If you're seeing the off-line media screen, you're not in the capture workspace.
What version of the program are you using and what operating system are you working on?
What model of camcorder are you working with? Is it tape-based HDV or a hard drive AVCHD?
How are you connecting the camcorder to your computer and which Premiere Elements Add Media tool are you using to get the video from the camcorder to your computer?
Sorted now thanks.
Sent from my iPhone
Always great news to learn "Sorted now thanks."
But, would you have the time to let us know how you resolved your issue that you presented in your thread?
It would be a big help to others who are in a similar situation and are reading your thread to find out what you did to resolve your issue.
Thanks and continued success.