I just install on my pc too.. and didn't launch..same problem, windows 7 64bit ..all other programs function perfectly
Can you please
1. Launch Adobe Creative Cloud
2. Go to Preferences and then signout
3. Relaunch Premiere Pro and resignin using same Adobe ID.
Feel free to mail me at email@example.com in case any issues faced. We can have a screen share to resolve this.
Hi I just tried that but it still crashed...
Is there any other way to make it work?
it still crash too! I send you the oobelib.log
thx a lot !
Windows don't have the oobelib.log file , and still crash afert sign out and sign in again
Type % temp% in the Windows start menu and you will find it !
I had the same problem all day. I found the answer for me on another thread.
Try to sign in and out of Creative Cloud. That was it for me. Stupid problem but now it all works. One thing to add that the link doesn't explain is that the "Sign out from creative cloud" button in the cloud app is greyed out until you close out your browser (if you are logged in to Adobe). As soon as I closed the browser the button became active and I could log out.
It still doesn't work for me !!! tried many times to disconnect et connect... premiere is still crashing at launching... windows says that the program stopped functionning....
On my desktop workstation the Premiere launch without problem... but not on my laptop (dell precision m4700, more powerfull than my desktop PC !!)
I already tried to uninstall and reinstall... but nothing
the only difference is that I install After effects first then Premiere pro (on my laptop) and Premiere pro first and then AE (on my desktop pc)... it only work on th desktop pc....
my graphic card is a Nvidia Quadro K2000m
i'm also surprised that this mobile pro video card isn't in the CUDA cards supported list....I was hoping this would be the case in this CC version and that i could avoid the famous "hack manipulation" this time.... this card is in pro Lenovo and Dell laptop. I do not understand that...
Premiere still crashing.......
The Quadro K2000M is a supported card. Please make sure you are running with the latest NVIDIA drivers.
Steve is right - update your card's driver. That should help as well.
Also, if the card meets our requirements, it will prompt you to see if you want to use it - no hack needed with this version. If that's not happening, it's probably the drivers being out of date or incomplete.
Ok !!! i try to update my drivers !
So, now my quadro drivers are up to date (quadro laptop 320.00) but Premiere still crashing at the very begining of launching screen...and allways the Windows error message.
I've found !!!!
I forgot to think to the integrated Intel HD drivers... I updated it with the "Dell update app" of my laptop and after reboot Premiere lauch correctly...
thanks a lot
If you're using AMD Radeon, try updating to their 13.6 Beta
If problem still persist, try updating your intel graphics. It worked for me after updating intel's graphics