2 Replies Latest reply on Jun 14, 2013 9:48 AM by trin_stacy

    reinstalling an e-book

    trin_stacy

      hello there,

       

      I was using the digital editions to read my marketing book but then my PC crashed. I re-installed the digital editions software and proceeded to download the e-book URL when I got the following message

       

      Error getting License. License server communication problem: E_ADEPT_DUPLICATE_TRANSACTION_ID

       

      Can someone please advise what I should do to restore access to my e-book?

       

      Thanks

      stacy

        • 1. Re: reinstalling an e-book
          sjpt Level 4

          Did you (1) authorize ADE with an explicit AdobeID, or (2) did you run with the option something like 'authorize without ID'?

           

          If (1), then authorize with that same ID  on the reinstalled computer.

          If (2), I am afraid you are probably stuck.

           

          ~~~

          detail ....

           

          The Adobe system always runs with an ID.  If you run 'without ID', if effectively generates an implicit/anonymous ID.

          The anonymous ID is very limited in what you can do with it. 

          You can't use it with a second device.  If you repair a broken computer and install ADE, it will generate a different anonymous ID.

           

          When you buy/borrow a book, that sale/loan is associated with the ID you are using at the time, and the .epub/.pdf encyrpted for use by that ID.

          So, in case (1) you can reestablish the original ID, and gain access to the book.

          With (2), the book is associated with a dead anonymous ID.  The ID cannot be regenerated, and the book cannot be read.

           

          ADE does give warnings about the limitations of 'without ID', but those warnings are not nearly strong enough.

          • 2. Re: reinstalling an e-book
            trin_stacy Level 1

            Hi there,

             

            Thanks for the explanation. I re-installed ADE on the same pc but I can't recall if the check box "authorize without ID" was checked.

             

            I will uninstall ADE and re-install giving attention to the settings before I accept. Once I install I will try to download the e-book.

             

            I hope it works then.

             

            thanks

            trin_stacy