22 Replies Latest reply on Dec 9, 2014 12:45 PM by m_vargas

    Error on Flash install/uninstall "no program associated"

    matt.glaze

      I'm working on a deployment for Flash for the community college where I work.  I've noticed that on some systems, when we attempt to run either the installer or uninstaller, the application will proceed as though everything is fine and then when the progress bar gets to the end, I get an error that states, "This file does not have a program associated with it for performing this action."  The file it references is "C:\users\%username%\AppData\Local\Temp\{GUID}\InstallFlashPlayer.exe".  When I click on OK, the progress bar rewinds and that's it.  I'm not finding errors in the installation logs or in the event viewer.  I'm running the offline installer for Flash 11.7.224.  Same version for the uninstaller.

       

      The application appears to have installed on the PC the first time ok, but then after that, if I want to do an uninstall and re-install, this is what happens.  Could there be some remnants of the application left over in a folder somewhere that simply need to be cleaned out?

        • 1. Re: Error on Flash install/uninstall "no program associated"
          pwillener Level 8

          How exactly are you deploying the installation; run the offline installer directly on each system?

           

          Can you try the MSI installer instead?

          ActiveX: download.macromedia.com/get/flashplayer/current/licensing/win/install_flash_player_11_act ive_x.msi

          Plugin: download.macromedia.com/get/flashplayer/current/licensing/win/install_flash_player_11_plu gin.msi

          • 2. Re: Error on Flash install/uninstall "no program associated"
            matt.glaze Level 1

            I'm using VBscript and group policy to deploy the software.  Because we've had many issues using the MSI to successfully clean out old versions and then install the latest, the script executes the flash uninstaller "uninstall_flash_player.exe" before running the installer (we currently are using "install_flash_player_ax.exe").  At this point, the computers won't even run the uninstaller. 

             

            UPDATE:

             

            I took one of the systems that is failing, rebuilt the OS from scratch, and the first deployment went great.  As I was testing different deployment scenarios, I ran the script to repeat the uninstallation and reinstallation process.  If I manually run the uninstaller, I get the uninstallation program to come up.  Click on UNINSTALL, then watch the install bar slide from right to left.  When it gets to zero, I receive the message, "This file does not have a program associated with it for performing this action."  Please install a program or, if one is already installed, create an association in the Default Programs control panel."

             

            If I then run the installer manually, I get the program to come up.  I can click to agree to terms, then click on INSTALL.  The progress bar slides all the way from left to right.  When it gets to 100%, I receive the same error.  When I click OK to the error, the installation program says that Flash 11.7 installation is complete.  It looks like the installation actually happens, but since I'm using silent installation methods, the error keeps the script from moving forward.  So if the uninstaller is erroring and the script won't move forward, it won't then run the installer.

             

            I just tried using the MSI file that you linked to.  If I run "msiexec.exe /i install _flash_player_11_active_x.msi" to launch the installation, everything starts out fine.  When the installation gets halfway through the status bar, I receive the same error as mentioned previously with the EXE installers.

             

            Let me know what other info I can offer to help understand the issue.

            • 3. Re: Error on Flash install/uninstall "no program associated"
              matt.glaze Level 1

              Just to add to this... we are a community college district with 5 campuses and probably about 3000 PC's in total.  We are beginning to see this issue on more and more PC's.  Need to find a solution quickly.  Sorry for the rush order!

              • 4. Re: Error on Flash install/uninstall "no program associated"
                pwillener Level 8

                This needs to be addressed by an Adobe Flash Player team member.

                 

                You do know about the Flash Player Admin Guide http://www.adobe.com/devnet/flashplayer/articles/flash_player_admin_guide.html ?

                • 5. Re: Error on Flash install/uninstall "no program associated"
                  matt.glaze Level 1

                  I'm familiar with the Flash Player Admin Guide and have scoured it for any information that might help in this matter.  You mentioned that this needs to be addressed by an Adobe Flash Player team member.  Do I need to contact someone to make that happen?  As I mentioned, we are hoping to find a solution soon so I'm anxious to begin moving forward.  Thank you!

                  • 6. Re: Error on Flash install/uninstall "no program associated"
                    pwillener Level 8

                    I have alerted Chris Campbell from the Flash Player team; hopefully someone will take this up tomorrow.

                    • 8. Re: Error on Flash install/uninstall "no program associated"
                      matt.glaze Level 1

                      Hi, any help on this?  Have not heard a respons and we are still waiting.  It has been over a month without any substantive response.

                      • 9. Re: Error on Flash install/uninstall "no program associated"
                        chris.campbell Adobe Employee

                        Sorry for the delay Matt.  Could you post or send me an installer log from one of the effected machines?  Also, is there a reason you're uninstalling?  Will this still occur on a machine if the uninstaller is never used?

                         

                        Thanks,

                        Chris

                        • 11. Re: Error on Flash install/uninstall "no program associated"
                          matt.glaze Level 1

                          Hey Chris, thanks for getting back to me.  So to answer your questions... first, we have found that if we just run the installer without first running the uninstaller, previous versions don't get cleaned out adequately and we end up with corrupted Flash.  So after much trial and error, we determined the only way to cleanly deploy a newer version of Flash to workstations was to uninstall, then reinstall.

                           

                          As of now, both the uninstaller and installer generate the error at the end of the process.  On the systems I was testing with, the process would actually complete, but error at the end.  One of my other senior analysts at another campus experiences systems with brand new OS installs that won't complete the installation, even when no prior version has been installed.

                           

                          I can send you screen captures of what happens so you can see for yourself.  We consistently experience this problem with all of the computers on our network now.

                          • 12. Re: Error on Flash install/uninstall "no program associated"
                            matt.glaze Level 1

                            Here is the log from attempting to do an installation today:

                             

                            =O====== M/11.7.700.224 2013-06-26+16-40-47.510 ========

                            0000 [I] 00000010 "c:\managedApps\C_Software_Adobe-Flash_v11.7_YCC\uninstall_flash_player.exe" -force  -uninstall -force

                            0001 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

                            0002 [W] 00001018

                            0003 [W] 00001037 Software\Macromedia\FlashPlayer\SafeVersions/ 2

                            0004 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2

                            0005 [W] 00001019

                            0006 [W] 00001020

                            0007 [W] 00001037 Software\Microsoft\Windows\CurrentVersion\RunOnce/FlashPlayerUpdate 2

                            0008 [W] 00001037 Software\Macromedia\FlashPlayerActiveX/ 2

                            0009 [W] 00001037 Software\Macromedia\FlashPlayer/FlashPlayerVersion 2

                            0010 [W] 00001037 Software\Macromedia\FlashPlayer/SwfInstall 2

                            0011 [W] 00001037 Software\Microsoft\Code Store Database\Distribution Units\{D27CDB6E-AE6D-11CF-96B8-444553540000}/ 2

                            0012 [W] 00001021

                            0013 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

                            0014 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

                            0015 [W] 00001037 Software\Microsoft\Windows\CurrentVersion\Control Panel\Extended Properties\System.ControlPanel.Category/C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl 2

                            0016 [W] 00001048

                            0017 [I] 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl

                            0018 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

                            0019 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

                            0020 [W] 00001037 SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\\FlashPlayerApp.exe/ 2

                            0021 [W] 00001037 Software\Microsoft\Windows\CurrentVersion\Control Panel\Extended Properties\System.ControlPanel.Category/C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl 2

                            0022 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

                            0023 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

                            0024 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

                            0025 [W] 00001018

                            0026 [W] 00001036 SOFTWARE\MozillaPlugins\@adobe.com/FlashPlayer/ 2

                            0027 [W] 00001037 SOFTWARE\MozillaPlugins\@adobe.com/FlashPlayer/ 2

                            0028 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player Plugin/ 2

                            0029 [W] 00001019

                            0030 [W] 00001020

                            0031 [W] 00001037 Software\Microsoft\Windows\CurrentVersion\RunOnce/FlashPlayerUpdate 2

                            0032 [W] 00001037 Software\Macromedia\FlashPlayerPlugin/ 2

                            0033 [W] 00001037 Software\Macromedia\FlashPlayer/FlashPlayerVersion 2

                            0034 [W] 00001037 Software\Macromedia\FlashPlayer/SwfInstall 2

                            0035 [W] 00001021

                            0036 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

                            0037 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

                            0038 [W] 00001037 Software\Microsoft\Windows\CurrentVersion\Control Panel\Extended Properties\System.ControlPanel.Category/C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl 2

                            0039 [W] 00001048

                            0040 [I] 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl

                            0041 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

                            0042 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

                            0043 [W] 00001037 SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\\FlashPlayerApp.exe/ 2

                            0044 [W] 00001037 Software\Microsoft\Windows\CurrentVersion\Control Panel\Extended Properties\System.ControlPanel.Category/C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl 2

                            0045 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

                            0046 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

                            0047 [W] 00001036 Software\Opera Software/Last CommandLine 2

                            0048 [W] 00001036 Software\Opera Software/Last CommandLine 2

                            0049 [W] 00001036 Software\Opera Software/Plugin Path 2

                            0050 [W] 00001036 Software\Opera Software/Plugin Path 2

                            0051 [I] 00000011 1

                            =X====== M/11.7.700.224 2013-06-26+16-40-51.096 ========

                             

                             

                            =O====== M/11.7.700.224 2013-06-26+16-40-51.217 ========

                            0000 [I] 00000010 "c:\managedApps\C_Software_Adobe-Flash_v11.7_YCC\install_flash_player_ax.exe" -install

                            0001 [W] 00001036 Software\Macromedia\FlashPlayer\SafeVersions/11.0 2

                            0002 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

                            0003 [I] 00000011 1

                            0004 [I] 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl

                            0005 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2

                            0006 [I] 00000013 C:\Windows\SysWOW64\Macromed\Flash\Flash32_11_7_700_224.ocx

                            0007 [I] 00000015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_11_7_700_224_ActiveX.exe

                            0008 [I] 00000016 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_11_7_700_224_ActiveX.dll

                            0009 [I] 00000023 C:\Windows\SysWOW64\Macromed\Flash\activex.vch

                            0010 [I] 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl

                            0011 [I] 00000021 C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe

                            =X====== M/11.7.700.224 2013-06-26+16-40-55.720 ========

                            • 13. Re: Error on Flash install/uninstall "no program associated"
                              matt.glaze Level 1

                              And here is the error message that pops up when you attempt to run either the uninstaller or the installer.

                               

                              flash error.PNG

                              • 14. Re: Error on Flash install/uninstall "no program associated"
                                matt.glaze Level 1

                                Below is a video showing the process and error results.

                                 

                                • 15. Re: Error on Flash install/uninstall "no program associated"
                                  matt.glaze Level 1

                                  We have yet to get moving on this issue.  Last post was a week ago (with no response) and the discussion originally began almost a month and a half ago.  We desperately need a response so our issues can be resolved.  Thank you.

                                  • 16. Re: Error on Flash install/uninstall "no program associated"
                                    matt.glaze Level 1

                                    I have not and will not forget about this issue.  Chris, are you going to help us?  If you're unable to even have the courtesy to respond, would you at least forward this to a colleague who would be interested in helping?

                                    • 17. Re: Error on Flash install/uninstall "no program associated"
                                      chris.campbell Adobe Employee

                                      Sorry Matt.  The US offices of Adobe were shut down last week.  We're back at work now and trying to catch up.  I'll forward this to our installer team to see what they say.  By chance, have you created a bug report on this at bugbase.adobe.com?

                                      • 18. Re: Error on Flash install/uninstall "no program associated"
                                        matt.glaze Level 1

                                        Hey Chris, thanks for getting back.  I am leaving today and will be gone

                                        the rest of the week so I will follow up next Monday.

                                        • 19. Re: Error on Flash install/uninstall "no program associated"
                                          chris.campbell Adobe Employee

                                          Thanks Matt.  With regards to your post on the 17th, you said:

                                           

                                          I took one of the systems that is failing, rebuilt the OS from scratch, and the first deployment went great.  As I was testing different deployment scenarios, I ran the script to repeat the uninstallation and reinstallation process.  If I manually run the uninstaller, I get the uninstallation program to come up.  Click on UNINSTALL, then watch the install bar slide from right to left.  When it gets to zero, I receive the message, "This file does not have a program associated with it for performing this action."  Please install a program or, if one is already installed, create an association in the Default Programs control panel."

                                           

                                          When you get back, can you please let us know what testing scenarios were executed?  If the first install was fine, but then it failed after executing a bunch of different scenarios, we'll need to know what these scenarios were and the various results.

                                           

                                          I think we'll also want to have your install scripts and whatever steps are necessary to try and reproduce this internally.  I would recommend opening a new bug report with these files/steps attached at bugbase.adobe.com. Once added, please let me know the bug number.

                                           

                                          Thanks,

                                          Chris

                                          • 20. Re: Error on Flash install/uninstall "no program associated"
                                            chris.campbell Adobe Employee

                                            One more request from the installer team:

                                            We noticed in the video that there are two entries in his Add/Remove Programs:

                                             

                                            Adobe Flash Player 11 ActiveX         - Installed on 6/26/2013

                                            Adobe Flash Player 11 ActiveX 64-bit  - Installed on 6/17/2013

                                             

                                            This is odd on a couple of fronts. First, there should only be one entry for the ActiveX Player in Add/Remove Programs. Second, the “64-bit” should not appear in our entries in Add/Remove Programs. This is because the 32-bit installer passes a special parameter to the 64-bit installer telling it not to add an entry to Add/Remove Programs.

                                             

                                            Please have him give us the 64-bit install log from one of his impacted systems (he only gave us his 32-bit installation log). It’s in:


                                            C:\Windows\System32\Macromed\Flash

                                            • 21. Re: Error on Flash install/uninstall "no program associated"
                                              Sagec

                                              Sorry to resurrect an old thread, but we're having the exact same error with the latest Flash Player 15 (15.0.0.239). The installer throws the same error 'the file does not have a program associated with it...' on install and uninstall. It appears to finish fine regardless.

                                               

                                              Furthermore the same installer fails to install silently throwing the error 'The installation package could not be opened...' when running it manually or using the /qb switch. See the installation package could not be opened... for reference. The target machines have v13 (13.0.0.214) on them currently. To further complicate matters it appears to be hanging the MSIEXEC process (C:\Windows\system32\msiexec.exe /V) in task manager and causes any further installs to error 1618 until we kill the process.

                                              • 22. Re: Error on Flash install/uninstall "no program associated"
                                                m_vargas Adobe Employee

                                                Hello,


                                                There's a new version of Flash Player released today, 16.0.0.235.  Can you please try the new version and see if it resolves the behaviour you are experiencing?

                                                 

                                                Thank you.

                                                 

                                                --

                                                Maria