry Entry:       Key: HKEY_LOCAL_MACHINE\SOFTWARE\Adobe\Install Data\Adobe ColdFusion 9

                                          Value Name: CFMXRoot

                                          Status: SUCCESSFUL

                 

                 

                Get Registry Entry:       Key: HKEY_LOCAL_MACHINE\SOFTWARE\Adobe\Install Data\Adobe ColdFusion 9

                                          Value Name: CFMXRoot

                                          Status: SUCCESSFUL

                 

                 

                Get Registry Entry:       Key: HKEY_LOCAL_MACHINE\SOFTWARE\Adobe\Install Data\Adobe ColdFusion 9

                                          Value Name: CFMXRoot

                                          Status: SUCCESSFUL

                 

                 

                Get Registry Entry:       Key: HKEY_LOCAL_MACHINE\SOFTWARE\Adobe\Install Data\Adobe ColdFusion 10

                                          Value Name: CFMXRoot

                                          Status: SUCCESSFUL

                 

                 

                Get Registry Entry:       Key: HKEY_LOCAL_MACHINE\SOFTWARE\Adobe\Install Data\Adobe ColdFusion 10

                                          Value Name: CFMXRoot

                                          Status: SUCCESSFUL

                 

                 

                Get Registry Entry:       Key: HKEY_LOCAL_MACHINE\SOFTWARE\Adobe\Install Data\Adobe ColdFusion 10 .NET Integration Services

                                          Value Name: DotNetIntegrationRoot

                                          Status: SUCCESSFUL

                 

                 

                Get Registry Entry:       Key: HKEY_LOCAL_MACHINE\SOFTWARE\Adobe\Install Data\Adobe ColdFusion 10 .NET Integration Services

                                          Value Name: DotNetIntegrationRoot

                                          Status: SUCCESSFUL

                 

                 

                Get Registry Entry:       Key: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\ColdFusion10JettyService

                                          Value Name: ImagePath

                                          Status: SUCCESSFUL

                 

                 

                Get Registry Entry:       Key: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\ColdFusion10JettyService

                                          Value Name: ImagePath

                                          Status: SUCCESSFUL

                 

                 

                Get Registry Entry:       Key: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\ColdFusion10JettyService

                                          Value Name: ImagePath

                                          Status: SUCCESSFUL

                 

                 

                Custom Action:            com.macromedia.ia.action.PreInstallCheckAction

                                          Status: SUCCESSFUL

                 

                 

                Custom Action:            com.macromedia.ia.action.LocalhostAddress

                                          Status: SUCCESSFUL

                 

                 

                 

                 

                Pre-Installation Check

                                          Status: WARNING

                                          Additional Notes: WARNING - Administrative rights

                 

                 

                Pre-Installation Check

                                          Status: WARNING

                                          Additional Notes: WARNING - Services Marked for Deletion

                 

                 

                INSTALLATION WAS CANCELLED BY USER DURING PRE-INSTALLATION

                • 5. Re: Installation error
                  Anit_Kumar Adobe Employee

                  Hello Artemza,

                   

                  The logs point to Admin privilges. However this is strange that, you are able to install the 32-bit setup and not the 64-bit on the same machine. You may like to check the persmissions on C:\Program Files\ folder.

                   

                  Alternatively, you can try the following steps:-

                   

                  1. Launch Command prompt as Administrator
                  2. Navigate to the installer location and type the name of installer with extension followed by -console and press enter. For eg ColdFusion_10_WWEJ_win64.exe -console

                   

                  Hope that helps.

                   

                  Regards,

                  Anit Kumar

                  • 6. Re: Installation error
                    Artemza Level 1

                    Hello Anit Kumar,

                    I try few times start installation process from command line with '-console'), but nothing happens.

                    • 7. Re: Installation error
                      Anit_Kumar Adobe Employee

                      Hello Artemza,

                       

                      As mentioned earlier, the logs points to Admin privileges. Can you ask the System Admin to login with their credentials. There might be some locations, where admin access is required.

                       

                      Regards,

                      Anit Kumar

                      • 8. Re: Installation error
                        Artemza Level 1

                        Hello Anit Kumar,

                         

                        I'm Admin of tris server and i logged in as Administrator of OS.

                        I think it maybe happens that system language is Russian.

                        But previously I successfully install CF on the same system -

                        Windows 2008 Server R2 Standart Russian

                         

                        Kind regards,

                        Artem Vozov

                        • 9. Re: Installation error
                          Anit_Kumar Adobe Employee

                          Hello Artemza,

                           

                          Please send an e-mail with you contact number to cfinstal@adobe.com. Also, please make a reference to this thread.

                           

                          Regards,

                          Anit Kumar

                          • 10. Re: Installation error
                            Endofme Level 1

                            I have exactly the same problem. Found a solution?

                            • 11. Re: Installation error
                              xoma11 Level 1

                              Hello!

                              Found a solution?


                              • 12. Re: Installation error
                                Shpak Aliaksandr Level 1

                                ошибка связанная с именем пользователя не на латинке

                                user name only english !

                                должно быть только так "C:\Users\Sasha"

                                но не "C:\Users\Саша"