3 Replies Latest reply on Jun 15, 2013 10:11 AM by OddFX

    Why won't Photoshop plugin for CR2 files update successfully?

    OddFX

      Hi,

       

      I can't open CR2 files from my Canon EOS Rebel XSI.  I get the warning "Photoshop cannot open this file.  If you are attempting to open a raw file from a digital camera, make sure you have the latest Camera Raw update installed via > Help > Updates."

       

      So I go to Help >Updates and update, but then get the warning that "Some components of the following products could not be updated."  Listed is the PS icon and a plugin icon.

       

      I have Lightroom and PS.   It used to work before in PS.  I don't know what is happening now but it is really holding me up.

       

      Thanks.