2 Replies Latest reply on Jun 19, 2013 11:16 AM by Mylenium

    Photoshop CC Installation issues are causing a bsod

    out-of-order

      Tried installing Photoshop CC 4x, only Photoshop, same result. BSOD detailing a kernal fault. Ran memtest, chkdsk. No errors found.

      It would install to 95%, stay for 5min or so, then typically blue screen.

       

      The last time I tried I got an interesting error:

      "Setup.exe - Application Error

       

      the instruction at 0x00000000770CAFCB referenced memory at 0x000000005C35A38C. The required data was not placed into memory because of an I/O error status of 0xc0000056."

       

      In the Creative Cloud app, it stated Photoshop CC installation failed and had a "more info" link:

      "There was a problem installing Photoshop CC

      For more info....

       

      Installation failed

      Installation completed though some optional components failed to install correctly. (6)"

       

      I had to then manually shut down the computer as it was frozen.

       

      Specs:

      Windows 7

      intel core i7-2860QM

      16GB RAM

      NVIDIA GeForce GTX 580M

      C: 32GB free