1 Reply Latest reply on Jun 18, 2013 9:17 AM by Scott V

    Videos downloaded from PS.com are empty


      I am trying to download my videos on Photoshop.com.  The file size is <50K and the video that is shown after downloading shows the right time (e.g. 2 minutes) and is completely blank.  I need to get my videos before you close PS.com so this is urgent.  Thank you.

        • 1. Re: Videos downloaded from PS.com are empty
          Scott V Adobe Employee (Admin)

          Does this happen for all of your videos? On the video that did not play correctly, which is supposed to be the actual file size? Have you been able to play these videos on your computer before? If this is different computer for you to play these on, then do you have the proper video codecs? I would confirm that the file size is correct on the videos. If you want me to test one I can, just send me a video file to scvalent@adobe.com