1 Reply Latest reply: Jun 21, 2013 5:58 AM by andaleebfatima1 RSS

    Why is the Photo Downloader crashing?  Please help

    Dave80537 Community Member

      I have Photoshop Elements 11.  Recently, the downloader crashes whenever I try to run it. 

      I get an error code c0000005, address da831ac

      I have downloaded the most recent update (20120923.r.32287).  It didn't help. 

      I'm running Win 7, SP1.

      I found an item of a very similar type that was posted several years ago and noone responded to it.

      I've tried getting online chat to work, but it seems to always be busy.

       

      Message was edited by: Dave80537