5 Replies Latest reply on Jun 15, 2013 7:34 AM by John T Smith

    trying to activate cs6 and need help please

    tfi productions 44 Level 1

      i just spent an hour with this dude in india trying to activate cs6 production premium academic

       

      i am trying to 'offline' activate my editing rig because it's too heavy to move to internet

       

      also i installed the trial version of cs6 production premium

      and tried to activate that with the academic serial numbers (because it installed correctly and the updates, too)

       

      i got the REQUEST code:  when you type it into the activation page do you use the spacebar between each set of 4 characters?

                                                are the 0's upper case letter o's or are they zeros?

       

      we tried all sorts of combinations and nothing works so i'm supposed to wait 4-5 hours  until licensing/activation people get into the office...

       

      does anyone have any help or advice on this please?

       

      thanks again,

       

      j