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    FAQ: Flash Professional CC hangs on Windows | Need Help

    ismole_wander Community Member

      If you find that Flash Professional CC hangs or crashes, we request you to perform the following steps:

       

      1. Download process explorer from http://technet.microsoft.com/en-in/sysinternals/bb896653.aspx
      2. Launch Process Explorer.
      3. Select Flash.exe, right click and select Create Dump->Create Minidump…

       

      processExplorer.png

      4. Attach a copy of the minidump in your reply to this thread OR ping us with a report of your crash using this form and we will reach out to you immediately.

       

      Thanks and regards,

      Suhas Yogin

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