1 2 Previous Next 51 Replies Latest reply on Dec 11, 2015 12:21 AM by meenal39949923

    Extension Manager CC fails to start with a "Failed to initialize Extension Manager" message

    Understated_

      I installed Extension Manager CC through Adobe CC Updater. When I try and launch Extension Manager CC, a dialog comes up and says: "Failed to initialize Extension Manager". It doesn't let me open it after I click OK and it closes.

       

      Could Extension Manager CC be conflicting with Extension Manager CS6? Any other possible solutions?

       

      I've tried rebooting, all the CC (and CS6 are up to date), and I've tried uninstalling and reinstalling Extension Manager CC. Nothing has worked so far.

       

      Let me know.. thanks!

        • 1. Re: Extension Manager CC can't start
          shuo_yang Level 2

          If you are in windows, try to delete the file ExMan.db from C:\ProgramData\Adobe\Extension Manager CC\Configuration\DB and try again.

           

          If it doesn't work, please send Extension Manager log file to me by following steps:

           

          1. Create a file named "ExManCoreLibLog.Yes" in the folder C:\Users\yourname\AppData\Roaming\Adobe\Extension Manager CC\Log

          2. Relaunch Extension Manager and can't start again

          3. Send ExManCoreLibrary.log in C:\Users\yourname\AppData\Roaming\Adobe\Extension Manager CC\Log to me

          1 person found this helpful
          • 2. Re: Extension Manager CC can't start
            Understated_ Level 1

            Hi shuo_yang, thanks for your quick response!

             

            The first solution didn't work.

             

            So here's the log file:

             

            [Trace] Wed Jun 19 10:14:08.322 2013 (..\Source\ExtensionManager.cpp, 165) -CExtensionManager::init: init file system...

            [Trace] Wed Jun 19 10:14:08.329 2013 (..\Source\Util\ExManUtility.cpp, 282) -CUtility::makeWritableForAllUsers: change the permission of [C:\ProgramData\Adobe\Extension Manager CC\EM Store] with command: [[ERRFMT]], parameter: ["C:\ProgramData\Adobe\Extension Manager CC\EM Store" /grant *S-1-5-32-545:F /T /C]...

            [Trace] Wed Jun 19 10:14:08.363 2013 (..\Source\Util\ExManUtility.cpp, 305) -CUtility::makeWritableForAllUsers: Succeed to make C:\ProgramData\Adobe\Extension Manager CC\EM Store writable for all users.

            [Trace] Wed Jun 19 10:14:08.365 2013 (..\Source\Util\ExManUtility.cpp, 282) -CUtility::makeWritableForAllUsers: change the permission of [C:\ProgramData\Adobe\Extension Manager CC\EM Store\Shared] with command: [[ERRFMT]], parameter: ["C:\ProgramData\Adobe\Extension Manager CC\EM Store\Shared" /grant *S-1-5-32-545:F /T /C]...

            [Trace] Wed Jun 19 10:14:08.378 2013 (..\Source\Util\ExManUtility.cpp, 305) -CUtility::makeWritableForAllUsers: Succeed to make C:\ProgramData\Adobe\Extension Manager CC\EM Store\Shared writable for all users.

            [Trace] Wed Jun 19 10:14:08.381 2013 (..\Source\Util\ExManUtility.cpp, 282) -CUtility::makeWritableForAllUsers: change the permission of [C:\ProgramData\Adobe\Extension Manager CC\Temp] with command: [[ERRFMT]], parameter: ["C:\ProgramData\Adobe\Extension Manager CC\Temp" /grant *S-1-5-32-545:F /T /C]...

            [Trace] Wed Jun 19 10:14:08.394 2013 (..\Source\Util\ExManUtility.cpp, 305) -CUtility::makeWritableForAllUsers: Succeed to make C:\ProgramData\Adobe\Extension Manager CC\Temp writable for all users.

            [Trace] Wed Jun 19 10:14:08.396 2013 (..\Source\ExtensionManager.cpp, 178) -CExtensionManager::init: init database...

            [Trace] Wed Jun 19 10:14:08.419 2013 (..\Source\Util\ExManUtility.cpp, 282) -CUtility::makeWritableForAllUsers: change the permission of [C:\ProgramData\Adobe\Extension Manager CC\Configuration\DB\ExMan.db] with command: [[ERRFMT]], parameter: ["C:\ProgramData\Adobe\Extension Manager CC\Configuration\DB\ExMan.db" /grant *S-1-5-32-545:F /T /C]...

            [Trace] Wed Jun 19 10:14:08.432 2013 (..\Source\Util\ExManUtility.cpp, 305) -CUtility::makeWritableForAllUsers: Succeed to make C:\ProgramData\Adobe\Extension Manager CC\Configuration\DB\ExMan.db writable for all users.

            [Trace] Wed Jun 19 10:14:08.435 2013 (..\Source\ExtensionManager.cpp, 191) -CExtensionManager::init: init current user...

            [Error] Wed Jun 19 10:14:08.437 2013 (..\Source\ExtensionManager.cpp, 292) -CExtensionManager::initUser: failed to get the user name from H:\!

            [Error] Wed Jun 19 10:14:08.439 2013 (..\Source\ExtensionManager.cpp, 198) -CExtensionManager::init: initUser() failed, status = -902!

            • 3. Re: Extension Manager CC can't start
              adireddym

              Same problem for me as well.

              • 4. Re: Extension Manager CC can't start
                shuo_yang Level 2

                Hi Understated_:

                 

                Is your user folder in a web disk?

                 

                If yes, so far as I know, it was an known issue that Extension Manager 7.0 doesn't support this.

                 

                We will fix it in the coming update.

                • 5. Re: Extension Manager CC can't start
                  Understated_ Level 1

                  Hi shuo_yang,

                   

                  Hmm... i don't think it's on a web disk. My user folder is on my work computer on the C: drive.

                   

                  Extension Manager CS6 works fine.

                   

                  Anything else I should try?

                  • 6. Re: Extension Manager CC can't start
                    shuo_yang Level 2

                    Hi Understated,

                     

                    Thanks for your patience, I will investigate on this and get back to you later.

                    • 7. Re: Extension Manager CC can't start
                      davebaumgartner

                      I'm having the same issue on my end. User fold is on the C drive, programs are installed on the C drive, and Extension Manger CS6 works without a problem.

                       

                      Incidentally, the X drive is a mapped network share, but the program won't launch even if I remove the share.

                       

                      Here's the log:

                       

                      [Trace] Wed Jun 19 11:17:07.926 2013 (..\Source\ExtensionManager.cpp, 165) -CExtensionManager::init: init file system...

                      [Trace] Wed Jun 19 11:17:07.944 2013 (..\Source\Util\ExManUtility.cpp, 282) -CUtility::makeWritableForAllUsers: change the permission of [C:\ProgramData\Adobe\Extension Manager CC\EM Store] with command: [[ERRFMT]], parameter: ["C:\ProgramData\Adobe\Extension Manager CC\EM Store" /grant *S-1-5-32-545:F /T /C]...

                      [Trace] Wed Jun 19 11:17:07.973 2013 (..\Source\Util\ExManUtility.cpp, 305) -CUtility::makeWritableForAllUsers: Succeed to make C:\ProgramData\Adobe\Extension Manager CC\EM Store writable for all users.

                      [Trace] Wed Jun 19 11:17:07.979 2013 (..\Source\Util\ExManUtility.cpp, 282) -CUtility::makeWritableForAllUsers: change the permission of [C:\ProgramData\Adobe\Extension Manager CC\EM Store\Shared] with command: [[ERRFMT]], parameter: ["C:\ProgramData\Adobe\Extension Manager CC\EM Store\Shared" /grant *S-1-5-32-545:F /T /C]...

                      [Trace] Wed Jun 19 11:17:07.998 2013 (..\Source\Util\ExManUtility.cpp, 305) -CUtility::makeWritableForAllUsers: Succeed to make C:\ProgramData\Adobe\Extension Manager CC\EM Store\Shared writable for all users.

                      [Trace] Wed Jun 19 11:17:08.007 2013 (..\Source\Util\ExManUtility.cpp, 282) -CUtility::makeWritableForAllUsers: change the permission of [C:\ProgramData\Adobe\Extension Manager CC\Temp] with command: [[ERRFMT]], parameter: ["C:\ProgramData\Adobe\Extension Manager CC\Temp" /grant *S-1-5-32-545:F /T /C]...

                      [Trace] Wed Jun 19 11:17:08.025 2013 (..\Source\Util\ExManUtility.cpp, 305) -CUtility::makeWritableForAllUsers: Succeed to make C:\ProgramData\Adobe\Extension Manager CC\Temp writable for all users.

                      [Trace] Wed Jun 19 11:17:08.033 2013 (..\Source\ExtensionManager.cpp, 178) -CExtensionManager::init: init database...

                      [Trace] Wed Jun 19 11:17:08.044 2013 (..\Source\ExtensionManager.cpp, 191) -CExtensionManager::init: init current user...

                      [Error] Wed Jun 19 11:17:08.048 2013 (..\Source\ExtensionManager.cpp, 292) -CExtensionManager::initUser: failed to get the user name from X:\!

                      [Error] Wed Jun 19 11:17:08.052 2013 (..\Source\ExtensionManager.cpp, 198) -CExtensionManager::init: initUser() failed, status = -902!

                      • 8. Re: Extension Manager CC can't start
                        mubrasmi Level 1

                        I'm having the same problem on my Win7 desktop but on my Win8 laptop it is fine. A chat session with Adobe didn't help.

                        • 9. Re: Extension Manager CC can't start
                          Chunlong Li

                          Hi Understated_, davebaumgartner and mubrasmi

                           

                          This is a known issue for User use Active Directory in a Domain, we will fix it in the coming update.

                          Did you use Active Directory?

                          • 10. Re: Extension Manager CC can't start
                            mubrasmi Level 1

                            My Win7 machine that is on a corporate domain has this problem. My Win8 laptop where I use a local user account works fine.

                            • 11. Re: Extension Manager CC can't start
                              davebaumgartner Level 1

                              That explains it! Any ETA for the update?

                              • 12. Re: Extension Manager CC can't start
                                Chunlong Li Level 1

                                The update will come in the next month.

                                • 13. Re: Extension Manager CC can't start
                                  mubrasmi Level 1

                                  Dreamweaver CC is complete useless to me until you get this fixed. I can't install the deprecated database features Adobe thinks we don't need anymore without the EM.

                                  • 14. Re: Extension Manager CC can't start
                                    WiseyD203 Level 1

                                    I'm having the same problem. Do we have an ETA on this fix?

                                    • 15. Re: Extension Manager CC can't start
                                      checking1

                                      I have de same problem, i think we need a solution soon

                                      • 16. Re: Extension Manager CC can't start
                                        mspencer_flex

                                        One more vote to fix this sooner than a month from someone on Active Directory. I have legacy ASP pages to edit and I've read the extension manager is the only way to add that file type back into DW CC. I can't really use the new DW until this is fixed.

                                        • 17. Re: Extension Manager CC can't start
                                          MicahBurke Level 1

                                          Same issue here.

                                           

                                          [Error] Mon Jun 24 14:59:38.163 2013 (..\Source\ExtensionManager.cpp, 292) -CExtensionManager::initUser: failed to get the user name from H:\!

                                          [Error] Mon Jun 24 14:59:38.165 2013 (..\Source\ExtensionManager.cpp, 198) -CExtensionManager::init: initUser() failed, status = -902!

                                          • 18. Re: Extension Manager CC can't start
                                            JTAvery

                                            Very same issue/error here with Extension Manager CC; at a standstill until it's fixed.

                                            • 19. Re: Extension Manager CC can't start
                                              WiseyD203 Level 1

                                              I have an open case with Adobe on this.

                                               

                                              Called them on Friday (21 June 2013) waiting on a reply from them, they said a senior engineer would be calling me. I will update this thread when I know more.

                                              • 20. Re: Extension Manager CC can't start
                                                Carl Sun Level 4

                                                We are working on a patch to fix this issue and several other issues. Hopefully it will be available next week, but I can't commit it.

                                                • 21. Re: Extension Manager CC can't start
                                                  martijn.de.valk@efocus.nl

                                                  error.jpg
                                                  Serious we are paying allot of money for these products it's a shame that the extension manager isn't working.

                                                  Are u still working on the fix?

                                                  • 22. Re: Extension Manager CC can't start
                                                    ian_sullivan123

                                                    Is there are workaround I can use until a patch is released?

                                                    • 23. Re: Extension Manager CC can't start
                                                      Carl Sun Level 4

                                                      If the root cause of your problem is active directory in corporate domain, you can try to login your computer with a local account.

                                                      • 24. Re: Extension Manager CC can't start
                                                        Carl Sun Level 4

                                                        We are testing the new patch. But I am not sure your problem has the same root cause as Understated_ unless you can find the similar information in your log file:

                                                        [Error] Wed Jun 19 10:14:08.437 2013 (..\Source\ExtensionManager.cpp, 292) -CExtensionManager::initUser: failed to get the user name from H:\!

                                                        • 25. Re: Extension Manager CC can't start
                                                          MicahBurke Level 1

                                                          Here's the work around...
                                                          1) log out of your PC
                                                          2) log in as a local user (not attached to your corporate Domain.)
                                                          3) Launch Creative Cloud (use run as administrator if you have issues getting it to launch)
                                                          4) Install the extension

                                                           

                                                          That's what worked for me.

                                                          • 26. Re: Extension Manager CC can't start
                                                            JTAvery Level 1

                                                            Micah, corporate networks often do not permit local user authentication.

                                                            • 27. Re: Extension Manager CC can't start
                                                              MicahBurke Level 1

                                                              Yeah, might have to contact IT then.  I don't let folks dictate how my PC works, but I'm the IT Admin and Art Director.

                                                              • 28. Re: Extension Manager CC can't start
                                                                JTAvery Level 1

                                                                Carl, If it's of any help, I have precisely the same error referencing a different network drive.

                                                                • 29. Re: Extension Manager CC can't start
                                                                  Sederholm1

                                                                  Please fix this quickly.

                                                                  • 30. Re: Extension Manager CC can't start
                                                                    TerryMontgomery

                                                                    Respectfully, when will this fix be available?  My work on Dreamweaver CC is at a standstill, while I continue to pay monthly fees.  When I try and launch Extension Manager CC, a dialog comes up and says: "Failed to initialize Extension Manager".  This occurs on a corporate network ... and the Extension Manager references a different network drive.

                                                                    • 31. Re: Extension Manager CC can't start
                                                                      Carl Sun Level 4

                                                                      Since I can't simulate the active directory environment perfectly, I am not sure whether the fix is complete. Could you and other people in this thread please send your mail address to exman.beijing@gmail.com? I will send the unofficial patch to you. Please check whether it solved your problem. Thanks!

                                                                      • 32. Re: Extension Manager CC can't start
                                                                        mattengland2013

                                                                        Hi

                                                                         

                                                                        I am having the same issue and was wanting to know when the fix for this would be available.

                                                                        • 33. Re: Extension Manager CC can't start
                                                                          Carl Sun Level 4

                                                                          If you can't wait for the official patch which may be public early next week, please send your mail address to exman.beijing@gmail.com, I will send the unoffficial patch to you.

                                                                          • 34. Re: Extension Manager CC can't start
                                                                            bgupta16 Adobe Employee

                                                                            Please uninstall the current version of Extension Manager available in Control Panel. Download the one from the link below and install it manually.

                                                                            http://www.adobe.com/exchange/em_download/

                                                                            1 person found this helpful
                                                                            • 35. Re: Extension Manager CC can't start
                                                                              NelsonCardosoMH

                                                                              Hi, this did not work for me. It still fails to initialize. Do you have another suggestion or fix? Thank you

                                                                              • 36. Re: Extension Manager CC can't start
                                                                                NevMagee

                                                                                This still isn't working.  Now I am stuck between a rock and a hard place.  I have uninstalled DW CS6 and and installed CC.  Now it appears that I can't even go back to CS6.  At least it isn't available in the create cloud resource window.  I need asp extensions added or this is useless.

                                                                                • 37. Re: Extension Manager CC can't start
                                                                                  WiseyD203 Level 1

                                                                                  I've had a case open with Adobe support on this issue since June 21. (see #19 in the thread post above)

                                                                                   

                                                                                  Each time I talk with a tech we have difficult time talking as their english is not very good. Everytime its the same level one questions, in the end they tell me a senior technician will call me.

                                                                                   

                                                                                  But they keep updating the ticket saying they attempted to call me asking me to call back.

                                                                                   

                                                                                  Everytime I call in I lose at least 30 mins of work time going through the same level one questions, only to have the cycle repeat when they say a senior tech will call me. Today I was put on hold and this time the call was disconnected. Despite their taking my number in case the call was disconnected nobody called back, at least not in the 4 hours that I was at my desk before the end of my day. But I got another email saying they attempted to call me but I was unavailable, again. Nothing in the ticket about me talking to them today, or about us being disconnected.... unreal.

                                                                                   

                                                                                  This has got to be the absolute worst experience, most frustrating experience, I've ever had with a tech support issue.

                                                                                  • 38. Re: Extension Manager CC can't start
                                                                                    WiseyD203 Level 1

                                                                                    Nothing on my phone showing a missed call either, no voice mail, nothing...

                                                                                    • 39. Re: Extension Manager CC can't start
                                                                                      Carl Sun Level 4

                                                                                      The Extension Manager CC 7.0.1 patch became available just now. Please update to it.

                                                                                       

                                                                                      For all people who installed my unofficial patch, please uninstall and reinstall Extension Manager CC then update to this official patch. Otherwise you won't be able to update to future patch.

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