24 Replies Latest reply on Dec 11, 2016 5:35 AM by KU I HONG

    Dual Monitor in Premiere Pro CC

    Chris _Tempel Level 1

      Just upgraded yesterday like thousands of others.  Didn't have any issues whatsoever.  Opened Premiere again this morning and the dual monitor support is gone.  I go to Preferences -> Playback and the box is still checked from yesterday.  I unchecked it, saved, restarted the computer, relaunched, re-enabled it and still the second monitor only shows my desktop.  Fired up After Effects and dual monitor support still works just fine.  My coworker hasn't had the same problem.  I'm on a 2012 iMac with 20 gigs of Ram, using a DVI to Thunderbolt adaptor for the second monitor.  Again, second monitor works fine for everything but Premiere and it was working yesterday.  Any ideas?

        • 1. Re: Dual Monitor in Premiere Pro CC
          petergaraway Adobe Employee

          Hi Chris,

           

          New in CC we added a setting in the Program Monitor panel menu to Enable and Disable Transmit (you can also assgin a keyboard shortcut). One thought is you may have disabled Transmit without knowing it.

           

          Try these two steps to verify Transmit is enabled:

           

          1. Go to the Program Monitor panel menu> Verify 'Enable Transmit' has a checkmark.

          2. Go to Preferences> Playback> Verify the your 2nd monitor is present and checked (sounds like you already did this).

           

          Let me know if that resolves or does not resolve your problem.

           

          Peter Garaway

          Adobe

          Premiere Pro 

          2 people found this helpful
          • 2. Re: Dual Monitor in Premiere Pro CC
            Chris _Tempel Level 1

            Thank you for the quick reply.  I came back to post that we had solved it when I saw your post.  In my case, the issue was that Premiere was "overhanging" just a pixel or two onto my second monitor which was preventing it from using it as a second display.  Not sure how that happened, but thought I'd share in case someone else has the same issue.  I will keep your tip in mind too for the future. 

             

            Thanks.

            2 people found this helpful
            • 3. Re: Dual Monitor in Premiere Pro CC
              McNibbons

              Also note that your main Premiere app window (the one that has the menu bar "File, Edit, Clip, etc") can't be on the 2nd monitor.  As Chris said below, if even a pixel of that window is touching the 2nd monitor, enable transmit won't go fullscreen.  This confused me for a while until I realized I needed to redo my window arrangement and swap all my premeire tools and windows between the main app window and the secondary app window.

              • 4. Re: Dual Monitor in Premiere Pro CC
                ABHAY777

                Thanks man

                • 5. Re: Dual Monitor in Premiere Pro CC
                  Gabriel Dean Winter Level 1

                  We recently had a problem with Photoshop CC not viewing a photo on both screens. We later found out that we had both Photoshop CC and Photoshop CS5 open at the same time and it wasn't allowing the transfer from the Mac screen to our PA271w.

                  • 6. Re: Dual Monitor in Premiere Pro CC
                    El Director Level 1

                    Here I am a year later and having the same issue, this time on my laptop.  I have checked to make sure both options are correct (enable transmit, and selecting the right preview device), and I am sure there are no pixels creeping over like I had happen before.  I'm on a Windows 8.1 laptop, connected to my TV via HDMI.  TV is working flawlessly as secondary display until I launch Premiere CC 2014, at which point the display goes black.  Any ideas?

                    • 7. Re: Dual Monitor in Premiere Pro CC
                      Joe_Walker Level 1

                      Glad I found your post after restarting about 10 times. Thanks!

                      • 8. Re: Dual Monitor in Premiere Pro CC
                        peteratdrome

                        I had this same problem on my Macbook Pro running an external screen.

                        It turns out that if you have the screens arranged on top of each other, the out to the second monitor doesn't work - maybe because the dock and menu bars are on different screens.

                        If I arrange the monitors next to each other it works fine.

                        Screen Shot 2015-01-09 at 3.07.35 pm.PNG

                        The arrangement above doesn't work (even if the dock is on the left side of the upper monitor), but the arrangement below does....

                         

                        Screen Shot 2015-01-09 at 3.07.48 pm.PNG

                         

                        This isn't really convenient for me, any my external monitor is above my laptop on so the up/down arrangement makes more sense for mousing... But at least it works.

                         

                         

                        Hope the helps someone.

                         

                        cheers Peter

                        • 9. Re: Dual Monitor in Premiere Pro CC
                          gnuyork Level 1

                          Awesome. Glad I found this post. my second monitor went away (in both Premiere and AE) unexplained and like someone above, I restarted a few times to no avail. Sure enough it seems like I had some overhang, even though it was not even noticeable. I do tend to move some of these windows inadvertently and I wish they were not so easy to rearrange, or at least able to lock into position.

                          • 10. Re: Dual Monitor in Premiere Pro CC
                            SF Bay Film Editor Level 1

                            Saved me from busting a temple vein.  I was apparently .667 pixels spilling onto my 2nd monitor, and that was enough to be a deal breaker.  Much relief and thanks, Chris.

                            • 11. Re: Dual Monitor in Premiere Pro CC
                              mariusmyrmel

                              I´m currently busting my veins, SF Bay Video Creative. Maybe you can help me solve my issue? I have a Macbook 15inch Retina screen and a Benq secondary monitor. After I installed the new OS for mac El Capitan my screens started spilling into each other and I have no idea how to fix this. This makes it, like for the others, impossible to work with a full screen secondary monitor in several programs. Even when I toggle fullscreen on a web browser the other screen goes black.
                              help2.jpg
                              Here you can se how much it spills into each other - how do I separate them???

                              • 12. Re: Dual Monitor in Premiere Pro CC
                                mariusmyrmel Level 1

                                help2.jpgI´m currently busting my veins, SF Bay Video Creative. Maybe you can help me solve my issue? I have a Macbook 15inch Retina screen and a Benq secondary monitor. After I installed the new OS for mac El Capitan my screens started spilling into each other and I have no idea how to fix this. This makes it, like for the others, impossible to work with a full screen secondary monitor in several programs. Even when I toggle fullscreen on a web browser the other screen goes black.  How do I separate them??

                                • 13. Re: Dual Monitor in Premiere Pro CC
                                  carrickmg

                                  Thank you Chris_Tempel! I was going crazy because my second monitor was playing during playback and then all of a sudden it wasn't! The "overhang" was the culprit. All I had to do was move my Premiere window a millimeter to the right (so that all of it was in my primary monitor) and the problem was fixed.

                                  • 14. Re: Dual Monitor in Premiere Pro CC
                                    dlrivera_films Level 1

                                    Hi, can you help with some tech knowledge with a dual monitor situation I'm facing please?

                                     

                                    I’ve started to encounter a glitch of some kind that happens every single time I execute a certain order of steps.

                                    I’ve got my comp connected to a 24″ external LG monitor via HDMI. After launching premiere, I undock some panels and move them over to the external monitor. I begin importing and editing as normal, but the moment I select ‘color’ or ‘assembly’ etc. Premiere locks up. At this point, the glitch has 3 distinct properties aside from freezing.

                                    1) double clicking a clip in a bin for example does nothing. ‘Source’ window is completely grayed out.

                                    2) When I expand or contract the timeline vertically, the entire layout freezes into a “cascade of windows” effect. Kind of like a deck of cards splattered across a table.

                                    3) after force quitting premiere, I am unable to launch. I have to open a task manager to discover that it has dropped itself into ‘background processes’ for some reason.

                                    Despite the freeze, I can still move the playhead, and I can even hear the audio. I’ve repeated this process numerous times to confirm that it isn’t a random occurrence.

                                    Computer restart, no effect. I have deleted media cache, no effect. Changed the name of both the adobe and premiere folders to “premiere.old” and “adobe.old”, no effect.
                                    I’ve also tested for the glitch using my work computer (a mid-level mac book pro running el capitan OS) which also has the latest version of CC, moving the interface around to other monitors, and it’s glitch free.

                                    I have near state-of-the-art computer specs as well, so that shouldn’t be an issue.

                                    MSI GT72 Dominator Pro gaming laptop
                                    64 bit, Windows 10
                                    6th gen, Intel skylake i7, 6820HK @3.1Ghz
                                    Nvidia GTX 980M with 8gigs ram
                                    32gigs RAM DDR4

                                    Any help is greatly appreciated!

                                    1 person found this helpful
                                    • 15. Re: Dual Monitor in Premiere Pro CC
                                      arikucharVIDEO

                                      I have exactly the same issue. I also own an MSI laptop. I believe the problem is linked to the Graphics Cards and the fact that the display inputs link to the single Integrated Graphic card as opposed to the NVIDIA card, which is rather used for rendering. I dont have a fix and it is driving me nuts.

                                      • 16. Re: Dual Monitor in Premiere Pro CC
                                        kristian.roque

                                        Same exact issue as the above two users. I am running on a ASUS G752VT Nvidia GTX 970m. Connecting to a ASUS VG278 Monitor. Premiere just glitches and is rendered useless. What is going on?

                                        • 17. Re: Dual Monitor in Premiere Pro CC
                                          nirm80870407

                                          also have the same exact issue on my asus g752vt.

                                          i am very disappointment bicause i spand alot of mony on a second screen and it realy unusebble.

                                          please if any one have a solotion let me know.

                                          • 18. Re: Dual Monitor in Premiere Pro CC
                                            RyanGriffinDK

                                            Just want to add that this was exactly the solution to my issue today, glad I found your post so quick! Work finally bought me a second monitor and I couldn't get it to display properly. Sure enough, dragging the Premiere window over from the edge and the video popped right up on my second display.

                                            • 19. Re: Dual Monitor in Premiere Pro CC
                                              Aevris

                                              I'm having this problem 3 years later and I can't seem to make premiere stop putting a small line of pixels onto my second monitor. I've tried messing with a lot of different setting and haven't found a solution. If you look to left of my cursor in the picture below you will see what I'm talking about. If anyone has any idea how to fix this, I'd be really happy. I also made a more detailed post about this issue if you need more information about my setup.

                                               

                                              2nd Monitor Will Not Not Display Fullscreen for Playback and I Need Help

                                               

                                              Overlapping Pixels.jpg

                                              • 20. Re: Dual Monitor in Premiere Pro CC
                                                CaroLaghezzaPPro

                                                Amazing tip! I was having the EXACT same issue! I would have never guessed that was the issue! THANKS!

                                                • 21. Re: Dual Monitor in Premiere Pro CC
                                                  cobianman

                                                  I am having this exact problem as dlrivera_films now. Did you ever find a fix?

                                                   

                                                  I have Windows 10 with a Nvidia GTX 960 card. The only fix is to delete preferences and unplug one monitor. As long as I have Premiere open in the main window, I can then connect the second monitor and at least have a browser or other apps in it. I just can't have a second Premiere window in it like a bin, etc.

                                                   

                                                  There has to be another fix. Anyone?

                                                  • 22. Re: Dual Monitor in Premiere Pro CC
                                                    filipeo20816116

                                                    I'm having the same problem, when I activate the second monitor, the premiere simply hangs, can anyone solve it?

                                                    • 23. Re: Dual Monitor in Premiere Pro CC
                                                      R Neil Haugen Adobe Community Professional & MVP

                                                      Just for genera information, after a thread is marked "Correct Answer", it's probably best to create a new thread with your issue when the 'correct answer' doesn't solve your particular issue.

                                                       

                                                      It may very well be a very different issue with similar symptoms, but at any rate ... it's much cleaner for both the Support Staff, other users, and also for the large group of 'volunteer helpers' around this user-to-user forum.

                                                       

                                                      In a new thread, I'd suggest giving a complete list of your hardware ... OS/CPU/RAM/GPU, GPU driver number, version of PrPro off the 'Help/About' menu item including everything past the dot. And repeating your description of the behavior.

                                                       

                                                      Neil

                                                      • 24. Re: Dual Monitor in Premiere Pro CC
                                                        KU I HONG

                                                        I have a same problem about ASUS G752VT with Nvidia GTX 970m.

                                                        Once connect a samsung s23b550 monitor and open premiere, the Program Monitor shows a hold frame. If I play the timeline I still can hear the sound, but still hold the frame or black.

                                                        I use a external hard drive to edit video. When I use the same hard disk on my old ASUS N56V laptop with the same version premiere, plug in the same monitor, it works (of course slow).

                                                         

                                                        I am so confusing about my problem, hope to hear the solution of Adobe.