3 Replies Latest reply on Jun 18, 2013 10:11 AM by 82t

    Newbie - How to view docs from Workspaces

    82t

      Hello

       

      I've installed the trial Captivate 7 software. I've accessed a colleague's Workspace and downloaded documents to my hard drive but I cannot access them through my finder - I'm using a mac with latest software.

       

      Thanks

        • 1. Re: Newbie - How to view docs from Workspaces
          Varun Kalra Adobe Employee

          Hi there,

           

          What is the format (extension) of that file that you downloaded from your colleague's workspace?

           

          Make sure that the extension of the file should .cptx, .cpvc, or .cptl, then only it can be opened in Captivate 7.

           

          Launch Adobe Captivate 7, then click on file open and then browse that file and open in Captivate.

           

          Thanks.

          • 2. Re: Newbie - How to view docs from Workspaces
            Lilybiri MVP & Adobe Community Professional

            I suppose you downloaded from acrobat.com because you are talking about workspaces. When I send cptx-files or cptl-files to users, with SendNow (another service of acrobat.com) it happens sometimes that the extension is changed by the OS to 'zip' because all CP-files are in reality zipped folders. But a file with extension zip will not be recognized by Captivate. If you are sure it is a Captivate file (cptx), rename the extension to cptx and try again.

             

            Lilybiri

            • 3. Re: Newbie - How to view docs from Workspaces
              82t Level 1

              Thanks guys for your replies, which both make sense. In the meantime, on a MacHints forum I found someone with a similar and a simple solution. Use Safari instead of Firefox.

               

              Firefox makes Mac compress the already-compressed files, whereas Safari unzips the download for me.

               

              Thanks again and I hope my update helps future problem-solvers.

               

              82t