33 Replies Latest reply on Jan 9, 2017 1:52 PM by tstphnsn

    Import Error: Connecting to Dynamic Link Server Failed

    dme.212 Level 1

      Just tried to import file sinto a brand new LR Catalog when I got this message...here's the entire error message:

      "An unknown error has occurred while reading the video file. Connecting to Dynamic Link server failed. (98)"

      Connecting to Dynamic Link Server Failed

       

      this was then followed by a list of files of these types:

      .mov

      .m4v

      .3gp

        • 1. Re: Import Error: Connecting to Dynamic Link Server Failed
          AwardImages Level 1

          I am getting exactly the same error whether importing from a memory card or from disk, and for .mov files from a Panasonic compact camera a Canon 5D Mark II. I have tried repairing Quicktime and have just installed Lightroom 5 (the same issue occured with the beta on another PC). I am running Windows 7 64 Bit.

           

          Any help or suggestions would be much appreciated.

          • 2. Re: Import Error: Connecting to Dynamic Link Server Failed
            FastTimesinc Level 1

            I am getting this same issue with LR5 on my new iMac.. "An unknown error has occurred while reading the video file. Connecting to Dynamic Link server failed" 

             

            Video files already in my catalogue are hanging, freezing and I can't import new ones.  The exact same files can be played and imported on my Macbook pro and PC from same location on network.  I have reinstalled LR5 on iMac, smae issues.

             

            Need this solved please!

            • 3. Re: Import Error: Connecting to Dynamic Link Server Failed
              AwardImages Level 1

              What worked for me in the end was to uninstall Apple Quicktime and then reinstall it. Lightroom then handles .mov files fine. This problem sometimes reoccurs when Quicktime updates but the uninstall/reinstall routine restores access to the files within Lightroom.

              • 4. Re: Import Error: Connecting to Dynamic Link Server Failed
                pundamilia2004 Level 1

                I tried this with Lightroom 5 under Windows 7 and I still get the error when importing .mov files from my D800.

                 

                Then I tried doing a "repair" on LR. Same result. I noticed from Task Manager that Dynamic Link Media Server was runnning (13% of CPU) during the attempted input and still is even though I have closed LR.

                 

                I never had these problems with LR 4. Is this a LR 5 bug?

                 

                Does anybody have any other suggestions to try?

                 

                TIA.

                • 5. Re: Import Error: Connecting to Dynamic Link Server Failed
                  areohbee Level 5

                  pundamilia2004 wrote:

                   

                  Does anybody have any other suggestions to try?

                  I realize you want to resolve "correctly", but if failing at that, you can try transcoding .mov files to .mp4, then import.

                   

                  Ottomanic Importer can transcode videos upon import, or you can do manually using ffmpeg (free) or Adobe Media Encoder (cloud), or Premiere...

                   

                  Rob

                  • 6. Re: Import Error: Connecting to Dynamic Link Server Failed
                    JRob_MN Level 1

                    Just curious:  I'm running 10.8.5 and can't see any way to "uninstall QuickTime" -- a little googling around indicates that reinstalling it could be quite difficult (reinstall the whole OS?!  I think not!)

                     

                    Am I overlooking/missing something?

                    • 7. Re: Import Error: Connecting to Dynamic Link Server Failed
                      AwardImages Level 1

                      I uninstalled on Windows, so not sure how to do that on a Mac.. I guess it is part of the OS on Mac.

                      • 8. Re: Import Error: Connecting to Dynamic Link Server Failed
                        EmilyBristor Level 1

                        I've read several threads about this problem (because I had it myself) and what worked was closing Lightroom, uninstalling Quicktime, restart Lightroom, ignore the "you have to have quicktime" message, and import the videos. Then I reinstalled Quicktime.

                         

                        But, I think the problem isn't quicktime itself; I think it's something to do with iTunes. During Quicktime uninstallation, it said that iTunes was open. I disagreed, but Task Manager showed the process still running. I had to kill it manually to complete the uninstall.

                         

                        So, just a thought, maybe check to be sure iTunes isn't running before trying the Lightroom import? One never knows....

                        • 9. Re: Import Error: Connecting to Dynamic Link Server Failed
                          swemedia Level 1

                          I have the same problem, running Mac OS 10.9.4 and LR 5.6. Sometimes I get around the problem by unchecking the "Do not import suspected duplicates" box, but not anymore. I get really tired of this.

                          • 10. Re: Import Error: Connecting to Dynamic Link Server Failed
                            catherinelacey Level 1

                            Resolved by software upgrade on Mac.

                            • 11. Re: Import Error: Connecting to Dynamic Link Server Failed
                              michalr Level 1

                              tried that. doesn't work for me. still get the same message.

                              • 12. Re: Import Error: Connecting to Dynamic Link Server Failed
                                Seamus_Warren Level 1

                                AwardImages wrote:

                                 

                                What worked for me in the end was to uninstall Apple Quicktime and then reinstall it. Lightroom then handles .mov files fine. This problem sometimes reoccurs when Quicktime updates but the uninstall/reinstall routine restores access to the files within Lightroom.

                                I think Apple recently made it impossible to uninstall QuickTime.

                                 

                                I am having the same issue, I think.

                                 

                                Getting this message when I try to import AVI files from an external NTFS-formatted HDD:

                                An uknown error has occurred while reading the video file. Connecting to Dynamic Link server failed. (1) Video-15.avi

                                 

                                "Video-15.avi" is the name of one of the files I am attempting to import.

                                 

                                Frustrating and apparently no resolution in sight... and I'm using Lightroom 6.

                                • 13. Re: Import Error: Connecting to Dynamic Link Server Failed
                                  cl125363 Level 1

                                  i'm in the same boat.  I am unable to uninstall quicktime.  And can't import .mov into lightroom 6. 

                                  • 14. Re: Import Error: Connecting to Dynamic Link Server Failed
                                    Seamus_Warren Level 1

                                    I found out on another thread how Lightroom does not work with AVIs when it's running on OS X!


                                    Found an explanation here https://forums.adobe.com/message/6267012 and inserted an extract below:

                                     

                                    "After two weeks spent with various lower level Adobe Tech Support phone sessions every couple days and including a couple days of being stood up on scheduled phone calls by Tech Support, a Senior Tech and video specialist called.  He was professional, personable and clear.


                                    He told me -

                                    1.  Lightroom is not a video editing program, its a still image editing program.

                                    2.  .AVI format files are not supported by Lightroom on the Mac OS because they are in a codec by and for the Windows OS.  Apple does not have a ProRes codec for .AVI format.

                                    3.  For me to be able to play and edit my .AVI video files, I need to Open them in Quicktime and export them as .MOV files then import them into Lightroom.


                                    This indeed fixed every error message and issue I had for months trying to edit .AVI files.”


                                     


                                    I ended up encoding each AVI file as Apple ProRes, which may be overkill - as the source of the AVIs are of VHS and Video8 quality - but I think I read somewhere how Final Cut likes to work with ProRes and I'll probably be chopping up the raw footage in Final Cut rather than Premiere which I find hard to use.


                                     

                                    Screen Shot 2015-06-11 at 10.30.27 pm.pngScreen Shot 2015-06-11 at 10.24.44 pm.pngScreen Shot 2015-06-11 at 10.24.56 pm.pngScreen Shot 2015-06-11 at 10.25.10 pm.pngScreen Shot 2015-06-11 at 10.25.50 pm.png

                                     

                                    I was getting the following messages in Lightroom:

                                    • "There was an error working with the video.”; and more frequently…
                                    • An uknown error has occurred while reading the video file. Connecting to Dynamic Link server failed.

                                    Yay! Looks like the "encoded" avi-to-mp4 and avi-to-mov (Apple ProRes files will import and play in Lightroom 6:

                                    Screen Shot 2015-06-11 at 10.38.04 pm.pngScreen Shot 2015-06-11 at 10.55.35 pm.png


                                    According to this Mavericks-related information from an Apple Support page: OS X Mavericks: Some files may be converted when opened in QuickTime Player - Apple Support, it appears OS X won’t play AVIs unless they include a “Motion JPEG” component (or codec) and even then it looks like the AVIs have to go through a conversion (to .mov) process:

                                     

                                    Screen Shot 2015-06-04 at 10.41.59 pm.png

                                     

                                    I wanted to view the raw video footage natively on an external hard drive without the need to run a conversion process just to look at them and the encoding process described above appears to have resolved this issue.


                                    I had an additional issue because the people who digitised my VHS and Video8 tapes provided them on a NTFS formatted external HDD - and I use OS X, which can read - but not write to NTFS drives. I had to get them to make the drive HFS Extended or whatever it is in OS X.


                                    EDIT: I can't remember if I tried the encoding process described above when the drive was formatted NTFS or I just didn't bother because the drive was not writable at the time and I did not want to put the converted or re-encoded MOV files on a separate HDD.

                                    • 15. Re: Import Error: Connecting to Dynamic Link Server Failed
                                      rajc Level 1

                                      Try to create a new slide show and new catalog and then import the video and check if its working, else try to covert the files to different format, if still gives error message then you need to do clean uninstall the adobe softwares ..

                                      • 16. Re: Import Error: Connecting to Dynamic Link Server Failed
                                        carlaprieto Level 1

                                        Same here. Done everything u guys have said. This is very frustrating. I'm surprised Adobe hasn't done anything to try help us out?! Waiting for what???

                                        • 17. Re: Import Error: Connecting to Dynamic Link Server Failed
                                          Alan Shutko Level 1

                                          I've found a solution to this, if you have Creative Cloud.  I installed Premiere Pro, and that apparently included the Dynamic Link server that was needed to read video files.  This won't help if you only have Lightroom, though.

                                          • 18. Re: Import Error: Connecting to Dynamic Link Server Failed
                                            nicholash38150209 Level 1

                                            I've got CC and Premier Pro installed...does not solve issue.  Also tried exporting files to other formats...nothing.  Manually killed the DynamicMediaServer and DynamicMediaLink multiple times, nothing.  Can't re-install Quicktime as it is now included in the OS...

                                             

                                            At the moment I can't import any video of any of several types (.MOV, .mp4, .AVI).  As one of the other users said, I'm not looking to edit, just want to have a complete catalog of the video/stills I have shot for a particular event. I'm at a loss...

                                            • 19. Re: Import Error: Connecting to Dynamic Link Server Failed
                                              pamelaj86715999 Level 1

                                              This has been doing my head in but I have solved it!!!

                                              My trick was to bypass Lightroom - go into the movie file and open it WITH Lightroom (rather than the default Quicktime): The movie then appears in Lightroom and all I had to do was click the Import button and the movie got imported!!! Seeemplz. I have done it for about 10 movie files so far and it works every time. I am very happy.

                                              • 20. Re: Import Error: Connecting to Dynamic Link Server Failed
                                                JoshJTT Level 1

                                                This worked for me too!! Thank you so much nothing else worked!

                                                • 21. Re: Import Error: Connecting to Dynamic Link Server Failed
                                                  The_Whaleman Level 1

                                                  It didn't work for me at all. I did exactly as you suggested opening the files with Lightroom and just got the same old error message. What an annoying problem this is!! It must have something to do with updating my OS from Mavericks to El Capitan recently because I never had this problem before I did that. Has anybody tried anything else?

                                                  • 22. Re: Import Error: Connecting to Dynamic Link Server Failed
                                                    sman2626 Level 1

                                                    Alan S. was on to something with Create Cloud.  I closed Lightroom and then opened task mgr in Windows and ended task on all Created Cloud items.  Then reopened Lightroom and tried the import of videos (I was having trouble with .MTS video files from my Sony RX100) and I no longer got the dynamic link server error and they imported fine.

                                                    • 23. Re: Import Error: Connecting to Dynamic Link Server Failed
                                                      inumeh Level 1

                                                      This worked for me to.

                                                      • 24. Re: Import Error: Connecting to Dynamic Link Server Failed
                                                        catherinelacey Level 1

                                                        Finally found a solution! For me it was Software Update. Tried all of the above but this worked for me. Happy!

                                                        • 25. Re: Import Error: Connecting to Dynamic Link Server Failed
                                                          larslarslarslars Level 1

                                                          Same error here, importing video files from my iPhone into LR on my macbook. First I noticed, that certain videos were not transferred via Creative Cloud. Then I tried to import directly from iPhone via cable, but got the error message. Then I managed to import the iPhone videos into iMovie. And then tried to import the files now on my computer into LR, but same error.

                                                          At least I now have the files in my macbook, but LR will not import them.  All my software is updated (LR CC, iOS, macOS) and it is just ordinary video files from an iPhone.
                                                          Please fix this.

                                                          • 26. Re: Import Error: Connecting to Dynamic Link Server Failed
                                                            dons84797837 Level 1

                                                            I finally  was able to fix my problem with the above message. I found out by accident that I had 2 of the same files but one of the files read:  Lightroom Catalog (Conflicted copy from Don’s iMac on 2016-08-22).lrcat and the other just read as: Lightroom Catalog.lrcat

                                                            So I deleted both files and uninstall Lightroom not thru the cloud but directly from my computer. Look for the Icon for Lightroom (Blue Icon with letters (Lr) and right next to there you have the Uninstall Adobe Lightroom (Red Icon) Its located under applications. Do not uninstall the program thru the Creative Cloud. Once you uninstall the program, go back to your Creative cloud and install it back. I did just that and now I can import my videos and photos with no problem. About how I found the problem by accident its as followed:

                                                            I went to applications and I opened it and on the top right hand there's a search field, type: Lightroom and as soon as you type, you'll see a file name that reads: Adobe Lightroom library, click on it and it will take you to the file: Lightroom catalog.Ircat. You should only see one file with that name and if you see the 2 files I mentioned earlier, I would delete both of them and follow the steps above on how to uninstall Lightroom and install it right back thru Creative Clouds. You should look for those files before installing the program again. I hope this makes sense but I am glad its working now. I called Adobe support a couple of times and they could not figured out the issue so I took it upon myself to fix it and I did. Hope this helps.

                                                            • 27. Re: Import Error: Connecting to Dynamic Link Server Failed
                                                              danielt92243066 Level 1

                                                              I had this same problem on Mac OS X El Capitan. The solution I found was to make sure the Apple Photos app was closed and then I managed to import the files no problem.

                                                              • 29. Re: Import Error: Connecting to Dynamic Link Server Failed
                                                                karelowe

                                                                I still have this problem as well.....I find it so interesting that no one can come up with a solution.  I am currently trying to: "Open with Lightroom".  It is still "thinking".....There should be an answer or work around that is acceptable.....

                                                                 

                                                                That didn't work either....

                                                                • 30. Re: Import Error: Connecting to Dynamic Link Server Failed
                                                                  karelowe Level 1

                                                                  I have an iMac, and a MacBook Pro.  I just did an experiment on my MacBook Pro.....and the videos will import on that machine.  Now, I am really puzzled.  I also just deleted and reinstalled LR, but that didn't help my issue on my iMac.....Does anyone have any ideas on what options/preferences, etc I can compare on both machines?

                                                                  • 31. Re: Import Error: Connecting to Dynamic Link Server Failed
                                                                    alex paolob71573510 Level 1

                                                                    I'm using Windows 10 and iTunes installed and to fix this issue I've set Windows Media Player to be the default player for MOV files instead of iTunes.

                                                                     

                                                                    To set Windows Media Player as the default .MOV file player:

                                                                    Right click on an MOV file > Open With > Choose another app > Select Windows Media Player and check [  ] Always use this app to open .MOV files > [OK]

                                                                     

                                                                    Hope this helps.

                                                                    1 person found this helpful
                                                                    • 32. Re: Import Error: Connecting to Dynamic Link Server Failed
                                                                      tstphnsn Level 1

                                                                      Thank you thank you thank you!! That may have done it. I've now been able to import a couple of test movies and they seem to work.

                                                                      I've had so many problems with Apple and their software updates (a "bonjour" update completely destroyed my Windows 7 64-bit OS not long ago). getting away from iTunes and Quicktime would be a relief!

                                                                       

                                                                      Thanks again. I'll report back in if this is a phantom fix but so far it looks very good.

                                                                      • 33. Re: Import Error: Connecting to Dynamic Link Server Failed
                                                                        tstphnsn Level 1

                                                                        Well, I spoke too soon. I changed the default player to windows media player and the first import worked fine.

                                                                         

                                                                        Then I tried another file and it didn't work. I went back and something had changed the default player BACK to Quicktime.

                                                                        I changed it back to Windows Media Player but so far it has never worked again. And each time it fails I find that the default has been changed.

                                                                        I tried different files, quitting LR and rebooting, etc. Somehow something (LR?) is changing the default back to Quicktime (did I say I thought Apple was evil???!!)

                                                                         

                                                                        I'm going to try and google this or possibly call Adobe support.

                                                                        At one point I removed QT from my system and that may have been when I got the message about the dynamic link server not connecting. So possibly Quicktime is required somehow in the code??

                                                                         

                                                                        By the way, Apple says that now Quicktime 7 is no longer supported for Windows. I don't know if that is part of the issue or not.

                                                                         

                                                                        If anyone has tried any of this and found a solution please let me know!!  Thanks.