1 Reply Latest reply on Jun 19, 2013 8:45 PM by Jim_Simon

    Premiere Pro Crashing on Start Up


      I have installed Premiere Pro CC via the Adobe Creative Cloud. This is the second machine I have installed it on.


      Everytime I try to run the program I get the generic messages as follows:


      "Adobe Premiere Pro CC has stoppped working: A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available."


      My specs are:


      • Alienware M14XR2
      • Intel Core i7-3630QM CPU @ 2.40GHZ 2.40GHZ
      • RAM = 8.00 GB (7.88 usable)
      • 64 Bit Operating Sytem
      • GE Force GT 650M (Driver version 296.16)


      Windows 7, Service Pack 1


      So far I have tried:


      • Logging in and out of cloud.
      • Restarting.
      • Updating.
      • Uninstalling and reinstalling.
      • Running as administrator.
      • Accessing the exe file directly rather than through a shortcut.
      • Running with the graphics processor as 'integrated graphics' rather than with the 'high performance graphics NVIDIA' default option.


      Please note that the last measure has meant I am actually able to get into the package and use for about a minute before the crash. Previously, it crashed within seconds of opening up. I guess this suggests that the problem is related to the graphics processor? I don't know. I know nothing about all this and it's the first time I've tried to use video editing software.


      If anyone can help, I would really appreciate it.