3 Replies Latest reply: Jun 18, 2013 2:37 PM by Captiv8r RSS

    Issue with URL on new webhelp

    AnahidMA Community Member

      Hi all -

       

      Back again with an odd problem. I have created several new robohelp KB's this year, but this one is behaving oddly.

      I'm still using good old Robohelp HTML v7. When I view my webpage, I have to add the project_name.htm# to see the home page. Never seen this one before! But I'm sure I've done something silly.

       

      Project name is Flex Citrix Access:

       

      My home page is saved as index.htm, as all are:

      topic properties.png

       

      When I publish it's properly selected:

      Publish.png

      if I enter the URL citrix-access-account.mot-mobility.com, it comes up but is not showing the full frame:

      enter URL.png

      If I click on Show - I see what I expect, and what I see for every other web help I have...

      However, the URL I would have to enter to get this is -

      http://citrix-access-accounts.mot-mobility.com/Flex-Citrix-Access.htm#

      click.png

        • 1. Re: Issue with URL on new webhelp
          Captiv8r ACP/MVPs

          Hi there

           

          You have unfortunately fallen into a bit of a trap and you are confusing the WebHelp start page with the Default Topic.

           

          When you want to open WebHelp, you point at the WebHelp Start page. THAT is the page that is typically named Index.htm and it's listed in the General section of your Single Source Layout properties as shown below:

           

          tmp1.PNG

           

          When that page loads it triggers a cascade of events. The last event that happens is that the Default Topic is loaded into the Topic pane and presented to the user. The Default Topic is configured in a different area of this same dialog. I think. I no longer have RoboHelp 7 to look at. My screens are from RoboHelp 10. So you may see this on the first of several screens of the same dialog. Normally you have to click a button and browse to the file you wish to nominate as the Default Topic.

           

          Essentially, you have named your default topic to what you really intended for the WebHelp Start Page to be named.

           

          Cheers... Rick

          • 2. Re: Issue with URL on new webhelp
            AnahidMA Community Member

            Sigh - you are 100% correct. I think you resolved two problems in one for me...

             

            You rock, Rick!!!

            • 3. Re: Issue with URL on new webhelp
              Captiv8r ACP/MVPs

              LOL, well I used to. I also roll!

               

              Happy it helped... Rick