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    Premiere Pro CC Crash on Startup

    tiktiktiktiktiktikt232423 Community Member

      Hello All,

      Downloaded and installed the latest Premiere CC and it crashes on startup.

       

      I am using an Acer Laptop, Specs:

       

      Core i5 1.7ghz with tb 2.5

       

      10 gbs ram

       

      Geforce GT 640m le 1gb

       

      2 SSDs

       

      Windows 7 Premium

       

       

      Crash Details:

       

      Problem signature:

        Problem Event Name:          BEX64

        Application Name:          Adobe Premiere Pro.exe

        Application Version:          7.0.0.342

        Application Timestamp:          5176598d

        Fault Module Name:          StackHash_1dc2

        Fault Module Version:          0.0.0.0

        Fault Module Timestamp:          00000000

        Exception Offset:          0000000000000000

        Exception Code:          c0000005

        Exception Data:          0000000000000008

        OS Version:          6.1.7601.2.1.0.256.1

        Locale ID:          1033

        Additional Information 1:          1dc2

        Additional Information 2:          1dc22fb1de37d348f27e54dbb5278e7d

        Additional Information 3:          cbc5

        Additional Information 4:          cbc5ec6970b2af35927ad67117ca57e2

       

      This happens every time I open Premiere Pro CC. I have not been able to find any info online about this. Premiere Pro CC works fine on my desktop but for some reason it hates my laptop.

      Premiere Pro CS6 works just fine on my laptop, I've never had a problem with it. Any help on this would be great. I have already tried running the CC cleaner script and that did nothing. Thanks.

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