15 Replies Latest reply: Jun 17, 2013 1:31 AM by alessandro savoldelli RSS

    Problems updating to v26

    HugoKing321 Community Member

      We have a mac running CS6 which I can't seem to update to version 26. The 'About…' info has this number at the bottom, 8.0.10.25 when other Macs we have updated have a 26 at the end.

       

      When I update via the Indesign Help menu it sees Indesign requiring an update, once downloaded and installed I get an "Updates could not be applied" message, when I view the error log I get:

      "Another instance of deployment is already running. Error Code: U44M1I11". I've tried manually downloading the installer but still get the same error message?

       

      I can't find any posts with this problem or any solution on the help files, does anyone has any suggestions?

                

      cheers!