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      • 120. Re: Multicam Editing in Premiere CC Issue
        SMG720 Community Member

        Surprised that there wasn't a release today, given the severity of the bug. Pretty disappointing.

        • 121. Re: Multicam Editing in Premiere CC Issue
          GAPmedia Community Member

          Right, someone else said an update was supposed to be coming out today. 

           

          Can someone please give us a timeline on this?

          • 122. Re: Multicam Editing in Premiere CC Issue
            GAPmedia Community Member

            Mark, I agree with loveppro11 saying that we appreciate that Adobe listens to their customers.  I know that is true from experience, and with Streamthis in admiring "
            your candor and taking the bullet for Adobe".

             

            But seriously, the scale and severity of these "bugs" is outrageous.  I just got done waiting and waiting for the release of Premiere CC and it’s solution to the last major bug.  I was waiting to finish a huge project.  The footage was all shot in spanned AVHCD files which suffered from the bug discussed in the AVHCD Workflow thread.  For those of you who don't know about that epic fail, the spanned AVHCD bug involves an error in the architecture of the CS6 playback engine.  It catches large AVHCD (.mts) videos in endlessly looping HD read cycles slowing even the most powerful workstations to an unusably slow pace, or locking them up entirely. 

             

            The above problem plagued Adobe CS6 users for nearly a year before it was solved.  However, during this time, thousands of Premiere users with cameras shooting the popular AVHCD format upgraded unknowingly to CS6. 

             

            We received no disclaimer from Adobe.  No warning of the disaster we were about to were about to embark on.  Worse yet, with no clearly publicized notice, all of us had to re-discover the nature of the problem for ourselves.  For most of us, that was an exhausting undertaking involving extensive hardware testing and research after which we finally stumbled upon the above mentioned thread.

            There, we discovered that Adobe knew about the problem all along.

             

            Now that problem is solved, but as soon as I think I can start freely editing my AVHCD videos,  I am out of the frying pan and into the fire, with another epic fail by Adobe. This problem is even worse, because there is no complex transcoding workaround.  There is nothing I can do to effectively continue editing my multicam AVHCD footage.  So once again, I wait for a solution...   When I was supposed to be finished with this project months ago. 

             

            Premiere is significantly broken and has been in some ways since the release of CS6.  However, in spite of the trouble its caused me, that's not what frustrates me... I understand that video is a formidable and tricky beast and that trying to creating the most outstanding NLE in an era of ever increasing resolutions and frame rates is one of Adobe's most daunting undertakings.  What really makes this a massive fail, is not that it happened...   No, that is completely understandable… and we hail the efforts of Premiere engineers in overcoming these and all the other bugs that were solved before we had to experience them. 

             

            Releasing a bug is just a mistake or oversight…  The fail is in the fact that we (your loyal customers) were never notified.

             

            Trustingly, we upgraded and walked into a disaster that was completely avoidable by simply not upgrading.  Sure, CS5 is outdated, but Multicam works fine and it cuts AVHCD files.  For those of us for whom CS6 was working, they could have waited to download the CC update if they are doing multicam. 

             

            It would be so easy to issue a disclaimer saying:

            “Warning to users cutting multicam videos in the next 3 weeks.  Wait to upgrade until this patch is released.” 

            “Warning to users shooting AVHCD format.  Files longer than an hour are not supported.  Continue using CS5 until a fix is released”

             

            Just thinking about some comparable situations in other industries really highlights how outrageous this lack of communication is.   If this was a car, I would be protected by a "lemon law".  There would be no tech support rep telling me something like, ‘well, we knew when we released the car that this model doesn't shift into second gear, but a solution is only a few months away and, in the meantime, tech support has issued a work around:  If you rev it high enough in 1st you can usually just shift right in to third, just watch out for steep hills.’

             

            We understand that this is software, so it's different, because it can be upgraded more easily, but that doesn't mean that people don't get hurt!  This thread and the one I listed above are strong evidence that there are a lot of your customers hurting right now. 

             

            To give another example, if an automobile manufacturer released a car knowing that there was an issue with the passenger side seatbelt allowing the latch to come loose, there would be massive liability if customers were not warned.  Even if they planned to mail every owner a part that could snap into place to fix the problem a month after release, if they didn't want to admit the problem until then, somebody's going to get hurt in the meantime.  These aren't lives at stake in our situation, but people's livelihoods and credibility are...  Not to mention Adobe's credibility. 

             

            The fact of the matter is, that problems like these do happen and they result in large efforts to first notify customers and then, recall and fix faulty products.  Why isn't Adobe taking responsibility for that first step?

             

            Finally, I want to be clear that I am not writing this to complain.  I am writing in the hopes that Adobe will learn from these failures.  All of us have substantial investments in learning using and purchasing Adobe products.  That investment demonstrates that we believe Premiere to be potentially a superior NLE.  I think I can speak for most of us in saying that we want to see Adobe continue to be tremendously successful. 

             

            My foremost request is that at Adobe, you yourselves make use of the collaborative platform you are creating.  The Creative Cloud model is a novel and innovative system.  Adobe hails it as opening the door to creating a community of its users and a platform for their collaboration.  Why then is Adobe so reluctant to use the system they created to communicate back to their customers. 

             

            The Application Manager already carries some information about the nature of updates, why not also include notices and disclaimers about when updating might be a bad idea, or the exact improvements made in an application.  Furthermore, linking to threads like these, would be tremendously helpful. It would also let Adobe’s thousands of users know that Adobe does listen to them and base its improvements off of requests and discussions made right in these threads in its online communities.  I would argue however, that the creative cloud does not constitute a true community unless communication is initiated in both directions.  Adobe could start by letting its customers know that it is looking out for them before they blunder into preventable disasters.

            • 123. Re: Multicam Editing in Premiere CC Issue
              twztdblzeicp@aol.com

              So, when will this update happen?   I didn't realize there was a problem till it cost me a few hundred dollars.  A heads up email from adobe would've been nice... before I embarked on a multi-cam project that would see this bug in my main save file as well as 8 previous auto-saves.  My only option is to go back and recover 4 hours of editing and get hit with late fee's from the client, unless of course the update comes out by morning.  Please update the status....

              • 124. Re: Multicam Editing in Premiere CC Issue
                twztdblzeicp@aol.com Community Member

                Thanks, Reel Inspirations this helped save some serious time.

                • 125. Re: Multicam Editing in Premiere CC Issue
                  MarkDLeach Community Member

                  twztdblzeicp@aol.com wrote:

                   

                  Thanks, this helped save some serious time.

                  Its the best we can do considering Adobe isn't helping.

                  • 126. Re: Multicam Editing in Premiere CC Issue
                    donsteff

                    I am just another one who has been stung by this. Three days of work. 160 min timeline. Deadline this afternoon. No hair left to pull out...

                     

                    If anyone finds a quicker way of fixing an infested project than the one la_diamond has suggested, let us know. For now I guess I will have to embark down that route. ...and re-install FCP 7 when I am done...

                    • 127. Re: Multicam Editing in Premiere CC Issue
                      GAPmedia Community Member

                      Come on Adobe!  Let's get it done! 

                       

                      If the solution is out let's see it.  Every day this cost us hundreds!  Your credibility is going down the toilet. 

                       

                      Sure you have a nice product but how can we use Premiere for professional work if we can't trust you or your software.  You have got to be loosing thousands of customers over this.  I am so disappointed. 

                       

                      At least send us an email so we know what to expect.  It's not like you don't haver our addresses!  Are we waiting days, weeks, months?

                       

                      Please communicate with your customers!

                      • 128. Re: Multicam Editing in Premiere CC Issue
                        LareeDraper Community Member

                        Bugs are understandable. Not alerting us as soon as you know? Going out on vacation when you have the fix ready? Not updating us along the way? None of this is acceptable.

                         

                        MANY OF US ARE STUCK! You've told us the fix is ready and that is will correct damaged timelines. We're professionally stranded as we wait for you to tell us what the heck's going on!

                         

                        Sincerely, your loyal customer for 20 solid years...now stunned at being ignored so completely.

                        • 129. Re: Multicam Editing in Premiere CC Issue
                          Reel Inspirations Community Member

                          If you look on page 2 of this thread, I found a very fast way to use keyboard shortcuts to re-edit the multi-cam using la-diamond's suggestion.

                          I was able to get through 15 minutes worth of footage in about 2 minutes that way.

                          • 130. Re: Multicam Editing in Premiere CC Issue
                            robest Community Member

                            Bump - come on where is the fix (that apparently has already been approved?), I'm stuck in the middle of a project that I want to get on with...

                             

                            (Really haven't got the desire to mess about with workarounds if a fix is imminent - is it?)

                            • 131. Re: Multicam Editing in Premiere CC Issue
                              Stan Jones CommunityMVP

                              With rare exception, we won't know when an update happens till it happens. If I had to complete a project now (I don't; and not on CC), use the workaround. If I didn't have to complete now, I'd move to another project, and hope that "soon" means "soon."

                               

                              Here's the 3 posts that seem most relevant to the workaround:

                               

                              la_diamond fix @ post 36
                              http://forums.adobe.com/message/5436159#5436159

                               

                              la_diamond comment on which tracks are highlighted @ post 70
                              http://forums.adobe.com/message/5453237#5453237

                               

                              Reel Inspiration mod with keyboard shortcuts for la_diamond method @ post 81
                              http://forums.adobe.com/message/5464109#5464109

                              • 132. Re: Multicam Editing in Premiere CC Issue
                                donsteff Community Member

                                Thanks Reel Inspiration and la_diamond for your fix. It worked brilliantly for me. Added my own flavour:

                                 

                                I actually did it in two passes:

                                1) After extending the last good clip to the end of my sequence, I highlighted both video tracks and jumped through the whole sequence cut by cut (with down-arrow), alternately hitting "Add Cut" (usually cmd+K but I changed this to a single key that was available). down-cut-down-cut... That didn't take more than a minute to get through two and a half hours.

                                2) Next, I did the same thing again, this time only with the new track highlighted, using the number keys to choose the camera angle for each clip according to the old MC track (if you zoom right in you can easily read the clip title with the MC number in brackets). Again, took me maybe 20 minutes to get through the whole timeline. In the end I flattened the whole sequence before proceding further (felt like reaching land after a shipwreck).

                                 

                                While this is still a major  pain in the backside, I am so relieved to get out of the mud so quickly. So for everyone else who just arrived here and whose heart is sinking at this moment, it might not be all that bad.

                                • 133. Re: Multicam Editing in Premiere CC Issue
                                  DMH79 Community Member

                                  Since the multicam fix is being held off to roll into a patch with more fixes I wouldn't be surprised if it were another week or so. Adobe hopefully will change their ways and not hold off on fixes just to bundle it with more weeks upon weeks later. If I were you I'd expect another couple weeks, that way if it's sooner, you'll be pleasantly surprised. 

                                  • 134. Re: Multicam Editing in Premiere CC Issue
                                    GAPmedia Community Member

                                    Thank you,  Stan Jones and especially Donsteff and Reel Inspirations!  That is a straight forward and to the point workaround you all described.

                                     

                                    Why didn't Adobe issue a workaround like this???  Unlike Adobe staff, here are some people who know how to communicate effectively to customers. 

                                     

                                    Adobe reps, please take note:  Here is an example of the kind of effective communication we, your customers, are looking for.  You should consider hiring one of the above named individuals to help you with customer relations. 

                                     

                                    Then just add links to notices like the ones they posted, on your product startup pages, and the application manager, and your all set! 
                                    Just imagine, "Your creative community just a click away."    Funny, haven't I heard that somewhere before?

                                    • 135. Re: Multicam Editing in Premiere CC Issue
                                      freshTEA Community Member

                                      Makes you wonder if they are embarssased by this whole thing and no one want to take the hit.. The fact is that they are really that bad with their customers... It is sad to see a company treat their customers this way when they originally really like their product.

                                       

                                      It suprises me this isnt going even bigger

                                      • 136. Re: Multicam Editing in Premiere CC Issue
                                        GAPmedia Community Member

                                        That could well be...   I believe they would find that if Adobe were honest to their customers informing us about the issues, they would find almost all of us to be understanding and just appreciative of that kind of candor.  And what good is a cover-up when so many of us find out like this anyway???

                                         

                                        If Adobe elevated its users to collaborators by informing us and working with us to improve their products, I think it quite likely that they would find an entirely new level of loyalty develop.

                                         

                                        Yes, I agree, as a long time Adobe fan, what's going on right now is really sad...

                                        • 137. Re: Multicam Editing in Premiere CC Issue
                                          GAPmedia Community Member

                                          Fellow community members, please join me in making a feature request:

                                          That Adobe add notifications about important software issues, updates and work-arounds

                                          1. to the start pages of applications
                                          2. and to the Application manager (so that users may make informed decisions about weather or not an update may introduce issues into their workflows prior to installing.)

                                          If they can use those platforms to provide tips and adds, they should also be effective for informing their customers.

                                           

                                          Feature requests can be entered at the link below and are prioritized by the number of requests for a certain feature.

                                          https://www.adobe.com/cfusion/mmform/index.cfm?name=wishform

                                          • 138. Re: Multicam Editing in Premiere CC Issue
                                            cscooper2013 Community Member

                                            DMH79, while I share the sentiments (and losses) of everyone on this thread, I have to disagree.  Having worked many years in software development, I fully understand their reasons for "rolling it into a larger patch".  In code, almost any time something gets fixed, something else gets broken (well, with poorly written software, this happens even moreso).  It's a constant iteration of finding the bugs, fixing them, testing all other parts of the program to see what may have been broken in this iteration and then do it all again tomorrow.  Only when enough of the program is stable should patches be released.

                                             

                                            I'm pretty upset that all of this has happened—don't get me wrong.  But the last thing you want is for a "quick fix" to come in an break something as basic as "Import Footage" (just a (bad) example). 

                                             

                                            Like many others here, I think the only thing Adobe is screwing up (and it's a DOOZY) is the way they are handling the situation, and how they've handled it since day one.  To err is only human; to cover up your mistakes and ignore your customers is downright cowardly.

                                            • 139. Re: Multicam Editing in Premiere CC Issue
                                              freshTEA Community Member

                                              Good initative GAPmedia!

                                               

                                              csCooper: yeah im no programmer so you might be totally right. As you mentioned the only thing im really disapointed with is the the way they treat their customers..

                                              • 140. Re: Multicam Editing in Premiere CC Issue
                                                David McGavran Adobe Employee

                                                "That Adobe add notifications about important software issues, updates and work-arounds

                                                1. to the start pages of applications
                                                2. and to the Application manager (so that users may make informed decisions about weather or not an update may introduce issues into their workflows prior to installing.)"

                                                 

                                                This is actually a really good feature request.  We will add this to the list.   Just to reiterate.  We try our best to do our best by our customers.   We really hate when bugs like this happen and the whole team strives to avoid this situation.  When we do miss it and we ship a bug we work very hard to find the best way to rectify things.  Mark has been extremely open about this situation and we will use it as a model for where we can improve.    Thanks for hanging in there with us and my apologies for the problem.  (as much as that helps)

                                                 

                                                Cheers


                                                David McGavran

                                                Senior Engineering Manager Premiere Pro

                                                • 141. Re: Multicam Editing in Premiere CC Issue
                                                  Loveppro11 Community Member

                                                  When?

                                                  The patch.

                                                   

                                                  David Ethridge

                                                  Creative Producer/Owner

                                                  AVR Films

                                                  www.avrfilms.com

                                                  408.836.9440

                                                   

                                                  Sent from my iPhone

                                                  • 142. Re: Multicam Editing in Premiere CC Issue
                                                    Loveppro11 Community Member

                                                    The waiting period is costing clients heart ache, accounts and time.

                                                    This needs to be released ASAP.

                                                    If there was a penalty for each day missed it would be done today.

                                                    Say 100,000.00 per day in losses happening between all their clients.

                                                     

                                                    David Ethridge

                                                    Creative Producer/Owner

                                                    AVR Films

                                                    www.avrfilms.com

                                                    408.836.9440

                                                     

                                                    Sent from my iPhone

                                                    • 143. Re: Multicam Editing in Premiere CC Issue
                                                      BryonEvansFilms Community Member

                                                      Studio Daily claims the update is coming today, why no announcement from Adobe on this thread?

                                                      http://www.studiodaily.com/2013/07/adobe-releases-adobe-anywhere-video-collaboration-syste m/

                                                       

                                                      (Correction, "today" adobe announced that they would have updates to PP CC, I got the wording wrong, I guess it dosen't mean they will update "today".)

                                                      • 144. Re: Multicam Editing in Premiere CC Issue
                                                        Mark Morreau CommunityMVP

                                                        It's possible that Studio Daily've deliberately published information that's supposed to be kept private under a non-disclosure agreement so they can get the "scoop". And the reason why you've not heard anything from Adobe is that they're respecting their own NDA. But since the cat is out of the bag I imagine that an official announcement from Adobe is imminent.

                                                        • 145. Re: Multicam Editing in Premiere CC Issue
                                                          David McGavran Adobe Employee

                                                          Today we are fixing this issue!   


                                                          Again apologize that this took so long.   The fix is being staged to Creative Cloud now and blog posts with full info are coming later.

                                                           

                                                          http://www.adobe.com/support/downloads/detail.jsp?ftpID=5601 (mac)

                                                          http://www.adobe.com/support/downloads/detail.jsp?ftpID=5601 (win)

                                                           

                                                          Cheers


                                                          Dave

                                                          • 148. Re: Multicam Editing in Premiere CC Issue
                                                            GAPmedia Community Member

                                                            I just noticed an update is also listed in the Application Manager.  Can you clarify if that is the same thing?

                                                            • 149. Re: Multicam Editing in Premiere CC Issue
                                                              David McGavran Adobe Employee

                                                              If you are seeing Premiere Pro CC update then yes.   It is starting to trickle out now.  Should be avail to all through the Creative Cloud app soonish.


                                                              Cheers


                                                              Dave

                                                              • 150. Re: Multicam Editing in Premiere CC Issue
                                                                Mark Mapes Employee Hosts

                                                                I confirmed that the 7.0.1 patch is now available through Adobe Application Manager (Help>Updates...).

                                                                • 151. Re: Multicam Editing in Premiere CC Issue
                                                                  Stéphane Hérès Community Member

                                                                  Euh... sounds like I'm stll stuck in the middle of my multicam editing.

                                                                   

                                                                  Premiere is well updated, but haven't rebooted though. Will try again after a reboot.

                                                                  • 152. Re: Multicam Editing in Premiere CC Issue
                                                                    Kevin-Monahan Adobe Employee

                                                                    GAPmedia wrote:

                                                                     

                                                                    I just noticed an update is also listed in the Application Manager.  Can you clarify if that is the same thing?

                                                                     

                                                                    Hi GAPmedia,

                                                                    Yes, it's the same update. Let us know if you have any trouble installing.

                                                                     

                                                                    Thanks,

                                                                    Kevin

                                                                    • 154. Re: Multicam Editing in Premiere CC Issue
                                                                      Kevin-Monahan Adobe Employee

                                                                      David McGavran wrote:

                                                                       

                                                                      Blog post is here:

                                                                       

                                                                      http://blogs.adobe.com/premierepro/

                                                                       

                                                                      Cheers


                                                                      Dave

                                                                       

                                                                      Right, Dave.

                                                                       

                                                                      Here is a direct link, as well: http://blogs.adobe.com/premierepro/2013/07/ppro-cc-july-2013-update.html

                                                                       

                                                                      Thanks,

                                                                      Kevin

                                                                      • 155. Re: Multicam Editing in Premiere CC Issue
                                                                        Loveppro11 Community Member

                                                                        OMGosh-

                                                                        Thank you Adobe for listening!

                                                                         

                                                                        David Ethridge

                                                                        Creative Producer/Owner

                                                                        AVR Films

                                                                        www.avrfilms.com

                                                                        408.836.9440

                                                                         

                                                                        Sent from my iPhone

                                                                        • 156. Re: Multicam Editing in Premiere CC Issue
                                                                          Max Maximciuc Community Member

                                                                          Thank you Adobe!!! But....................... i'm apologizing  first if i'm wrong!!! that was a smart move from adobe we started premiere cc as a trial which is 30 days .......... with the bug we couldn't use it for 21 days already...... now i just have 9 day to figure out if is worthed to get a paid subscription!?That's sad Adobe!!!!

                                                                          • 157. Re: Multicam Editing in Premiere CC Issue
                                                                            tclark513 Community Member

                                                                            If you can't keep your existing version after you cancel your subscription it will never be worth it!

                                                                            • 158. Re: Multicam Editing in Premiere CC Issue
                                                                              Stéphane Hérès Community Member

                                                                              hi all,

                                                                               

                                                                              am I the only one for whom the update has not fixed the multicam issue on a PC?

                                                                               

                                                                              still blocked after two minutes of a multicam edit (3 5D footages, 4 minutes each).

                                                                              • 159. Re: Multicam Editing in Premiere CC Issue
                                                                                Mark Mapes Employee Hosts

                                                                                @Stéphane: Please go to Help>About Premiere Pro and double-check the version number. If the patch was applied successfully, it should show 7.0.1.105.

                                                                                Also, please detail exactly what issue you're having with multicam editing.